Bear Creek Dental Group and Orthodontics

We love Bear Creek Dental! Our daughter also had braces with the ortho side. The staff is very friendly and considerate. I generally don’t trust dentists but I have full trust in the staff here and would recommend them to anyone

Went into bear creek dental for two root canals and they were amazing! I didn’t feel a thing. They were thorough and quick. I was so scared before going in but I had nothing to worry about. The dentist and assistants were all gentle with me from the very beginning. I would certainly recommend them to others.

Excellent customer service and front desk. The hygenists are great, too. The doctor was friendly and kind.

My family has been going to Bear Creek Dental Group for many years… we have been so pleased with our experience there and have recommended this practice to many friends and family members. It’s is a one-​stop office… crowns in two hours, emergency root canal on the same day the pain began, orthodontist, hygienist… Perfect for busy families! The office staff is wonderful and every dental professional we have seen (Do, Mercer, Clegg, Abadi, Albano and others) have all been fabulous! We have never had a bad experience!
And on that note, I happen to know that the one-​star review on here, written by «Black W.» is written by a woman who postponed treating said tooth for several years and, instead, treated it with her own homeopathic oils. Sadly, I referred her to this office when her pain became intolerable and she needed a professional. Maybe she doesn’t want to use her real name because her story isn’t 100% true?

I would give them a zero if I could. I urge you to go any place else but here. I honestly don’t feel like they are very competent, reliable, or trustworthy. I also feel as if they charge you for things you don’t need or require.

Very clean and nice office, friendly front office staff. I strongly dislike going to the dentist I avoid it at most costs but for it being an urgent matter I did have a great experience. Only complaint I had was being under the impression I was just having a consultation and right from the start being asked to sign consents for a procedure I was unprepared to have that day. They accommodated me well and made the unexpected news the best possible. Here I am two days later very sore from the root canal but out of the miserable pain I was in before.

My husband has been trying to get a crown finished for almost a year and trying to get something so simple approved by our insurance and going to different dentists that have been giving us the run around has been a nightmare. He was in so much pain today he had to leave work and thought he would just have to have the tooth pulled out completely. He was scheduled for a consult four days from now but they took him today right away, did the root canal (which should have already been done by both previous dentists but neither did), and upgraded his crown from metal to porcelain at no extra charge just so he could get it finished all in one day. The reception staff were so nice and helpful, I am so grateful that we were assigned to this practice by our new insurance.

Going to give this place another chance. I’ve been promised some changes. Let’s see how it goes.

The worst! They will try and convince you, you need every procedure under the sun. Husband had extensive deep cleaning, said he needed again less than 6 months later. Tooth cleaning is a polish. Told me root canal, no pain. Diff dentist said no way. Unless you have a ton of money and time to waste, avoid this place at all costs!

Have been taking my family to Bear Creak Dental for years. Was very excited to find a place that gives you an honest service. In the dental industry it seams like honesty is hard to find. Not sure if it changed owners or just policy. All of the sudden everyone needs «deep cleaning.» When I refused to get the deep cleaning they took they’re frustrations out on my mouth (ouch!). I didn’t see my normal dentist so I went back, when I went back they tried to slam me again with the «deep cleaning» nonsense. Simply frustrated at this point I decided to take my business to a PPO to buy some honesty. I saw my new dentist today and she told me my teeth look great and that there isn’t any reason for anything other than a routine cleaning. Aww music to my ears!

The only reason I am giving them 2 stars and not 1 is because when our family first started there about 5 years ago they were awesome! Both of my boys had 1^st round of braces and the orthodontist was great and we got right in at our appointment times… I’m not sure what is going on now, my kids are on 2^nd round of braces and have seen at least 3 different orthodontists in the past year!!! SO FRUSTRATING FOR THEM… Being told you are getting your braces off, then new guy says no… appt times are terrible! They tell you to be there at 9 and you don’t even see the orthodontist or
until 10:30… On a school day for kids… Even for me, it is so frustrating!

Switching dentists. I had the same dentist for my entire life (22 years) and have had little to no issues with my teeth. I moved here a year ago, so naturally I had to switch dentists. They were on my insurance list so I just picked them without any research (my mistake). The front desk area is nice, but the exam rooms are plain and boring (cheap!) my old dentist had paint on the walls, pictures, and windows. These rooms aren’t very inviting. Then I get my exam and I am told that I need a very expensive procedure. I’ve never had anything wrong besides a cavity here or there so I am a little skeptical. I received a second opinion and told that as long as I keep up flossing and attend regular check ups that my issue will only get better.
After I denied treatment that day, all I got was a polish of my teeth, a shitty flossing, and was sent home. No normal tartar cleaning! But they probably billed my insurance for it! So now I have to wait 6 months to get that done. Don’t use this dentist! From now on I am doing better research and finding offices that care about their patients!

