Big O Tires

My tire indicator light was on, so I went by to see if I had picked up a nail. Turns out the pressure in my tires was just different enough to activate the light. The guys balanced out the tire pressure and sent me on my way at no cost — and this was almost at closing time. Very impressed with their professionalism. Will return.

On January 22, 2015 my husband (Kerry) was driving the Dodge Charger to work and noticed that it was driving a little differently. He was maybe 10 minutes away and pulled over and noticed that the same tire was going flat. He was able to put his spare on and drove to another tire; once they opened they were able to help him. They said that the tire did not have a nail it, but that his rim was cracked and that is what caused him to have a flat tire. He then called Big O at 10:22AM — and asked to speak to Chris the manager; He was told that Chris was in a meeting. Kerry then explained to whom answered the phone about what was going on with our tire and that they cracked our rim. The person who answered the phone said that Chris will call him back. Kerry called again at 1:30PM — was told that Chris was still in a meeting. Throughout the day we were getting different tires put on the Charger. At 3:04PM — Kerry received a phone call from Big O, stating that Chris is not back yet and that he will call Kerry tomorrow morning. After I got off work at 5:00PM, Kerry and I went to another tire store and they showed us were the rim was cracked. They explained that if the rim was cracked when the tires where placed on, that over time the tire could have been leaking. (See pictures 1 & 2) Blake from another tire store explained to us how they remove tires from large rims like we have on the Charger. He explained that the crack could have possibly happened when they were taken the tire off or when they were handling the rim.
On January 23, 2015 — we have not yet heard from Chris from Big O, therefore Kerry called them at 12:36PM. He was able to speak with Chris and expressed to him how displeased he was with the service and that they cracked the rim. Chris came across like it didn’t matter and that he could care less what we were going through. Kerry told Chris that we will be by after I got off work to show him the rim. Around 4:45PM, Kerry and I showed up at Big O and Chris walked outside to meet us. We showed him the rim and where it was cracked, he then took a few pictures of it. He explained that he had two different workers sign off that they did a leak test on all the tires. We told Chris that we just want a full refund of the tires we purchased from them and then we can wipe our hands clean of them. He didn’t say anything at that point. We then said that if we do not hear from him in a week’s time then we will have no choice but to go to court. At that point we left and headed home. Kerry called a local customize rim shop, that are «experts» at large rim tires. He was told that a lot of the big named stores do not know how to properly remove tires from the larger wheels, and they cause damage to them as an end result. He said that a cracked could have been caused by the rim being dropped or was handled by someone that does not know how to handle the rim properly. Kerry asked if that shop has heard of Big O or other large tire stores causing damage to large rims; he said that they get a car in his shop about once a month with damage from shops not knowing how to handle a large rim. Within less than one month’s time we have had two damaged tires and one damaged rim after Big O worked on our car; and we are out over $ 800 total.

These guys are always helpful and willing to look at a flat tire whenever you show up. I have never had to wait very long for any service and I even try from the city to go to this Big O. They are always friendly and will discuss the options you have to fix your car.
Plenty of bottled water, and a gas station next door if you need anything more.

I usually love my little specialty independant shop when I need car care, but after the snow and ice descended upon us earlier in the week and I sent my car sliding sideways into a curb I knew I needed tires fast… like ‘the next day I have off of work’ fast, and my usual shop is too small to even try to get in that quickly on a weekend. So friday evening, I devised a plan; I was going to wake up early and make it to the closest big tire shop to beat the crowds. The fact that these guys open at 7AM gave me the confidence I needed.
Well, it seems a LOT of people had a similar week to me and when I showed up the place was packed. Even so, there was no wait to speak to a service advisor who was actually really helpful when it came to picking out my tires. Even though it was blatantly obvious by the condition of my barely-​existing tires and the sound of desperation in my voice that I don’t know anything about how to even maintain the usefulness of tires, much less what to look for in them, I was gently led through my options and asked about any particular qualities I was after. In what was perhaps the most astounding customer service interaction I’ve had in quite a while, a phone call came in and the caller was put on hold until he was finished with me, the guy in the store, instead of trying to do two things at once. I appreciated that.
Because they were having a promotion, I was able to put much nicer tires on my car than I have in a very long time for about what I was looking to spend. I actually feel like I got a really good deal, and I was totally shopping in panic-​mode at the time. I could have very easily have been taken advantage of. I have no experience with other Big O Tires, but the bad experiences I’ve had at other «tire centers» left a poor impression and gave me pause when I was looking for places to take my car in to for tires today. Today’s visit was the least painful emergency spending of hundreds of dollars that I have had to do in a long time and I will most likely be back in the future for other business.

Today I went in for an oil change. Service was very professional. I was told that I needed to upgrade the oil as my Toyota 2011 Camry required a higher grade of oil per Toyota. I was advised of this before anything transpired. I agreed to pay the additional amount for the higher quality oil. I appreciate being told in advance of such additional costs. The service was done within the hour quoted me when I arrived. Good job Big O. Thank you.
Al Grinestaff

Good team, quick service, and attentive to detail without being obtrusive «salespeople». Got my last 2 sets of tires here. They send out regular coupons that help you to save some money as well. Although this is a chain… this site in particular is well run and well managed… and just a small note to the women reading this… the employees do NOT condescend to women. I felt that I was treated with the same respect as any customer, which is not the case with all auto service related businesses!

The Big O Team exceeded my expectations. Fantastic service and highly competent staff. I had a unique request where I needed a new spare tire plus a custom mount for my Blazer. It was not an easy assignment and the Big O Team was very creative in solving the problem. I’ll definitely be a repeat customer and highly recommend to others.

Excellent service and well priced.
I bought some used wheels which had some corrosion on the inner lip. They polished them down and added sealant when putting winter tires on them, no extra charge other than the very-​fair winter swap fee.
I’ve now used them 3 times and definitely recommend them.