Sky Zone Westborough

If money and time are of no concern to you (and you don’t mind being talked down to and belittled by staff) than Skyzone is the place for you!
This place is great if you like standing around bored, jingling the change in your pocket while your small children get knocked around by teenagers and young adults on trampolines that cost less than the price of admission.
But seriously, there are far better options for family entertainment in the area just a Google search away. Skyzone means very long lines, an outrageous expense for anybody with more than 1 child and absolutely horrendous service. If you have any doubts as to how bad the attitude is, and the quality of customer service is at Skyzone, check out their social media reviews. I posted a couple samples directly from their own FB page here that really illustrate the way they harass and cyberbully any customers that write negative reviews!

I go here often at least once every other week with the grandkids
The biggest problem I see here is lack of visible management
Lots of little things that are wrong that never seem to be addressed
Examples:
Hightop tables are not balanced and have not been for a long time you put the drink down a young person holds onto the table as he gets up on a chair and the drinks spills
Change machine out of order regularly
Poorly trained staff just about everywhere
Poor crowd management at front counter and at the café
Not enough seating capacity for waiting parents problem here is all the tables are large take up a lot of space typically only one person sitting at them better plan would’ve been all smaller tables people can push them together if they need a bigger table
Not enough racks to store clothing and shoes
One of the two urinals in the men’s room has been out of order for months I’m sure there’s a plumber somewhere in Westborough
Tables are always dirty I don’t believe I’ve ever seen anyone go out and clean them during operating hours
Bottom line is this place just needs a caring manager who is visible, walking around observing training helping customers with issues
I would recommend this manager have a different colored uniform and be clearly marked as manager
One other thing the software being used should display all people with the same last name so the front desk person can just click on the people who are here

I went to this skyzone for a birthday party with my daughter and 11 month old son at the time. I noticed all the party rooms were empty and really needed to feed my son his Bottle. Weirdly there was no place to even sit in the place not already taken up. Not thinking twice in conversation with the mother of the birthday girl I ask if she didn’t mind me going in their room, and she of course said, «go right ahead just maybe ask a manager which room», she wasn’t sure exactly. I go to ask someone who ends up having to ask a manager. She finally comes over and I ask the same and which room was it exactly for just 10 minutes and she basically says to my face there are No rooms available and that parties are about if not already getting setup, and after some more BS from her I end saying do I really have to go to my car to feed my kid and she pretty much says yes. I go out and feed him, and come back in really annoyed. I noticed people never even went into the rooms for at least 45 minutes! I can’t believe how rude the manager was. I wanted to go back and say to her «Are you for real! And by the way have you looked around, your in the Kid business!» I will definitely NOT be going back here.

Beware! Parents can not play with their kids here!!!
I was jumping on the trampoline into foam pit with my kid.“hey! hey! you can’t jump into the foam pits with your kid!“
I went to play with my son in another area where they had the trampoline at an angle on the wall. He wanted to slide down the trampoline. So, I picked him up, held on to him as he was sliding down…“hey! hey! you can’t climb or slide down the walls. you can only bounce on them” SMH
The last one was when I picked up MY CHILD (3 years old) so he could dunk into the basketball hoop…“hey! hey! you can’t pick up your child to shoot hoops. They have to throw from the trampoline” FML
I looked around to see if I was being singled out; I noticed all the other parents were just up against the walls staring into space waiting for their child to stop playing all alone.
I am going to keep going to Launch Trampoline Park. I don’t have a assigned staff member at Launch following me around saying I can’t play with my kid!

Okay, it’s not often that I visit a place full of kids running and screaming about and Not want to leave. We went here for my son birthday he had such a blast he was sad to leave. It was everything I expected the check in went fast and no problems. I even had a little last minute switcharoo and the staff was very understanding and accommodating. I would definitely schedule a visit soon and recommend this place to others.

Choose another trampoline place! This one is not worth your time or money. The manager when we went was extremely rude and unprofessional. The sign in process is incredibly chaotic and the staff throughout is generally surly and not helpful. This place is very mismanaged. I find it frustrating to pay so much money (I paid for a group of 7 kids) and be treated so poorly. I will not go again and I will tell as many as I can to stay away! I wish I had read others similar complaints before buying tickets.

The check in process is a bit like an episode from Seinfeld. I check in online ahead of time and it never seems to matter, I still have to wait in line give my e-​mail address (why not just by name?), go through everything just as if I never signed in online anyway. That needs to be streamlined a bit. I don’t think it’s right that they charge a «convenience» fee for checking in online either. I know it’s only $ 1 but a) it’s actually not convenient and b) it’s really only a help to the business so they can control the time slots and all of that. They shouldn’t charge the customer for something extra that is actually really only convenient to them. I no longer allow my son to play dodgeball here either (it’s too rough, not well supervised and not clear what the rules are). You should take a look at it before letting your kid join in. My son has some behavior issues and unless rules are clearly explained and executed, he goes bananas. We only lasted 15 minutes today and I have taken it off my list of places I can bring him this summer.

