Hilton Wilmington Riverside

Not what I expect from a Hilton. Aged rooms, no attention to details either in the common areas or the rooms. Dust everywhere, bugs in light fixtures etc.

My stay was for business.
Their shuttle picked me despite being the only guest needing to be pickup. ILM is a small airport so it’s not like they have the shuttle driving around waiting for 20 guests. My driver was friendly and helpful as I had never been to Wilmington.
Those at the reception desk were efficient and friendly.
My room was awesome! I was located on the 9^th floor with a view of the Cape Fear river and the Battleship North Carolina. I happened to get there before sunset and with the curtains wide open, watching the sun set and disappear into the horizon; I’m not sure there is a better way to decompress from the annoyance of flying in an airplane for 6 hours! That experience alone was worth the price of the room.
The location of this property is a winner. hands down the best location of any hotel in the area (of course I can only speak to my experience).
Their Continental breakfast was great, the severs were efficient and friendly. Although I’m accustomed to having breakfast at 6am, their service started at 630am.
My overall experience is what you’d expect from a Hilton; no hiccups, friendly people, quite, well appointed rooms. A great night stay in preparation for the next day.
When next I’m in Wilmington, I want to make sure I stay here!

Went here for a game convention and it was nice and very clean. Some things were more out dated than others. The temperatures vary from room to room and the lighting could be updated as well.
The automatic swivel door is litterly the only thing I don’t like my worst fear for it to get stuck, and it stopped twice while I was in it

3.5 — I was really not expecting to give this place 2 stars much less 3.5 but I was actually (somewhat) pleasantly surprised by my experience compared to others on this site. Here is the rundown:
Staff = 4 the front desk were all very pleasant, one girl being sure to change my room quickly when there was a problem (I’ll explain below). Didn’t see/​interact with housekeeping at all but I heard them from my room bickering. That subtracted one star.
Accommodations = 2 I was actually shocked and dismayed by my room. The window had a failed gas seal and it was so cloudy it looked dirty… and the «city view» is actually just a view of a rusty roof and parking garage. The furniture is old and the room was just overall rundown looking. The heating system sounds like a diesel truck idling (which actually worked out well because the walls are thin thin thin. I turned the fan to «on» and it provided some interesting white noise and I slept fine.). It’s just an odd mash up of old and new… old wall covering, new tile. Old yellowing bathtub, new vanity. Old flickering bathroom lights, new wall art. Old curtains, new bedding. It was odd. Unlike others who posted, I got several channels on my tv and my hot water situation in the shower was fine.
Now I mentioned I had to switch rooms — the first room they gave me was on the 7^th floor and when I walked off the elevator I entered into a construction zone. There literally was something jack hammer-​like going off and carpenters everywhere. I peeked around the corner and it was the same. One if the workers saw me and asked if I’d gotten off in the wrong floor and I said no, my room is here somewhere. He said the floor was closed. So I went back down and told the front desk (someone other than who I checked in with) and she apologized profusely and put me two floors down, where i heard no jack hammers at all. I am assuming the guy who put me on the 7^th floor was new because he had no idea about the construction. Both elevators were working fine, btw, just very old and creaky.
Location — 5 I’d say this is where this place wins. I didn’t really leave the hotel at all during my stay as I’m here in January and there’s a Ruth’s Chris onsite, but in the summer I imagine this place is ideally located.
Value — so I struggle with this score because it’s obvious this places price skyrockets in the summer, but it was still the most expensive place allowed by my corporate policy. I feel the Residence I stayed in last time was more for the value. I’d say a 3 for this place.
Based on the construction situation it seems as though they are attempting to fix it up here, though I have no clue if my room is newer or older construction. I’d say if they updated the heating and cooling and the furniture they’d be in a better place.

I guess i had higher expectations for a Hilton. But the room was small. No mini-​fridge, or microwave. we called the front desk about a mini-​fridge, well we never heard anything back from them. Needless to say we got a small cooler to keep our daughter’s milk in. Thankfully the ice machine worked. Our bathroom smelled like urine. It was quit disgusting. There was mold around the window seals and on the shower curtian. Needless to say, we have stayed in a lower star hotel and I have felt the room and overall stay was way better. I am not sure how the price compares to other hotels around this area, but I wouldn’t waste my money on this hotel again.

