T-Mobile

My review got deleted. Sad that these owners did not want everyone to know the truth. All the bad reviews on here are 100% true and I’m sure many others were tricked but they don’t have anyone to look over their contract. Many were all tricked in the same way. And my guessing is the positive review is probably friends or family.
Please be aware! They’re scammers!

Terrible customer service! I came in to ask a quick question about adding a line to a current plan and waited 40 minutes to be told the account holder needed to be there before they can tell me anything about adding lines to the plan. The employee, Quan, also put another guest’s name on the wait list before mine even thought I was there first. He was the one that «helped» me too. –_​– But the other employees seemed to not notice that I had been waiting much longer than all other guests. The same employee (Quan) also turned away another guest that came in with what seemed like a quick question.
How ridiculous is it that I couldn’t get any information about adding lines to a plan and getting a cost estimate. Will not be coming back to this store.

I show up at 655 say they are closed and will not let me pay my bill and they are suppose to close at 7 what the hell this review will be posted before their posted closing time

Bit of a late update, but my mom and I came into the store to see what was up with her contract paperwork. Hung Le, one of the store managers, ended up taking a whole hour to patiently and fully explain the contracts to my mom. Props to him, he was great, and never seemed flustered or frustrated.
So what happened is a case of customer communication and explanation and the lack thereof. My mom came in, wanting to BUY a phone, but they automatically signed her up for the new T-​Mobile JUMP! On Demand Lease program without explaining to her what the program actually entails. When Hung actually explained to us how the program works, then it all made sense why someone would want the leasing program over the traditional 2-​year installment payment plan.
Similarly, though more egregiously, they also failed to explain what they meant when they promised my mom the accessories were «free.» So the accessories (the phone case and the screen protector) come out to about $ 3 a month according to the payment plan they have set up for it. What they failed to tell my mom the first time around is that they applied a discount code to deduct $ 2 from my mom’s phone insurance each month (i.e. she would now only be paying $ 8 for $ 10 worth of insurance coverage). Therefore, the net difference would be $ 1, between the new $ 3/​month charge and the -$ 2/​month in savings (ummm still not «free,» but okay).
Here’s the thing: my mom never signed up for or had a phone insurance plan at any time. There were no $ 2 savings to be had. So… the original associate who helped her was careless/didn’t check and probably just assumed my mom had a phone insurance plan. That means that she would’ve paid full price $ 75 for them.
Anyways, just in case the store owners/​managers actually read Unilocal reviews. EVEN if my mom had a phone insurance plan that a $ 2/​month coupon was applied to in order to make the accessories essentially cost $ 1/month…I’m pretty sure you still can’t represent that as «free.» I feel like that is just opening yourself up to all sorts of legal liability, including claims of violation of federal and state UDAP laws, the corresponding agency regulations, and good old common law fraud and misrepresentation. Disclaimer — I am not a licensed, practicing attorney, and this is not legal advice. This is simply a suggestion that you consult an actual attorney to find out if you are violating any laws.
Thanks Hung for being great, but please retrain the associates to communicate better with customers, and PLEASE rethink the accessories sales pitch where you say they are free, because they’re not.

This T-​mobile store is right next to Asian Garden Mall. I went here to renew my plan and upgrade to the Iphone 6. Service was great! Nick helped me and answered all my questions. I recommend this place to all my family and friends. 2 thumbs up for good service!

Scammers
I was at work when my parents decided to buy a new phone. We usually go through Costco as I work there and know am friends with the guys. Had the similar problem as Monique where they told my parents they could have free accessories if they only paid the tax on them. My parents recall it very clearly they said «free» and they wouldn’t be charged for any accessories. The paper work they used is very shady. I can see how they used it to confuse my parents and scam them into buying accessories. The first page they used doesn’t show any balance and shows zeros for all the accessories. My parents said this was the page they used when they told them accessories would be FREE. The second page shows balances but when my mom asked the sales man said you don’t have to pay that its free you only have to pay tax. My mom is not one to get easily tricked, she questions everything. They only way they got this to go through was by flat out lying about FREE accessories. We called them and argued and the sales man that helped denied saying anything of the sorts. They are now reported to the Bureau of Better Business and T-​Mobile. Do not shop here.

This review’s purpose is to give this store the justice they deserve! I’m a regular here and of course, good service brings the customers back. I’m very content with the services here because all of the staffs here are very nice and knowledgeable, especially Nick, he really knows what he’s doing. One time I really needed to get a sim for a relative from Europe so they could be able to use the phone during their stay here but that day I got out of work late and didnt get to the store until 6:50pm and it was almost their closing time but they gladly helped me through with no complaints! (I know how it feels when you close at 7pm and customers come in near the closing time, hey we all have been there!). These guys make sure they do their job and actually went extra miles to help me setting up my phone as I recently purchased an iPhone 6 with a great promotion from them. Was very glad to be able to save some money on one of the newest phone right now! And oh, they did ask me if I wanted to purchase accessories but they never pushed. I recently moved and now live 45 min away from the store but don’t mind driving here everytime I need anything related to phone services. I can’t find a reason why I should switch.