Weinstein Supply

Went there to purchase replacement cartridges for our Gerber bath faucets. I did not have the original literature (the plumber never gave it to us), but I did have receipts galore from past purchases for the same cartridges. Even with that, the guy behind the counter could not figure out what I needed. He basically dumped me off by telling me he was out of stock on everything and that I should go to their Allentown store. I will eventually replace these faucets with a better brand (stay away from Gerber, they leak like the Titanic) and will get them from a supply company that knows something about their product, especially after the sale.

This place is extremely unorganized and unprofessional. My contractor told us that our bathroom would be finished by the end of August, however, each time he went to pick up the supplies something was missing, which he had to figure out, not Weinstein. Then, obviously he couldn’t sit around waiting so he had to move on and take other jobs. This is been going on for several months and the last blow was that the one piece stones that were ordered for the inside the walls of the shower stall were four inches shorter than the custom glass door ordered for the shower. How do you mess that up? Well, I don’t have answers because the employee never offered one, except to give us a solution that made no sense, but at this point after thousands of dollars spent and a bathroom that is not fully functional, I have decided that I will settle and have my contractor install a piece of trim to make up for the difference. It will never look as planned and I will have to live with it, and for those of you who know how much a bathroom remodeling cost will appreciate my plight that redoing this bathroom anytime soon, or ever, will be a low priority. It is not my guest bathroom, it is the main bathroom and we planned it all with the employee and our plans were not executed right. Lack of knowledge of design and perspective, math skills were a factor here, as well as, a fair resolution to this problem were the case here. Never again!

I wish I had known about Weinstein’s when I started my project. I was in the middle of a remodel and needed to change some of my plans It was very last minute and I was looking for very specific items and they needed to be in stock so I could get them quickly The appointment slots were all full but they said I could browse the showroom if I wanted to, there just wouldn’t be anyone available that day to really answer questions except the receptionist. I took my chances and once I arrived Alex the receptionist offered to help She was wonderful and extremely knowledgeable. She was able to not only tell me what would work but also pretty much off the top of her head, knew what was in stock and what was not. She spent quite a bit of time with me even though this is not really her job. After everything was purchased, I needed to completely change my shower doors (the only item that had to be ordered They had already come in and were waiting for me to pick them up).I needed a different type of door that opened a certain way AND would work with the tub walls I had already installed. She was able to find me exactly what I needed from a local vendor that could deliver it quickly. I fully expected to have to pay a restock charge to change the order but she was able to get me what I needed at no additional charge. I would recommend Weinstein’s to everyone. Yes some items are pricey but you get what you pay for and everything I purchased was top quality. Alex was a great help and was very patient with me and all of my questions!

The only reason why I gave this place 2 stars is because we found our ideal Robern bathroom cabinet in the showroom. Seeing a mirrored cabinet in person is much nicer than online.
The service however, was Terrible. We had an appointment and when I approached the front desk the woman’s response was «How did you get in here?» I replied that we came through the side door — lower level — b/​c we had our infant daughter with us in a stroller. When I told her we had an appointment she relaxed a bit but when we joined my husband she reminded both of us of the showroom’s closing time. WE JUST GOT THERE and THEY chose the appointment time, which was an HOUR before closing! When looking at different vanities, toilets and asking about the variety they came in she acted put out because she had to leave several times to get catalogs from the vendors. She was rude, disorganized and it took 10 days to get a quote, when she told us we would have it in 2 days. The quote overpriced several of the items — I found the total of our items for $ 700 cheaper on different sites including
. If you want to go to this showroom for inspiration — go — but don’t make an appointment and try not to interact with the staff.

I was buying a small item which cost about 65 dollars. The woman at the front desk was extremely rude. I asked if someone could help me and she acted like I was annoying her. She was downright nasty! Then I had to ask three more times until she finally asked a salesman to wait on me. He was polite and helpful but I would never give them business again. They are rude and don’t know how to treat a customer! Every sale is a sale large or small.

From the first day I visited the showroom, Weinstein’s has been great to deal with. I am doing a complete bathroom remodel and Gerry was very courteous, completely knowledgeable, helpful and responsive. After helping to identify products that would fit my aesthetic and $ vision, he got me an estimate in the time he promised. Tweaking went smoothly, and although there was a delay from the mfr for one item, overall the delivery went very well. The one delay lead my to go online to find faster delivery. Online turned out to be a nightmare… shipping and delivery promises broken and ridiculous cancellation policy in small print. Wound up getting everything from Weinstein’s and now, 2 months later, I’m very happy I did. Thanks, Gerry and Weinstein team!

worth the trip to the show room BUT the appointment process and lack of follow through leaves me cold. I won’t be back

Weinstein is a good plumbing supply company. They have a lot of items in stock and the parts guys are very helpful.

We wanted a new kitchen, but had no idea where to begin. We made an appointment with Gerry at Weinstein and he was able to design our dream kitchen and guide us through the entire process. The showroom is beautiful and helped us to envision the components and make decisions regarding our kitchen. Everything that they ordered arrived on time which enabled our kitchen to be completed on schedule.
They have quality products and talented, quality people!

If I could give this place ZERO stars I would. They have quite fabulous bathroom & kitchen fixtures BUT they are pricey and the sales people are RUDE. I will NEVER go back there & would only recommend people to go there if they want to be treated poorly while spending ridiculous amounts of money.