Kyu Tailoring

I went to this establishment to have some shoes repaired. When I walked in the door I immediately was taken aback by the state of the shop. Obviously this owner does not have pride in ownership as it was a complete dirty mess. I was then ignored for the first 5 minutes of standing there. Once she did acknowledge me I was treated rudely. I told her what I needed and when I went to try on my shoes so she could mark the strap, she went over and put on headphones and started listening to music. I decided this was not the place for me and left. There has to be a better place to trust one’s shoes and clothing too.

I was skeptical about this place because of the bad reviews, but its not like I had a lot of options here. Brought in a suit to test it out (kept my other in the trunk just in case it came out terrible). Woman spent no time with me, seemed like the thing was rushed. Sure enough my pants were hemmed at least 2 inches too long. To her credit she did try to redo them for free. But I had asked her to let it out a lot because I got a size too small for me. There was plenty of fabric for her to work with and she didn’t do enough to make the pants comfortable.
End of the day I wanted a tailor that would care enough to take the time to explain things to me and not screw up a suit I paid good money for. I ended up going to this place in Norfolk called Graces … a million times better experience.

OK… maybe time for a more current review on this place. I brought in a leather coat that I bought in Italy to shorten the sleeves. It was expensive and had sentimental value to me because of where and when it was purchased.
I read the prior reviews AFTER I left it there and almost turned around to pick it up! The only reason I didn’t…I was not feeling well.
I fearfully picked it up a few days later and… voila! I was greeted by a friendly face and it was a job well done… phew!!!
The only reason I went 4 stars was the sleeves were slightly longer than I wanted… but that is better than too short! I would use this company again!

I brought in a brand new blazer to get the sleeves taken down a half an inch. They ripped a hole in both sleeves and did not trim the lining. They also started to remove the buttons and button holes from the sleeves, realized that it would damage the fabric, and left it half finished. The woman was unpleasant when I went to correct the issue and would only give me a store credit.

Have only tried them for shoe repair since they are the only place this side of Richmond Road that «does» shoe repair. Had high hopes — but my wifes favorite pair of heels were mangled on a simple tip repair. I went back to the store to complain and course… they made it our fault. «Why didn’t you examine the shoes when we gave them to you?». Sorry — but they beat the crap out of a great pair of BCBG’s and the first thing they implied was that it was our fault. Avoid this place like the plague. I sure will.