Eyemart Express

In January I was involved in a car accident in which I lost my glasses. With my purchase I got a one year warranty. I couldn’t even find the glasses in my vehicle so I was afraid I was going to have to purchase new glasses or at least frames. However that was not the case. I received a brand new pair within three hours and without a charge. Eyemart express is awesome. Thank you for your service.
Teresa Rouse

Have gotten my glasses here for the past three years and have never had a problem. After my most recent eye exam, I went to get glasses and all appeared well. I had to go back twice for an adjustment. This morning I was so aggravated I went back a third time and was helped by Kevin, who happens to be the manager of another Eyemart Express and was helping out in this store while one of the opticians was on vacation. He spent so much time helping me and asking questions to finally get my situation corrected. Because my prescription from May to August had changed, my glasses were free, but I was expecting to pay today because I wanted a different frame and wanted to start over. I went back to pick them up. He saw me walk in the door and immediately called me back to give me my glasses and worked with me until we got them just right. Kevin was awesome. Wish he worked at this store all the time. That being said, I will continue to go to Eyemart Express for my eyeglasses. I see other complaints regarding the waiting time. I believe «Express» refers to the fact that you can get glasses here the same day rather than having to come back in a few days to pick them up, unless, of course, they have to order a special lens.

Nothing «express» about this place. Not nearly enough staff for the volume and they said its like this all day. After showing a tech when I checked in what the issue was a different tech told me 30 minutes later (after I asked again) that they couldn’t help me. Don’t go here for «express». False advertising.

I recently visited to purchase new glasses, the store was very busy but they have a large selection of glasses to chose from and the prices were much better than my Dr. I was helped by a young man named Phil who went above and beyond and truly made my experience pleasant. He explained all the options and never pushed anything on me, will return for my next eyeglass purchase.