Renaissance Imaging Center

they were absolutely amazing
The front desk although busy were quick and I sat for maybe 10 minutes! went in got mammogram done technician very nice professional
then Diana the Ultrasound technician amazingly wonderful bedside manner ! and very beautiful inside and out .
I highly recommend this facility ! down to the VALET PARKING ATTENDANT (they validate) he was sweet gave me a bottle of water. this helped make a office visit very good!
Four Season Hotel 10 Stars**********

Easy to make appointment, I’ve used them several times for MRI’s with contrast (IV) and without, an for xrays, and have always been treated courteously, it’s my favorite facility for diagnostic tests by far. They have squeezed me in last minute at least once, and are very knowledgable about what info they need to schedule you properly for the particular test. Highly recommend them.
Additional notes: I called to get my medical records, and Kathleen printed out reports while I was on the phone with her, and when I called back to follow up re CD’s of MRI’s and X-​Rays, they already had all of my tests burned onto 2 CD’s. I can’t say enough about how caring and efficient they are!

Fabulous Technicians! Gayane who did my ultrasound was so kind, gentle, professional and put me completely at ease. Valeria who did my ultrasound was very thorough, sweet, and she clearly works hard to get the best images for you. I can’t say enough about these two lovely ladies. Renaissance Imaging is so fortunate to have them and so was I!

I was at Renaissance Imaging on Friday the 13^th, and even though it’s said that that is an unlucky day, the experience was a nice, one while I was in pain and not feeling well. I had to have a CT scan of the abdomen and pelvis, which meant I had to drink a berry contrast smoothie (which I would not suggest to anyone) and wait an hour before the imaging process. The ladies at the front gave me my drink, had me fill out their paperwork (which was mostly just signing and dating) and then took me back to a waiting room that had a TV and magazines to hold me over until I went into my scan. The CT tech was very sweet, she had to put an IV in and was quick and painless about finding a vein. The ladies at the front were able to give me a CD of the images afterward to take to my doctor and got my results to my doctor immediately after. They were very professional and caring even while they were busy on the phone and made me feel like I special even though they were taking care of other people. I don’t know what was up with the last bad review but I would recommend this place to everyone I know.

This place leaves a lot to be desired. At least their patient customer service skills. The place is very hard to find, very few signs guiding you where to go and after wandering the grounds of the hotel my husband and I finally ended up on the basement floor in a very small, cramped reception and waiting area. So be it. After checking in and given about 15 pages of documents to fill out my husband was called in. He had not completed his mountain of paperwork yet but the technician said that was not going to hold up his appointment so he was rushed in. My husband needed to use the restroom before his testing and I guess he was in the restroom too long and the radiologist technician started knocking on the public restroom door telling him he was running behind and to hurry up!!! Are you kidding me?
As I waited in the little cramped reception area with no magazines or material to read, I was distracted by one of the front desk women with a very rude and abrupt and nasty attitude which soured the whole environment. Slamming things around, being curt and rude to patients on the phone and heavy sighs and eye rolling throughout my whole wait.
She should not be allowed near public or patients. When people come to an imaging center, many are anxious and scared and need a calming atmosphere. This woman makes you feel like you’re dangling off a high rise building by your fingernails.
I hope the Drs and radiologists are better and more professional than the front desk woman and technician they hired.

Kathleen Azamian at Renaissance Imaging Center in Westlake Village was fantastic! She worked her way through a busy waiting room like a drill sergeant but style and grace. We were in and out in minutes and the entire process was delightful and professional. The setting is serene in the Four Seasons complex and valet parking too boot! This visit was for my husband but I’m changing my mammogram and any other scans to this location. On the return visit to pick up images she was already had them waiting for us.

I did not actually come here or use their services. However, the reason for that is I was all set to get an ultrasound. I called and made my appointment a couple weeks ahead of time only to get a call the day before my appointment that i wasn’t able to return until the day of my appointment. Basically, they said something had happened causing a scheduling conflict and if I were to come in at my scheduled appointment time I would most likely be waiting for a while. That’s not the most ideal circumstances for an ultrasound appointment, seeing as how your bladder must be full when you come. You kind of want the appointment done as fast as possible. SO, I attempted to reschedule and was told that the soonest they’d be able to get me in again was about a week and a half away unless I went to the location that was much farther from my house. My follow up appointment with my doctor was the next week so I couldn’t wait that long. So, I canceled and had to make an appointment with a different office altogether. BUT due to the scheduling conflict at this place, I had to reschedule my ultrasound for the same day as my follow up appointment and I was not able to get my test results in time for my appointment. So I now have to schedule another doctor’s appointment once my test results come back in. So, not the greatest experience with this center even though I did not actually use them.

