Cold Stone Creamery

I don’t frequent Cold Stone Creamery (frozen yogurt is more my thing), but the few times that I have come here it’s been fine and delicious.
You’re better coming here in the earlier afternoon because once the work day is over, this place can get packed and stay that way into the evenings. This is especially true on weekends. You may find yourself waiting in a long line or evening coming up short on some ingredient or bowl you were hoping for. They’re much busier than other ones I’ve visited.
With that in mind, the employees do a decent job here. I can only imagine how tiring it must be to scoop and chop ice cream for hours at a time with little resting time in between.
Yeah, the ice cream is expensive (which is why we don’t frequent the place), and can get even more pricey if you add in some of the Rocky Mountain Chocolates they sell in store.
Speaking of which, if chocolate and ice cream is your thing. I’d say add this place as a staple.

Terrible service. Also server refused to make a chocolate dipped bowl that they were out off. Instead went to the back and didn’t see her again.
Owner called and apologized. I went to the same Cold Stone today and received better service.

Ice cream is meh.

Effing crap management needs to pull their heads out.
1^st Visit — Credit card machine was broke and we were held hostage for like a half hour in the store waiting for it to come back online. The employee even called the manager and for our inconvenience did nothing and even the employees were clueless on customer service. I AM SURE YOU MENTAL BLOCKS ARE ALLOTTED AT LEAST ONE OR TWO FREE ICE CREAMS A DAY, SO LET US OFF WITHOUT HAVING TO PAY! OR JUST EFFING SAY THEY FELL ON THE FLOOR.
2^nd Visit — We had a Rockey Mountain Chocolate gift card and because the building is PLASTERED WITH ROCKEY MOUNTAIN CHOCOLATE POSTERS ALL OVER THE PLACE, NOT TO MENTION THE ROCKEY MOUNTAIN PART OF THE STORE TAKES UP ¾ths OF THE STORE… we decided to use it. We take forever selecting chocolates, having them cut carmel apples, etc. and we get to the register and pull out the card. They say they cant take it because they also sell ice cream in the store and not just chocolate and point to a little, gross crumpled up sign that says something to the effect… PUT THAT «EXPLETIVE» SIGN UP ON THE DOOR OR IN THE CHOCOLATES CASE OR SOME PLACE BEFORE I GET TO THE REGISTER. Customer service sucked again, just like last time… so done.

Yum, I absolutely love their ice cream and I love sampling their new flavors. My favorite thing to do is create my own, my all time favorite is: coffee ice-​cream with fudge, caramel, almonds, and brownie in a waffle bowl! Definitely worth all the calories.
This location is also great as it’s right outside the movie theater, perfect for a before or after-​movie treat!

I have been extremely disappointed with this location. My absolute favorite thing about Cold Stone are the chocolate dipped waffle bowls. Well the last five times… yes five times, that i have been there, they have not had any. I have been informed that they have just been too busy to make them. It makes me think there is no one managing the staff of young, rude girls at this location. I doubt i am the only one out there who likes the chocolate dipped bowls. And from a business standpoint, if the store can make an extra $ 1.60 on every bowl… then that business is losing out on some extra money. I am going to start taking my business across the way to Yogurtland. They are always nice there and perhaps I am being told that maybe i need frozen yogurt over ice cream.

great

Staff are helpful and the treats are delicious!

This location for Coldstone is perfect if you are planning on watching a movie beforehand since it is in the same location as the Jordan Landing Cinemark movie theater. This location can get really busy on the weekends as a result so be sure to plan ahead.
I really love their Cheesecake Fantasy… MMmmm.