Verizon

We’ve always been coming here because it’s pretty much the only game close to us. They’ve always been pretty good until the most recent customer service experience.
First of all we just came here to find out why we may have been double billed for the month of September. The person we were dealing with went to the ‘Solutions Manager’ as we were right behind her as well. Standing right in front of her (the Solutions Manager) explained to the sales person but didn’t ever turn to address us. We even asked «Can you please explain it to us,» still in the process, totally blowing us off, never taking the time to explain it to us… wouldn’t even acknowledge the fact that we were there, never addressing our request to explain to us. That is crap.
Then we were told about the available upgrades, plans and deals for iphone 6. Now we were excited but did not have the time as we were heading out of town.
In the mean time we paid the bill (but the bank did not release payment to Verizon yet) So we went in Saturday to get the ball rolling. While our preferred sales person (who worked with us before) was busy, another person was just telling us we needed to do first before the data could be transferred to the new phone… in the mean time, looking at our account.
Sunday we came in and were all primed and ready to rock, waited 45 minutes for the sales person who helped us before. When we started the process, she said we cannot sell you the phone until the bill is paid. While we can’t control the bank process, and we get it, the problem is… WITH EVERYONE WHO WAS LOOKING AT OUR ACCOUNT, KNOWING THERE WAS AN OUTSTANDING BALANCE, AND STILL TALKING I6 PURCHASE… DO YOU THINK ANYONE WOULD TOLD US TO MAKE SURE THE PAYMENT IS COMPLETE BEFORE YOU CAME BACK! NO! What a waste of our time. poorly managed
We’re in the process of looking at another store.

Spoke to two incredibly rude people at the store today. Have been a Verizon customer for over 15 years and given this store roughly half of my business to date. Had a couple relatively simple questions that were met with attitude and an unwillingness to help. Will choose another location going forward.

My daughter went in to have her phone fixed at the Willowbrook, IL Verizon store. They said she needed a new one. We had insurance so they would mail her one. We had just recently moved to Tucson AZ and she was going to school in the Western Suburbs of Chicago. They didn’t discuss where they were mailing it so they mailed it to us in Tucson. We then needed to mail it back to her at once! When I called to complain to the Verizon 800 number, they said we needed to talk to the store. We talked to Lisa, the store manager, and she indicated that Verizon would pay for shipping the phone to my daughter. She was very helpful and did credit my account for the $ 84.00 it cost to ship the phone to my daughter overnight. They made a mistake and were very kind and considerate to correct it. I will always shop at this store.
Satisfied Customer in Tucson

I went to this store after a bad experience with another store. .. and Verizon still sucks! I was sold Edge plan upgrade by someone in the store. .. but he lied about the terms of the plan. He said if I buy a Motorola Droid Turbo I would get a $ 15 credit on my monthly bill. Well, I’m only getting a $ 10 credit, AND he signed me up for some $ 3 cloud service that I didn’t ask for and don’t use. I called Verizon today and they said I wasn’t eligible for the $ 15 credit. So why did he tell me that? It could be he just doesn’t have the smarts, or it could be he was short on the number of Droid Turbos he had to sell that week. In any event, if you sign up in the store, be prepared for charges you weren’t expecting.

Excellent customer service from this location. I came into this store at a very busy time, 5÷16÷15 @ 2:30pm. Although I had to wait about 20 min, nonetheless, I was surprised at the level of professionalism from the staff, especially this man named «Moses» (according to his name tag). He was very polite and very helpful. We encountered some difficulties during the process of my upgrade, but he handled them like a professional team member and sought through the matter efficiently.

Had amazing customer service from Jose today! He helped me purchase my new phone. He was very helpful, informative, and nice during the whole transaction. Will be back again! Thanks Jose!

Worst experience ever-​self described «best salesman» had no idea how to resolve my issue but also worst listening skills anywhere. I will never go to Andy again– sad because this used to be a good store. Never had such a bad customer service experience. As a customer I expect a «best salesman» to listen — silly me.

This store is consistently understaffed making every visit an arduous, time consuming process. Their time estimates on when merchandise will arrive are completely inaccurate. I am currently waiting for a phone they said I would have over a week ago. Dealing with the people here has been a huge disappointment.

You should know this store is an independent retailer and not a corporate store. I was «sold» on the Edge plan and completely deceived as to what the plan actually offers. I upgraded my 4S to a 5S this past summer with the understanding that when the iPhone 6 came out I could upgrade to that at no charge. NOT the case. When I called the store, they called this a «misunderstanding» however my husband and I both feel we were lied to deliberately misled so they could sell us a phone. I have learned that they buy the phones from Verizon and then sell them so clearly all they cared about was selling us a phone.

What’s up with the store? Management change? Arrogant sales people. Used to be my go to store… now out of contract… free agent!!! Don’t forget to read the filtered reviews.

I Always receive good service at this Verizon store. This is my favorite Verizon store!

NO RESPECT FOR MILITARY VETERANS.
VETERANS… let this store know that you will not accept their mistreatment of vets!
This store seems to have adopted the old «bait and switch» routine.
Only needed replacement phone… instead got duped for a 2 year contract…
Returned phone back to this location, was told by Colleen (manager) that she will return my money in full and apologized for any «misunderstanding».
I am still owed $ 32.48
Time for consumer complains on this operation
Never again.
Better service at Woodridge location.
To Mr. Jonathan K. (owner)
Andre — just because I didn’t want a NEW contract doesn’t give you the right to be RUDE! («I have a customer that just walked in, I have to go».) CLICK
Gillian — was only there to pick up a phone, called in from Woodridge location… you knew and you pulled a «bait and switch» (IMHO)
Colleen — «Manager», you gave your word that you would return all my money because it was due to a «misunderstanding». Still waiting, through all YOUR rudeness, (Rudeness (also called impudence or effrontery) is a display of disrespect by not complying with the social «laws» or etiquette of a group or culture.) for you to keep your word.
Return the remaining $ 32.48 that you stated you would.
You have my number, call me.
Owner, Jonathan K., responded with the «old corporate line».
NO HELP FROM OWNER!
Go to the Woodridge store… they know CUSTOMER SERVICE!

All I have to say is Andre is awesome. He factory reset my LG Revolution because it was working slower than an 80 year old Sunday driver. Now it works like an actual smartphone with only a couple of slow exceptions. He also set me up with a Network extender for my apartment that’s an apparent dead zone. Now I can actually get a glass of water without having to call my mom back!
He was really helpful in store, but the thing that impressed me most was the fact that he called me 3 days later to see if my phone was working better and if I liked the network extender. So impressive! I’ve had a lot of cell phones and a lot of problems, but I’ve never had anybody who’s called me afterwards to check in.
Go to this Verizon store and ask for Andre!