Courtyard Marriott

Kassidy kunde was extremely rude, short, and unfortunately helpful… we left and went to the Hilton. Their prices are high and employees make your stay unpleasant. … I’ve found many other poor reviews about ms. Kunde

My family didn’t have a good experience at the hotel this weekend. Let’s start with what was good first, though, so people who read the reviews don’t think this is just a gripe session.
The hotel is very clean, and generally the staff is friendly, especially the girl who was manning the Starbucks counter the evening we were there. She’s like a goodwill ambassador for the hotel.
We were having a 13^th birthday pool & pizza party for my son there. We reserved 3 rooms, and told them well in advance what we were doing, and at no point were there any negative comments and/​or restrictions directed towards us by whoever booked the reservations.
When we arrived at the hotel, the front desk, the clerk advised that she needed a credit card «for incidentals». Not a big deal, some hotels do this, but she then informed us that the hold for each room was going to be $ 100. Since this amount on 3 rooms would essentially tie up my money ($ 300) for several days, I expressed that I’d not heard of credit card holds for that amount, and asked for a hotel manager, who of course was unavailable. We then asked to see something in writing that said the CC hold would be $ 100, and again, the clerk could not provide it. We then called the next closest Courtyard (in Mt Laurel) who informed us that their policy is to put a hold in the amount of $ 25 on your card, a difference of $ 75 per room. Clerk at this location told me it was policy, nothing she could do, so I tied up $ 300 on my card. I had to pick up party food & was gone about an hour, and when I got back the clerk told me there’d been an error, and that she removed the hold. No apology or further explanation… OOOOOOOOOOOKAY…
The kids arrived for the party as we sat in the lobby. My ex wife and her significant other, as well as me, and mine. It was a coed party, so the boys would have one room, the girls another, and my ex and her SO, who would supervise overnight. The girls hadn’t arrived yet, but the boys wanted to change so they could get ready for the pool, and went upstairs. It was at that point that another woman from the front desk walked over to us and handed us a slip that contained the hotel «rules», and said that the boys couldn’t walk the halls without adult supervision, which wasn’t the case, since they were heading upstairs to change. SOOOOOOOOO, I headed upstairs to supervise the change, and interestingly enough, not one of them was walking the halls. It’s funny how the hotel has THESE rules in writing, but nothing about their credit card hold policies. I suppose that says more about the clientele that typically stays there. More about that in a moment.
We had 2 adjoining rooms, and once we determined that none of the girls were staying overnight (which we expected), we then told the boys that they could take the 2 adjoining rooms, which meant that each kid would have his own bed. They were thrilled. Again, the rooms were clean, and along with talking with them about keeping the room clean, we told them about the grumpy woman at the front desk who gave us the «rules», and we asked them to make sure to keep the noise at a reasonable level. We then sat down with the kids to snack on pizza & wings, as well as chips, pretzels and a few other things before deciding to head down to the pool.
We got down to the pool with the boys, and then the girls, who had arrived late since they had a basketball game they were participating in at their school. It was about 7:15 when we got there. On the way down we also saw a family coming in with several kids who ranged in age from about 4 to 9. The mom seemed like she knew one of the women at the front desk, like perhaps they were friends outside of the hotel.
At any rate, at around 8 pm, the family with the kids (minus the mom, just the «father») also came down to the pool. We mentioned to our boys that since younger kids were there, they might not want to be as active in the pool area (no cannonballs or anything that might hurt the younger kids). While the younger kids were well behaved too, we weren’t ready for what happened next.
One of those kids was sitting at the edge of the pool, and all of a sudden, VOMITED right into the pool. Now, they could have turned their head and puked OUTSIDE the pool, but NO, they decided to deposit this right into the water.
We immediately told our kids to get out of the pool. It looked like the pool party portion of my son’s party was over at 8:45, thanks to a little boy who chose the wrong direction to vomit in. Interestingly enough, those young kids remained in the pool. In fact, the dad got out of the Jacuzzi, and dove into the big pool where the kid puked as we were leaving.
Since my son’s pool party was essentially over, we went back up to the room for cake (accompanied by 4 adults, so as not to incur the wrath of the front desk). I called to let them know that the pool had been vomited in, and suggested that they may want to get someone

Very clean, very comfortable, very courteous staff. The pool is open late, we never had to wait for safe shuttles to and from Sesame Place — and I miss those comfy beds and soft fluffy pillows!!! We stayed two nights and thoroughly enjoyed both. I wouldn’t recommend the breakfast buffet, and the jacuzzi is cold but everything else was so nice and stress-​free that all in all we highly recommend and we’ll be back!

