AT&T

I went in to get a new phone, that’s it just get a new phone. The person working there said Bc I’m not the actt holder, it is my father, that she can’t help me. Yet I can walk in to best buy and walk out with the phone I wanted no hassle at all. So I went to Best Buy and got my new phone no problem. Why anyone would ever go into a AT&T store is beyond me.

I give this store a 0 star rating. I would highly suggest that you stay away from this store. They are fine when it comes to selling something. However, when it comes to resolving a problem with what was sold, they refuse to do anything. I purchased (and paid in full for) an iPhone 6 for $ 750. Three days later, I took it back in because the volume on a call was so low and the home button took 2 — 3 pushes to respond. The tech went through some functions and the volume seemed to be okay. He said that the home button issue was perfectly normal. A few calls later, the volume issue returned. The home button issues remain. Today, finally having a few moments to address the issues, I attempted to exchange for a new phone. Two staff members said that «according to their agreement with Apple, any resolution must be handled by Apple «. They are not allowed to replace items. Total lie! I called AT&T customer service and was told I have 14 days to get a new phone through the store. Customer service even called this store and was told this was day 15, so they were refusing to give me an exchange. Finally, Apple told me that the store should have exchanged the phone on my first visit. Under their agreement to sell Apple products, they are to replace defective items in 14 days. My suggestion is do NOT buy anything from this store!!!

Darrius is awesome! He helped my boyfriend add me to my plan and patiently transferred my 14,000 texts to my new phone.
He was able to help me decide between a Samsung and an iPhone, set everything up and made it easy on me.
Went back a few months later to get a phone for my dad, just the most basic flip phone and he was great again. Not only did he remember me, but he printed the phone number on a little label maker which my dad really appreciated.
He was also helpful when it came to cases, I chose a pelican case and loved it. The man can apply a screen protector like a boss. My boyfriend’s sister and husband came there to get cases and he was great with them too. Thank you again for all your help!