Payless Shoesource

Not a Payless frequent shopper but it’s a great place to get the kids specialty shoes (like to wear for Christmas pictures or a party) when I know it’s unlikely they’ll wear them again. I was online looking for a pair of shoes for our daughter for such a party and my Google search came up with a pair that was exactly what she wanted and they were at Payless. Their website showed that the only location was one about 8 miles from me. I called and they held the shoes until we got there later that day. Of course, her little foot is growing, growing, growing and they didn’t fit. The associate offer to look up all locations with the next larger size, Lake Park was the only store in the tricounty area (25 miles away but off we go!) so I called the LP location and they stated the could hold them until the following date. When I went to pick them up, I stated I was picking up shoes I called about, «Rachel, right?» Nice! The sales associate was so courteous, super helpful and beyond friendly. All stores should have such great customer service! Nice job, Lonita! Our daughter loved her Cinderella shoes and our son loved his Paw Patrol umbrella.