Have been here many times and have hosted several birthday parties. Kids always have a great time. My only complaint is that they don’t have wifi. As a parent it would be so nice to have wifi to connect to Netflix and watch a show while the kids are jumping. Get with the times skyzone! Lazer Craze up the road has free wifi and the kids love it just as much. Sorry but that will be our choice next time. What a shame :(

Odd addition to the legal waiver of liability. Would love to know how many other parents find the small print at the bottom concerning that there’s no option to decline that they have full rights to use you and your children’s pictures and videos however they may choose. See uploaded screen shot of their waiver.

This place stinks. Hate it. Their policies make you as a parent resent every penny you spend. I will not return. It’s a shame because the concept is good. But the way it runs just ruins your day

My toddler attended a birthday party here.
First…there is practically zero signage for this place — the only indication that they are off of RT 9 is a tiny sign that is literally past the only entrance to the plaza. Once you turn around on RT 9 to get back into the plaza that you just passed and get in the plaza, there is no signage at all in the plaza. So we called to see where they were located. Guess what? It is their practice to not answer the phone. Literally. It’s an automated menu that gives you the option of leaving a message, which I did. No one called me back. Ever.
We stopped in another store and asked around — we were told that they are in the back of the plaza and people ask them all the time because they have no signage. (Oh, so it’s not just me).
Disorganized and chaotic are words that don’t really have meaning until you visit this place. There are about 20 high school kids that work there (kind of like a Chuck E Cheese). The difference is about half of them are uncaring with zero knack for getting children’s attention.
We were misdirected and mistakenly brought to areas more than once. Most of the kids in our party got frustrated with the disorganization of the staff members, which makes parents stressed.
At the end of the day, I think most of the kids had a good time… BUT…it was definitely not worth the stress and aggravation of dealing with the incompetence of the staff. And never getting a call back really ticked me off.
With so many other places around like this (Pump It Up, Zoinks, etc), I don’t understand why any parent would choose this disorganized, unfriendly establishment.
It would shock me if this establishment was there in a year.

Freaking fun.
We were able to walk right in and jump for 90 minutes. Place was clean, workers were nice and they offered to play with my kids (thanks!).

It has been years since I jumped on a trampoline, so we decided to take my niece here to try this place out for the first time. When we walked in the place was packed because it is April vacation. Luckily we went online and completed our safety waivers as well as purchased our tickets.
Since this place was so busy we were concerned that there wasn’t going to be enough space for everyone to jump. That wasn’t the case because the employees here did a great job of only allowing a certain amount of people in at a time.
The other great thing that the staff did here was monitored safety and also separate the kids by size. Not once was I concerned for my nieces safety.
In the end I’m happy that we chose to try this place out. Just as an aside, be prepared to spend an extra couple of dollars on Sky Socks which you need to wear on the trampolines. Also, I would bring in some bottles of water instead of buying them here, it will save you a few dollars.

I went this morning with my four year old son. From 9 – 11 is toddler time and if you have a toddler I HIGHLY recommend going. My son had so much fun. The staff was so helpful and so nice. I was very impressed. The only downfall was that it was hard to find. I read the reviews and I noticed that it was mentioned a lot so I purposely paid close attention to find it and still drove by.

My younger girls and I have been to Skyzone several times for Toddler Jump. This is held on Friday mornings from 10 – 12, and Sunday mornings from 9 – 11. There are several courts to jump on, a foam pit, a dodgeball court, and a basketball hoop for slam dunks/​jump shots. The court monitors are very nice, and the facility is clean.
Jumping is a great way for my girls to get some exercise during the colder months. They always have a nice time, and there are always nice kids to jump with.
Skyzone offers a wide variety of activities– open jump, dodgeball leagues, birthday parties, summer camp, teen nights. I’m dying to try their exercise class too!
I would definitely recommend Skyzone to local families. If you have trouble finding it, it’s to the left of the Burlington Coat Factory, where the BJ’s tire shop used to be.

this place is packed all the time — it’s popular. like Yogi Bera said — nobody goes there anymore, it’s too crowded. SO don’t complain it’s crowded. that means people like it.
its not good for little kids because it’s a bigger kid place. little kids should go to Pump It Up, right up the street in Shrewsbury.
but my 9 and 13 year olds love this place. the dodge ball games are a blast for everyone, and i think the teenagers supervising the activities do a great job.

