Staples

This is easily the WORST staples location. The print center is a mess. The first time we had a complaint, we were told that they would be able to print a banner same day. After placing the order and coming back just before their closing time, it was not finished as promised. The second time they did not print on the correct material and I was told that the measurement was the largest they could print when in fact they could print the size I originally ordered. Manager Mark was very rude and defensive on the phone. The only two people who tried to help were the kind ladies at the print center when I picked up my incorrect orders.

use any Staples store but the one in West Palm Beach. worst customer service ever.
after purchasing a Toshiba computer I found it had previously been returned. no packing in the box. they gave me a second open box. again a defective return. the third worked for three weeks and malfunctioned. they refused to exchange it because it was over 14 days. after the cashier was kind enough to point out all the 14 day return signs she then asked me if I knew what I was doing. yes you sarcastic witch, I’m 58 should have been my response. I asked for the store manager and was told he was not in. a young man, Manny came over and rudely told me about the 14 days. he didn’t seem to care that it was the third computer in 33 days. he told me he would only exchange it if I purchased an extended warranty. it cost as much as the computer. when I refused he wouldn’t accept the machine for repair and sent me on my way with Toshiba’s phone #. that is pure extortion. that rude arrogant «team leader» should never be allowed near a customer. I left my # and asked that the store manager call me when he was in. I’m still waiting for that call,
Your review helps others learn about great local businesses.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

I purchased a refurbished Lenovo laptop, through the Staples website, asking that the laptop be shipped to Staples in West Palm Beach. The laptop arrived as advertized and in great condition. I also am pleased to see the long battery life. The store manager (named Mark) assisted me on the phone in tracking the shipment. On the day I picked up the laptop, an employee (named Christian) took twenty minutes to show me the ins and outs of the laptop; I was impressed with the depth of his knowledge. A happy experience from start to finish.