The worst root canal experience ever! Please, please do NOT go to this office.
Dr. Abadi was touted as an exceptional endodontist, from the 2 dentists I had been seeing there. I had my surgery January of 2014, and I’m still in the process of fixing the completely botched up job. I’ve currently been seeing another endodontist in San Diego for the past 6 months fixing the incredible infection that I lived with for over a year, from Dr. Abadi. Here is how this happened.
My molar had an abscess in the root area. It had a crack in it that had gotten infected and needed help… so they said. The office had put me on oral antibiotics before the surgery, but the infection was still there. It should’ve been a sign to the dr that the anesthetic was not working as they started drilling into my already infected root… and tears started pouring out of the corners of my eyes, and I started whimpering loudly. My current endodontist (one of the best in the nation, and he really is), was irate when I told him how this procedure was performed. I told me that they needed to treat the infection by administering medication into the root are BEFORE ripping it out. Yes, that would’ve taken a few extra weeks, but the process would’ve had a much better result, and the infection would have been taken care of. That surgery was the most traumatic experience I’ve ever had, and I’ve had babies with c-​sections, and 2 abdominal surgeries. Nothing was as painful as this experience was.
2 weeks after the surgery, I was still in excruciating pain. I called the office. They told me to wait for more time to pass. I lived in pain for another 3 weeks. Couldn’t eat on that side, and couldn’t have anything hot or cold either. Called back. They scheduled an appt with my dentist Dr. Clegg. She had an x-​ray taken. Everything looked normal. I explained how much pain I was in. She ground the crown down more, (thought I was going to die from that alone), tapped it, (OUCH!), checked my bite, then said to give it more time.
Continued pain for another 3 months. Thought it was all in my head maybe. I suffered as long as I could, but couldn’t stand it anymore. Called them back. They made an appt with Abadi. Again, like Dr. Clegg he said Everything looked normal. I explained how much pain I was in. He recommended having the dentist grind the crown down more, tapped it, (OUCH!), checked my bite, then said to give it MORE time. At this point I am taking 3 Advil every 4 hours just to make the throbbing pain manageable on a daily basis. Not good for my body.
More pain for another 3 months. Called back. My dentist had moved and NOW I had to see a new dentist, Dr. Mercer. She was super nice, but I had to start all over again with this process. Told her about my pain. She had an x-​ray taken. Everything looked normal. I explained how much pain I was in. She ground the crown down more, (thought I was going to die from that alone), tapped it, (OUCH!), checked my bite, then with a big smile said to give it more time. At this point she could see that I was feeling frustrated. I’m a very patient person, but eventually I break down, and this was that moment, 9 months later. She thought that the pain was coming from the big filling in the tooth behind. She recommended a crown, telling me that this for sure would fix my pain… since I was still only chewing on the other side of my mouth, and couldn’t have anything hot or cold. We scheduled the crown process. Guess what? The pain got WORSE!
At this point I’m in debt $ 3000 to this dental office, and to their credit card company, who they signed me up for in order to make these procedures happen. AACCKKK!!!
It’s 2015, a year later I’m still in so much pain, and now the left side of my jaw and ear are in chronic throbbing pain. I felt heat radiating everywhere. I took matters into my own hands, and found the BEST endodontist in the nation, (if you want his name it’s Dr. Gary Carr, he trains endodontists around the world, and even developed his own program and all-​inclusive «Carr Cart». Brilliant man!) I made my appt, and for $ 250 he took images of my tooth with the «Cone Beam» machine. It’s like an MRI for your teeth. After the cone beam, I sat with him in his office, and he showed me the incredible images.
Here was the amazing finding. Dr. Abadi had missed 3 roots. THREE ROOTS! He did a root canal and MISSED roots. WHAT KIND OF «EXCEPTIONAL» ENDODONTIST DOES THAT? Besides that, I could see the horrible job he did in filling the empty canals was done poorly. There was so much more poor work done, that Dr. Carr showed me with my images, but I’m saving that for my lawsuit. I had 3 roots still rotting in my head.
more…