Arrived late, quick and seamless check in. Room was clean, typical Courtyard décor. TV didn’t work, No big deal since we weren’t going to be there long. My biggest complaint are that the walls are so thin you can clearly hear the conversation going on in the next room.

Walls are paper thin. Morning wake up call doesn’t work. Tv doesn’t work. Shower doesn’t have correct labels for hot and cold. Alarm clock doesn’t work. Lots of minor things. I only stayed here two nights for work. Worst hotel I’ve ever stayed in.

They need to close the «restaurant», you cannot get breakfast when across the street at Holiday Inn it’s free. I ordered French toast and OJ and by the time the brought it they said they were sold out? Of OJ at 7 am? Cmon guys! 2 pre teens cooking and running the register? They did not offer me an alternate, they need to just do breakfasts like the rest of the business hotels. 20 $ for 3 pieces of bread?

Got the last room available at 3am during a bad snowstorm which had the turnpike almost impassible and our windshield wipers stopped working. Super nice staff (it was a gentleman on Valentine’s Day night) worked to get us a room fast. Though other hotels I called were full, I’m grateful we ended up here. New, clean, and lots of accommodations for coming in late night (there’s a market in the lobby for snacks, beer, toiletries). Other hotels in the area looked pretty dumpy. Thanks to the amazing staff!

Stayed here 12÷8÷14 and had a pretty great experience.
It’s your typical Courtyard. Very modern, clean, standard foyer and lounge, Bistro, etc.
I got into my room and noticed that the floor was vibrating. I looked around and right outside my window was the vents from, I guess, either the kitchen or the laundry room and they were vibrating the entire room. I tried sitting at the desk and my laptop buzzed on the desk. I tried sitting in the chair and couldn’t get comfortable. It even shook the beds. I went back to the front desk and they switched my room immediately. They said they’ve never gotten a complaint about that before, which I find hard to believe. Either it’s a new problem or they’ve had people complain before.
They treated me very well and switched my room.
I always mention this about Courtyards… I hate the Bistro. I think the food selection is terrible and there isn’t a single thing on the menu that excites me. I would prefer a complimentary breakfast simply for the ease and quickness. I much prefer the breakfast at the Fairfield.

We stayed here on Nov 14,2014 with a large group. The rooms seemed clean, however upon waking up in the am we found a dead bedbug in my sons bed. We reported it to the front desk and a manager accompanied me back to my room, where we flipped the mattress and found more live bedbugs. They moved our room and comped our stay. So we thought? On our way home we looked up our bank app and it showed that we had not only been charged, but over charged!!!
They refused to offer us documentation that we had bedbugs which we asked for to cover in case we incurred any expenses with bugs at home. Very poor senior management! Do yourself a huge favor and find another hotel!

The worst hotel stay by far. I stayed here a couple of years ago and was grossed out by the bug infestation during the oct time frame but they discounted the room and gave us free breakfast but did not return the following year. Decided to take another chance this year as there is not a whole lot of options in the area and I have always liked the Marriott. I also assumed they would have corrected the issue. To my disappointment that did not happen. It was not as bad but I don’t expect to spend my hard working dollars to worry about where I will find the next bug and I also had young kids to worry about.
Not only did we have this issue but the service in the bistro was horrible and slow. We were the only people there and it took forever to get the food and they got my moms eggs wrong and we sent it back to just get it wrong again. We just landed that morning and was exhausted and wanted it to be over.
Make sure you clearly ck your bill when you leave because speaking to someone on the phone and having them tell you you won’t be charged for something is not enough. I got charged $ 150 damage fee for a cabinet door that got pulled off the hinge. It was cheap particle board! The manager Iona Olsen emailed me not addressing the many calls I made and complaints to the front desk but falsely stated that they hAd to call me multiple times. She was not even around during my stay. Not once did i get to speak with a manager during my stay.
Needless to say i will never stay at that location and will hold off on giving my money to the Marriott in the future.

