Golden Stone Inc

STOP!!! RUN AWAY FROM THIS COMPANY IN WHEELING, IL! You will lose out in money, time and patience with this ridiculous and unprofessional company that cares little about it’s customers.
I contacted this company back in May, 2011 to install a new granite countertops for my kitchen. The company stated that they do high quality work and that I shouldn’t worry since the stone I was picking was top quality and would not crack!
They even went so far as to inform me that if anything happened to the stone they would fix it free of charge. Well I bought in to their deception and purchased their services. After installing the granite would you believe after two weeks later a crack had formed in the granite itself!
I contacted the company and they stated I was mistaken and that it was something else. Then they stated they wanted proof and to email them pictures, which I did the same day.
I then asked for the owner who I was told was busy and would be out of town and I would have to wait a few weeks. Can you believe this I spent over $ 2,600 for a stone that cracked after it was installed and now the company is giving me the run around!
After mentioning I was going to call the Better Business Bureau and my credit card company, the owner all of a sudden had time to come out to see the defect in the stone. Before he even came out, I did my homework and contacted various granite companies and explained them my situation.
These companies told me straight out the only way granite can crack after only 2 weeks is either they sold me a defective stone or the installation was sub-​standard and caused the crack itself.
Of coarse after mentioning this to the owner, he denied it was the quality of the stone and the install. After our discussion the co-​owner decided he would replace the stone free of charge but I would have to wait a few weeks since they were busy during the 4^th of July.
Guess what? I was patient and contacted them a few weeks later and they stated they lost my measurements and would need to come out again. The 2^nd co-​owner came out and took the measurements and promised me he would have a new stone in but that I needed to wait another couple of weeks since they were taking stone left over from another project they had.
Guess what again? 2 weeks later and the owner stated he did not have the stone as of yet and that he was leaving town and to call back later. Can you believe this guy? You took my money, which I work very hard for in this Great Recession. It is now mid-​August and I still have a crack in my granite that cost me over $ 2,600.
Overall, if you want a company to take your money and not care about the customer then your search is over. However, if your looking for a company that stands behind it’s work and treats it’s customers with honesty and respect, then I suggest that you search for another granite company! There is nothing golden about Goldenstone. RUN AWAY FROM THIS COMPANY!