I had a horrible experience here. I was originally scheduled for their Northridge location (for a breast MRI), but their machine broke down right before my appointment, so I was rescheduled for the same day at the Westlake location. So, I went to Westlake, but right before my appointment their machine broke down. So, I rescheduled for the next day.
It was terrible. During my scan, the machine broke 3 times, and each time the tech had to shut down and reboot. By the 3^rd time, i had enough– I had been laying in my stomach with arms outstretched for 1 ½ hours, and my shoulders were cramping up. I yelled out to the tech to get me out, but she was on the phone (trying to get help to get the machine back up). She couldn’t hear me, and wasn’t paying any attention to me. I yelled and banged on the machine for almost 10 minutes, before she noticed and got me out.
Administration apologized profusely to me, but nothing could make up for this experience.

About the worst experience you could have in a medical facility. After 2 days trying to get an appointment, no one would call back after leaving numerous messages. Finally, I got someone on the phone and she said the doctor had not sent in the prescription. I told her that I would fax it and to let me know if that is what she was looking for. After several hours, she called back and said it was. She made an appointment for me and got my pertinent information.
I had an appointment scheduled for 1:30, and I arrived around 10 minutes early. The young man that was at the front desk seemed «not with it» and proceeded to tell me that my time was blocked off but nothing else was done. The insurance request was not sent in, so I would have to wait to receive their approval. Then the woman that had made the appointment for me on the phone and assured me that insurance was being contacted, arrived on the scene. Very unfriendly, by the way.
She said insurance had not gotten back to them, but never advised me. I was handed paperwork to sign, and I asked what I would have to pay if insurance did not approve the procedure. She could not tell me, but she was going to find out from the back office what the code is. Then she and the young man were discussing the fact that my info was never entered in the computer, and they were trying to figure out how to do it.
Since I was having an IV and other injections, they gave me really bad vibes. I was not about to have anyone inject anything with this type of atmosphere… they literally did not have a clue what they were doing.
DO NOT GO HERE. Facility is very nice, in a beautiful hotel. Other than that, you are at your own risk of who knows???

I recently was sent to this Imaging Center for an MRI of my knee. My appointment was made with ease and was set for two days from the call. It was quite a drive for me. I was told that their MRI equipment had the ability to take photos with twice as much precision as most machines. First, I was able to valet my car at THE FOUR SEASONS Hotel and have the parking validated.
My appoinment was kept on time. The center is clean and accessable. The tech is nice and knows what he’s doing! My appointment was completed and I waited just a few minutes to receive the two copies of the CD’s that I needed. My doctor requested the report «stat» and I was blown away to receive a phone call from the doctors office within fifteen minutes of my leaving the facility.
I must add that KATHY who works the front office and assits with appointments is first rate! I had to return for another appintment for the other knee. a week later. Kathy assisted the doctors needs and truly helped me out. I also witnessed her patience with others in the office that were obviously suffering with illnesses… she was so kind and patient.
THANK YOU Kathy and Westake staff. I do not think I could ever go elsewhere. INext time… I might have to either check into the beautiful hotel or make it a spa day as well!