Very shady, dishonest business practices. I’m not one to complain, but I felt compelled to review this business. Each time my wife and I have been here it takes about 2 to 3 hours and they always try to sell you extra services that you don’t need. As one person pointed out, just look at the reviews. There are very few middle of the road reviews (mostly either one star or five stars). The five star reviews are most likely done by people associated with the business. I will say that most of the staff and dentists are friendly, but most likely that is a sales tactic. However, the new dental hygienist (I think her name is Doria) is very condescending and sarcastic. The hygienist told me I need a deep cleaning and that a regular cleaning is not possible. She claimed I have gum disease, although neither of the 2 dentists that I have seen here ever told me that. When I asked her why I can’t have a regular cleaning (that my insurance covers) she said only children can get regular cleanings and that adults need deep cleanings. She also sarcastically said, «If you break your arm the doctor’s not going to put a band aid on it.» She also said that if I don’t get a deep cleaning don’t come running back to her with my teeth in my hands. Very unprofessional. After about an hour and a half they told me that I would need to pay over $ 800 for the deep cleaning (insurance was paying about $ 1k of the $ 1800 bill). I explained to one of the staff that I always feel like I’m buying a car every time I come here. After I complained about their business practices and told them that I was going to another dentist for a second opinion, they went ahead and did the regular cleaning. During my previous visit they tried to make me pay several thousand dollars for 2 crowns, when I just needed fillings (and never even cleaned my teeth because I declined the deep cleaning). If you enjoy the games that shady sales people play, then this is the place for you. Time for a new dentist.

Stay away. The staff is very friendly (almost too friendly) The service is poor and it takes forever. The cleanings are mediocre at best! Unless you want to pay extra for a deep cleaning (which would be a regular cleaning elsewhere) I had a cavity that was fixed there and is not causing me problems. I wasn’t even asked if i wanted it clear or silver. And of course they found so many things to do and wanted to charge me over 2k for a crown. Don’t think so… My family is going now to Castleview dental and we are very happy over there.

Fantastic experience from start to finish! I’d recommend Bear Creek to anybody! Best dental office and Dentist I’ve ever been to. I was unhappy with another Dentists assessment so I went to Bear Creek to get a second opinion. They broke everything down for me in a clear and honest way and made it affordable for me. The dental work was great and the staff were very helpful. I’ve found my dentist for life.
Nathan Cody

Very disorganized. I received orthodontic treatment here and everything was great until my they switched my orthodontist. My appointments are scheduled every three months for ortho and every six months for perio (cleaning and general checkup). I reschedule as needed. Still, there is no reason why my retainers are only getting adjusted in November almost 10 months after my braces came off. The orthodontist (her last day today by the way) was condescending when confronted with this. I always carry my retainers with me and I had asked twice before to get the retainers adjusted only to be given generic answers such as: «We can do that next visit» and «Just come in and anybody can adjust them». The second statement being a flat out lie because ONLY ORTHO can adjust them.
I started to notice the revolving door of hygienists and dentists, which contributed to the decline of professionalism and attention to detail. The staff is nice, I’ll give them that. However, I shouldn’t have to make two appointments to get a crown and then to get said crown fixed. Maybe it’s time to start looking for another dentist.

DENTAL WATERBOARDING!!! After reading another person’s review and talking to others in the community – I really must speak out.
I too went in for a cleaning – which after 3 hours never happened. Xrays, measurements, probing etc. The finally result @$ 10,000 in dental work needed– but wait! Just like the other guy, I could buy their special insurance and get a huge discount… flash forward to my fabulous new Dentist (in San Diego) cleaning $ 120, total NECESSARY dental work done$ 670!
I will say this– Bear Creek Dental did refund my $ 59 as they should have because I never got the cleaning which is really the only thing I wanted. BUT– shame on them for luring people in and torturing them for hours trying to sell them services for imaginary dental problems. Hence, ‘Dental Waterboarding’

The best dental office that my wife and I ever went to. Dr Do and her staff are top notch. I recommend this office to anyone looking for a new dentist.

Bait and Switch.
I have been out of the Country for 34 months. My dentist retired while I was away. I had not seen a dentist in close to 3 years. I found Bear Creek Dental online advertising exam, x-​rays and a cleaning for &59.00. I had the x-​rays, exam and then the «switch».
They have the «closer» come in and hand me a bill for close to $ 10,000.00. This bill was for: a deep cleaning, 2 crowns (both needed to be replaced). They offered a huge discount if I paid them $ 111.00 for their insurance. The new bill, $ 6,700.00. They refused to give me the basic cleaning.
I took this bill to my dentist in San Diego. They where shocked. I had my teeth cleaned at my dentist in San Diego for $ 97.00. I did not need deep cleaning (per my dentist). My new bill for the exact same services, $ 3,700.00.
My dentist in San Diego is across from Balboa Park and it’s expensive Real Estate.
Stay away from Bear Creek Dental. They only care about money and nothing else.
My next stop, the BBB.