We really enjoyed our stay at this Hilton. Our room was booked on points and we stayed in a riverfront room. What a nice view. We stayed in room 437.
We used the valet service since it’s the same cost as self park as a Hilton Honors member. The valet guys were nice and on the ball. They were helpful and told us information about the hotel and surrounding area while he walked us up to our room.
Our room was good. It was clean and comfortable. We had a great view. A few notes about the room that could use some work:
–The lighting in the bathroom is awful. It’s mood lighting, not make-​up lighting. I couldn’t really see myself in the mirror with the low lighting.
–There were some dings in the tile that need some tile replacement work.
–The bed was comfortable and clean
–There were only 2 towels but they were nice, big resort towels (much appreciated!) We requested 2 more towels and another pillow and they arrived in 20 minutes (at 9:45pm).
We were lucky enough to stay the night the fire alarm went off. It went off for about 45 minutes (on and off) but finally went off for good around 4am. The hotel comped us breakfast and parking and gave us some points off our stay for the inconvenience. We appreciated that!

Where do I begin?
The ONLY plus about this place is the location.
The rest you need to know: busted elevators, terrible house keeping, obnoxious valet service, thin walls, AC on the fritz.
Only one elevator was working during our stay. We had to factor in an additional 20 minutes each time we left. Sure, we could have taken the stairs… But we’re on vacation!
House keeping: started with 1 wash cloth for 2 people. Never got a replacement. Never got extra towels or toiletries. Um???
The valet: always slow bringing my car around… Never opened a door, even for my pregnant wife! (no worries, I was happy to!) lingered on our day of check out and refused to give me my keys (in hopes of a tip I’m sure!)… Just awful.
The room was less than ideal. Thin walls and no AC. Save yourself the time and money. This place is only worth the location.

My wife and I just stayed for three days at the Wilmington Hilton Riverside. When we checked in and got to our room which happened to be on the top floor we noticed that there was no microwave nor was there a small refrigerator. We called down to the front desk and they immediately had a small refrigerator sent up to our room. The rooms are nice and well appointed. We had an excellent view of the river overlooking the battleship USS North Carolina. However there is no balconies in this particular Hilton which we were very disappointed and it was our fault that we didn’t research better before we booked. The bed was a king size, and had a very bad sag in the middle if you got close to the middle of the bed you were going to stay there it was really really bad. We requested another room and we got that on the second night that we were there. The Hilton Riverside is very convenient if you wish to stroll up and down the river and see the sights or take any of the tours.
Overall the staff did their best to accommodate us however we feel this Hilton is not up-​to-​date as the newer ones and the next time we visit Wilmington we will be looking for another hotel that has a balcony where
we may sit outside and have a glass of wine and enjoy the view

Never ever ever ever ever ever ever ever again!!! One issue with a room is manageable. Two issues, I’ll sleep in my car before I subject myself to these issues again.
Issue the first: The only channels I can get on my TV is CBS and Nickelodeon. CBS is a channel I want but Nickelodeon after 5PM… PASS!!! I’m annoyed to no end with only having two channels for the price I’m paying for this room but TV is the end all be all issue.
Issue the second: THERE CURRENTLY IS AN F’ING COCKROACH IN MY ROOM!!! HE WAS ON THE CEILING, THEN ON MY FLOOR AND AFTER A COUPLE SWATS TO FACILITATE DEATH, HE NO WHERE TO BE SEEN!!! SERIOUSLY, I’M TERRIFIED TO GET OFF THE BED RIGHT NOW. NOT THAT MY BED WILL STOP A ROACH BUT AT LEAST I’M NOT TOUCHING THE FLOOR!!! To me, there are only 3 time a roach happens; someone is gonna eat it, it’s their natural environment, and the place is just plain dirty. In my room, I’m not eating roaches and roaches don’t live in normal hotels. AAAAAAHHHHHHHHHHH!!! I’ve stayed in Hilton properties across America and this is the first and only time I’ve encountered a roach.
If it weren’t so freaking humid and warm out, I’d sleep in my car tonight that I paid $ 11 to park in their parking lot…

My husband and I recently had a weekend getaway and booked the Hilton. After a long day, we retired to our room to discover there was no power cord plugging the TV in, as well as a strong smell of cigarettes. After paying 230 $ for the night, I really wanted to relax and watch tv. I called the front desk, and received an «oh we are sorry». The only reason I gave 2 stars was that the bed was very comfy. Upon checkout, I was offered another apology. We won’t be returning. I expected much more from a Hilton.

This place is ok. Other’s reviews sum it up nicely.