My physician sent me here to get a Chest CT. It was one of the worst experiences I ever had. When I got to the Four Seasons, I was impressed how nice it was. As I worked my way down the corridor to the California Health & Longevity, I was still impressed, thinking, wow, this is going to be really nice! It was a long walk and I was not given directions when I made my appointment. When I thought I arrived at my destination, I was sent down the hall, to another area. When I arrived there, I was again sent to another area, to the elevator and then the ground floor. This part of the hotel was not as nice. The waiting room is small, with all of 5 chairs and it was full.
They asked me to arrive a ½ hour before my appointment. I arrived to the hotel 45 minutes early. By the time I actually arrived to the office, I was right on time (maybe 2 or 3 minutes earlier). There is no sign-​in sheet like most medical offices, so in order to make sure they know you are there (since the receptionists never look up and say hello), you are sort of forced to stand at the counter and wait for them to acknowledge you.
After 3 minutes standing at the counter, without ever looking up at me, the receptionist at the counter said to me, «ma’m I’ll be with you in a few minutes; after I’m done helping the people before you.» All I saw of her was her hair, which was covering her face, which was sideways making copies. Fifteen minutes later, the receptionist called my name and asked for my paperwork. She began making copies of my requested documents. I told her she could keep them and her response was, «no, you can have them back». After announcing loudly what procedure I was having, she told me to sit down at the desk to sign the paperwork which she went through like a robot. Very unpersonable. Then she asked me if I understood HIPAA. I wanted to say, «I sure, do… and Aren’t you violating my HIPAA rights right now»??? The entire time, I was watching her, waiting for her to look at me, or smile or something. She never once looked at me. The paper work only took 5 minutes to complete and sign; so I’m not sure why they have you come in a ½ hour early. Not to mention, the HIPAA paperwork that they have you sign, with the information on it of where to file a complaint when you think your HIPAA rights have been violated… they take back and they don’t offer you a copy! — My bad, I guess I should have asked for a copy.
A lady who came in with her husband was given the same treatment, and after the receptionist finished with her, she told the other receptionist at the same time she was talking to the man, «oh you snuck in here, who are you?» If she would have ever looked up, she would have seen they were together! To me, it sounded rude.
They did not take me back for my procedure until 2:50pm, which was 40 mins AFTER my apt time of 2:15pm Not once did anyone ever acknowledge me sitting there for so long, or bother telling me that there would be a wait. (Oh…except for another patient, who got there after me and went in AND CAME OUT before I went in! She said, «wow, you’ve been sitting here a long time… are you still waiting to go in?»). I counted at least 10 people come and go in before me.
Although they told me on the phone when I made the apt, that they would validate my parking; they made so little conversation with me that they didn’t bother asking me about it. I had to ask. I don’t think I should have had to ask.
When they finally brought me back to do the procedure, the girl who took me back never introduced herself to me, she just said she would be starting and IV on me. She looked at my right arm and asked me, «where do they usually start your IV»? I knew I was in trouble. No one has ever had trouble starting an IV in me. Then she looked at my left arm and with the tourniquet still on said, «I’ll be right back.» She came back with a man (who also did not introduce himself), who proceeded to put another tourniquet back on my right arm while she applied a warm pack on the left arm where she STILL had the tourniquet on. She finally took her tourniquet off and he man slapped the warm pack on my right arm. I could feel him pushing on my radial vein and then he said he thought he found a good one. Great. This vein was at the side of my wrist and the end of my thumb. Although, I must commend him for getting it in the first shot (after he moved it around)…it hurt like Holy Hell, and he’s lucky I didn’t punch him, because I really wanted to. It throbbed for about 3 hours, it’s bruised and it still freakin hurts. I’m a nurse. This is a horrible way to represent your medical office. I work in a hospital. Patients need to feel acknowledged and cared for. Nobody there really seemed to like their job. I almost just walked out; but it took me three weeks and three painful phone calls to get that appointment — that should have tipped me off.

Love the spa, upper class feel when I get my yearly mammogram here. State of the art machine which gives me confidence in correct results. I always have to ask my doctor for this specific place rather than the thread bare joint in TO he use to send me to, which has a 1988 year built machine! Ladies, check your year built wherever you go. Equipment has changed drastically and is far more accurate with a newer machine.
Validate your parking slip.
After your appointment, take a few minutes to walk the gardens, relax and take a deep breath. It’s a really pretty place.

I’m going to have an MRI because I have back pain which hurts to walk you’re telling me I have to valet and walk really far to the imaging center? Poor planning and staff seems unhappy. The only reason my dr sends me here is because he can get the results right away on the internet.

Yes they have valet parking and the 4 Seasons is gorgeous but the facility is in the basement. Very small waiting room standing room only, receptionists chatting away among themselves totally ignoring patients. Very annoying. The technician was excellent however and the valet attendants very cordial.

Well, I had to get a mammogram and ultrasound here. I can’t say I had a good time, but it was a very nice center. I opted to go to their Westlake Village location because the Northridge facility was booked and I wanted the tests done sooner than later. It’s attached to the Four Seasons Hotel, just in case you get lost. They validate parking and what else is there to say…, nice employees and that sums up my review.