El Pollo Loco

Staff is rude as hell !! My mom asked one simple question & the girl gave her a smart ass answer. Get a better staff.

I live near this location, the service itself just has fallen even more.
The last time I went there I was in an empty restaurant at dinner time should of been a clue.
There were some customers in the drive thru. The locals have learned to skip the location apparently as I have.
I was told after the person came to the counter and I attempted to place my order
” we are out of chicken” «It will be a 15 min wait» I went to spend my money there and they sure were not that busy they actually think that’s acceptable.
consumers need to be vocal and also spend there dollars at places that provide service quality and value, the location does not do that well poor training and supervision is the cause.

This pollo loco sucks!!! If your coming here for a salad be prepared to get nothing but the thick nasty part end of the lettuce and cold hard chicken! Sad to say I’m very disappointed in this place especially because I’m from Wilmington and this is the closest pollo loco around me. Safe to say I will be going that extra 2 – 3 miles to the pollo loco in harbor city! Learn how to prepare a darn salad you chumps.

The food is never bad service has always been ok but today was BS! Lady gets my order wrong, I understand sometimes mistakes happen but when I expect a correction on a mistake you made I don’t expect Bs back from your Employee .
It’s simple I asked for a chicken burrito not veggie !! Correct it ! The manager atleast seen and heard didn’t come by and say anything but was making my burrito and apologized After. Unlike her employee who even denied taking my order!!! I have the receipt with your name on it! Ass! If you don’t like you job get an «Education» to find yourself a better career! To take your disappointments out on the customers
Never coming back here again!

Well came here for a quick bite … Last time. My food was Luke warm (Pollo Bowl) Did not go back and tell Manager I would of Wasted my time. Other Pollo Loco are always great but this location made them go down

This El Pollo Loco is slow, slow, slow! They say they open at 10 but they weren’t open till 10:05 (I was on a 30min break!) After they kind of things going they took my order and got it wrong. I’ve always used the drive-​through but this time I decided to go inside to see if they were any faster. They were slower! I didn’t get my salad order till 10:20 While I was waiting I noticed they brought the chicken they make in a dirty white bucket, NASTY! Never eat at this DUMP!

Love El Apollo Loco, dissatisfied with THIS location’s service. In hopes of them serving us better next time we go… they prove to show they’ll never quite meet the needs of their customers. Aside getting orders wrong time & time AGAIN… they NEVER give napkins or eating utensils as needed… unless YOU ASK THEM. This is an issue we’ve had to face EVERYTIME we go. I mean come on… can we get a some napkins, forks & spoons with our frekin family meal… may we get a receipt as well for our $ 50 purchase???
Cooperate really ought to be hit up. Pardon my rant, but before you go here… if you do go, keep what I have mentioned in mind… I definitely would’ve wanted A HEADS UP, that’s for sure: P

Came here to get myself a pollo bowl only and I got maybe a quarter of chicken breast and hard uncooked rice in my bowl. Oh and I ordered a churro which was also just as hard as the rice was. What the heck are you guys doing back there to your food? this is horrible place to stop and have lunch, never again.

El Pollo Loco job application:
Name:
Home Address:
DOB:
SSN:
Are you incompetent?
If you answer yes to this last question, you’re hired!
After much debate on what to get for lunch, it was decided that El Pollo Loco is somewhat healthy and a better option than say, a filet-​o-​fish from McDonalds or those «Salt Water» Fries from Wendy’s (Thanks for the laughs ST).
We step in this place and first thing we notice… it’s about 100 degrees inside! No joke. I mean, I know it’s raining outside, but come on, are you serious? We order our food and the wait begins. And when I say a wait, it was one hell of a wait. We can’t help but notice a very large individual complaining about what seemed to be just about everything in his take out bag. This place is in the ghetto, and the dude was very large and kind of mean looking so the two white people I went there with (one from Brea and one from Buffalo) were pretty scared. I reassured them that if anything went down I would be there to take care of business. I am a rather large individual myself, standing at about 5’7 and weighing in at approximately 104 pounds. Pretty intimidating.
Back to the service. When you order something to go, it means you’re not eating at the establishment. The workers here don’t understand that concept. It was repeated over and over that our order would be to go. Then, my friends order is called, and it’s on a tray. WTF? My friend, who we’ll call «Road Warrior,» was pissed! I don’t blame her though.
The food here is never that bad, but never that great either. So I’m basing my 2 star review on the customer service and the ghetto clientele. I’m sure we’ll return soon.