Stayed here Nov 1 – 3, 2013 and even though there were problems, I’d definitely return and recommend it to others.
The hotel is lovely– the lounge area is great. There’s no complimentary breakfast, but instead there is a sandwhich counter type deal with a small menu to buy things from. I strongly preferred this to some stale pastries and scary looking eggs.
The booths were comfy and had a private TV in them, so that definitely helped with the hungry kids waiting for food.
I checked into a room with a shower stall and asked if I could get a room with a bathtub instead– I was traveling with my 1 ½ year old and 3 year old and they moved me immediately with no issue whatsoever.
The room was large and comfy!
When I returned on Saturday night at 10:00 pm after having left at 9:30 that morning, I found that my room hadn’t been cleaned. I had two pretty sleepy little ones and didn’t mention it until I checked out. I also mentioned that even though someone came to our room on Friday night to check the hot water situation, it was still severely lacking the whole stay. The manger apologized immediately and if I had booked directly through the hotel, most likely would’ve comped me a night right there on the spot. The reaction was the perfect way to handle a less-​than-​pleased customer and if I’m back in the NJ area, I will definitely stay here again!
Super convenient location too.

I have stayed at this location about 6 or 7 times and they are always so friendly. One time, my partner called in and askwd if they could lay out my room with wine and stawberries for when I arrived. The concierge made it a point to coordinate everything and had both my partner and I very satisfied with the outcome :)
The foyer of the hotel is very modern and the rooms are always spotless. The food at the café is fantastic and the back patio with the fire pit is beautiful. I really enjoy coming to this location!

I had to fly to NJ for a family emergency & needed a hotel close by. After much research online I decided to go with this hotel. I am more than happy to review this place. The hotel is very clean & quiet. The lobby is nice, the colors are vibrant & inviting. Their concierge is also very nice & polite. They have a great little working area equipped with computers and printers FREE of CHARGE off to the side of the lobby. There is an interactive screen on the wall with up to date weather & news as you go to the elevators. They also have a fitness center and an indoor pool and jacuzzi. They carry Starbuck’s coffee and a full bar in the evening. They don’t have a full service restaurant but you can order sandwiches & such during certain times. The room itself was very nice and spacious. The bathroom was also a good size. You had your own ironing board & iron, fridge, coffee maker, & hairdryer in the room. Housekeeping did a great job as well. The best part for me was that there was free wi-​fi thru out the entire hotel! I think the only downfall is they don’t have transportation to Philadelphia airport. You have to reserve a shuttle thru a different company. But I thoroughly enjoyed my stay, especially given the circumstances and I will be staying there again next month.

Great stay! Helpful staff! I left a dress in my room and they had it back to me within hours after checkout!

I’m gold with Marriott, and I would call this Courtyard… average. i got an amazing gov’t rate. They had good service and staff.

I’m not sure why this isn’t showing up on Unilocal,but it’s your typical Marriott. It has the standard layout with the Bistro restaurant for breakfast and dinner and they serve alcoholic beverages as well.
The room is very nice. Warmly decorated and quite modern. The work area has four outlets by the desk area which is great as a lot of older hotels only have one or two.
The bathroom is very nice with a glass doored shower and plenty of room for your toiletries. Layout is a little funky too with a wall between the the sink and toilet.
Instead of a closet, there is an closet type armoire that has a shelf for shoes or accessories and also has the ironing board and iron.
The TV is flat screen so this is nice and modern as well.
View from my room is alright, you see some of the roof, but beyond that it mostly farm fields around here.
One of the better Courtyards I have stayed in. Next time I’m in the area for business I will certainly be back. Good stuff, deserving of 5 stars in my opinion.