I would have given this place some stars if we had actually been able to stay and enjoy it. The place was absolutely packed… like to an unsafe and gross degree. I imagine they were well above capacity. It smelled sweaty and was desperately in need of some ventilation. A few ceiling mounted air freshening units would suit this place well. That was just the initial reaction upon walking through the door.
In addition, they need to work on their signage. This place is hidden around the side of the plaza, with the smallest sign I’ve ever seen on the plaza’s marquis. We must have driven around the plaza for a good 15 minutes before we stopped and asked a grocery store employee for directions.
The main reason I had difficulty rating this place is that their web site is HIGHLY misleading. All the pictures and videos and information about fitness classes would lead one to believe that this is a suitable place for a group of adults looking for a fun new kind of work out to try. We wanted to check the place out, do something active, and just jump around for a little while before committing to a class, but no one could have prepared us for the absolute madhouse of children that this place was.
Even though in all their photos and videos on their website it’s adults jumping and doing tricks, and the fact that they even mention on there that kids need to jump in the mornings (we came in late afternoon, to hopefully avoid this crew) do not be mislead. It’s 100% a place for kids. If you try to jump too you will get a million dirty looks from onlooking parents. You’re better off doing jumping jacks in the parking lot.
It seems like a decent concept, but I was just so turned off by what I saw today (at a place that is seemingly a fitness facility aimed at an older crowd (understandably kids will be attracted to this place, but the web page makes it seem as though kid time is in the mornings), based on everything I saw advertised about it) I highly doubt I will return. We purchased tickets online, and unfortunately they do not offer refunds of any sort. We did not even get the socks we paid for with the tickets, and ultimately wasted our time and money because it was nothing like what we expected. We couldn’t even stay. It’s unfortunate, becasuse I might have actually enjoyed coming back for their aerobics class but I can’t see spending any more money at this place when we just paid them for nothing, and no one could seem to help us.

Great concept, but the execution of it could be greatly improved.
Pros:
1) Fun
2) Great exercise
3) Weather-​proof activity
Cons:
1) Poor signage — even though I absolutely knew what plaza they were in, I couldn’t find the place right away.
2) OVERCROWDED — the place was a mad house the day we visited. I thought since we pre-​purchased tickets for a specific time that my kids wouldn’t have to struggle to find places to sit or wait in lines to jump, but I was wrong. There was also no place for me to wait for them.
3) Hidden costs — The $ 2 (reusable) socks are understandable, but the online convenience fee is ridiculous. So is the lack of water fountains. Come prepared to buy each person at least one bottle at $ 1.50 a pop. And unless someone (aka Mom) is willing to drag around everyone’s winter coats/​shoes/​wallets/​phones you have to pay for a locker, too.
4) Lack of communication — we were vaguely told that the rules would be delivered by someone near the courts. They weren’t. At least the person who saw my kids (unknowingly) breaking the rule about jumping from one square to another was nice about correcting them.
Overall they had fun, but I didn’t. I would describe the overall experience like Paula H. did — chaos.

**REVIEW FOR SKY-​ROBICS/​SKY-​FIT ONLY**
Ahhh, as kids, we were never allowed to have a trampoline — Something to do with my dad shattering his ankle on a trampoline at a friend’s summer house in Algeciras during the 70’s that never really healed right that led to a crippling bout of arthritis…
ALAS, I entered Sky Zone for SkyRobics yesterday as a 24-​year old with guileless enthusiasm!
Needless to say, the class was an absolute BLAST! For an hour, we went through different iterations of jumps — Knee-​Ups, Butt-​Kicks, Toe-​Grabs, Ski-​Jumps, followed by some resistance band training which was really hard to balance on the trampoline — ENGAGE THE CORE. I’m not sure if I was gasping for breath because of the intensity or because I was laughing hysterically the entire time.
The class can be as easy or as tough as you want it. If you’re like me, and you have a genetic predilection to fierce athletic competition, you can bounce your face off. If you want to fluff around with the yummy mummies of Westborough — that’s fine too!
TIPS:
–First-​timer? Fill out your waiver on-​line to save time at check-​in
–Get there early! Our class was completely full! Word on the street is that they’re adding class times to a 7pm due to the popularity of the class
–Wear a sturdy sports bra! Unless you want your Ta-Ta’s draggin’ on the floor next summer when you show off your Sky-​Robics Bod!

Went on a Monday after school and it was empty. Had the entire place to ourselves!
Although it is not well marked when coming in (on the backside of Burlington Coat Factory), the place is clean, people are friendly and more options for jumping than the other MA locations. Would have received 5 Stars except for poor signage in finding the location.
Dodge ball courts, huge jump court, 3 smaller courts, pit to jump into and two basketball hoops to do slam dunks! They have private rooms for parties and a food bar.
$ 9 for a 30 minute session w a $ 2 purchase of socks that you can bring the next time you come. We were able to extend our time 30 additional minutes for only $ 5. This place is a no-​brainer!