We recently had the opportunity to stay at this location for a conference and combined family vacation. It was not our first time at this location, and the quality had certainly degraded in the last couple of years.
Our problems began immediately after check-​in, with a room that was hot, and air conditioning that was obviously not working adequately. The entire South wing of the hotel was noticeably warmer than the rest of the building. We called the front desk to complain and were told that they had problems with the building on the previous day that had been repaired during the night. After turning down the thermostat and waiting another hour we called again and were told maintenance staff would come up to check the unit. The «solution» for the maintenance man was to remove the air filter from our unit. He said it would «cool better that way» and we should notice a change shortly. After another hour with no change in the heat, we called the front desk and they offered to move us to another room.
FOUR ROOMS LATER we finally got to unpack our clothes again. Fortunately, we insisted on checking the rooms before we moved and unpacked again. The first one we checked was just as hot as the first, and the air conditioner made a horrible rattling noise. The 2^nd room we were given a key card to check had a person sitting in the room! We couldn’t even get the door unlocked on the 3^rd room. The manager finally got involved and personally took us to the 4^th room in the North tower, which was finally cool. So, 2 hours later, and after many trips to the front desk, we finally got to unpack again.
The manager’s concession was to ultimately reduce our rate for the first two nights of our week-​long stay. The young lady at the front desk didn’t seem to know how to handle the problem after a couple of trips up and down to the desk.
Everything about the location pointed to poor management, from the lack of furniture and towels at the pool, to the lack of adequate staff at the restaurant. This was a disappointing departure from previous visits a couple of years ago.

Just finished a weekend stay here and had a really pleasant time. The staff were wonderful… bright, cheery and competent.
The property is old (I think it was constructed in 1969) but they’re doing what they can with it. Rooms were perfectly clean and updated, though showed their age in unexpected places, like a bathtub that had some surface damage.
My room was huge and offered a lovely riverfront view. Most of my incidental charges were comped with my Hilton Gold status, including one of the best value breakfasts I’ve ever had at a hotel. I would gladly stay here again.

Standard rooms are smallish, but adequate. Somewhat dated rooms, but everything is kept very clean. Good service for HHonors members. Comfy beds and wonderfully fluffy towels. Can’t beat the location and view over the river though!

Older hotel but very well maintained. Excellent service everywhere! Nice business center and lobby area. Ruth’s Chris is in the hotel along with a couple more restaurants with more casual atmosphere. Bed was very comfy with plenty of soft pillows. Nice shower flow and roomy bathroom. Room was quiet. Lunch at conference was great. Tender chicken and creamy cheesecake with fresh graham cracker crust drizzled with caramel. Great service even for over 300 in attendance.

After writing the Better Business Bureau
(
), the hotel changed the resv, and reduced the price.

My experience at this hotel was terrible. First off, when I arrived the girl at the front desk was absolutely rude. No hello, no nothing. I had to get her attention to tell her I had a reservation and she was not busy, just talking to another employee. The room and the entire hotel is old and worn out. The room had black mold on the window sill and the curtains were old and dirty. They charge over 200.00 a night for the room and there is no refrigerator! What hotels nowadays don’t have a refrigerator? The parking was lot practically empty and they charge 11.00 a day to park. Don’t waste your your hard earned money at this overpriced hotel!

Where to begin. This hotel had the most spectacular view I have seen from a hotel room. The fact that we checked in at sunset definitely influenced our positiveness towards its river view.
The room was spacious and clean. Everything we needed was available and the staff was extremely helpful from the moment we got there until we checked out.
Also, the location couldn’t have been better. We were walking distance from all the river front restaurants and cafés, as well as downtown Wilmington.
Great experience altogether!

This was our Wilmington home for the night. We liked that it was within walking distance to restaurants and shops, and that it was a short drive to our friends’ house. Erica checked us in, and she couldn’t have been any mire welcoming. In fact, all of the staff greeted us and smiled at us, even if they were not helping us directly.
Our room was comfortable and clean. We had a view of the downtown. Our bathroom featured a gilded mirror and was downright pretty.
At breakfast, we opted for the buffet. My favorite items were the potatoes and the fresh fruit. My husband liked the gravy. The croissants and biscuits were a bit hard and dry. And, I so wish that we had noticed the card on the table for custom made omelets. Still, the staff was friendly and attentive. The manager, Nancy, was very personable and kind.
We enjoyed the swing era music that was poured through the hotel and outside near the river front. We did not like the blast of corny pop music that permeated the elevators. Glad that we had a short ride to our room.
All in all, a very good experience.

This hotel isn’t worth the price at all. We paid nearly $ 200 for one night. We did not have a fridge or microwave in our room. We brought back leftovers and a fridge is first come, first serve for a «small fee.»
Breakfast isn’t complimentary either. We’ve stayed at nicer places for less money, with better service. Keep looking. I wouldn’t recommend this hotel.