LensCrafters

I was at wrightsville beach for my vacation. Lost my glasses in the ocean. Call lens crafters they had my prescription on file and had me in a new pair of glasses in less than an hour. They saved my vacation. Customer service was awesome.

After a poor experience at Vision Works, I decided to try my luck with Lens Crafters. I took them the glasses that I had just received at Vision Works and with my insurance they told me they could get my lenses with a higher end frame (RayBan vs. the Missoni frame that I had purchased from VW) for $ 65. I paid over $ 300 at VW. Not only nice prices, but I was greeted and assisted by the friendliest employees. I returned my glasses to VW and gave my business to Lens Crafters instead. They’re very knowledgeable and give their honest opinion about how certain frames look/​fit your face. I know it’s not for everyone, but I need to know when something doesn’t look right. It’s also worth noting that their non-​glare lenses are completely non-​glare. The lenses that I had previously purchased at VW had a purple tint to them and the workers had no explanation when I questioned. Lens Crafters will always be my go to from now on!

I am from Texas and visiting Carolina Beach for work. While I was playing in the ocean (sans my glasses), my friend tripped and her wallet along with my glasses fell into the Atlantic!!! We recovered her wallet but my Burberry tortoise hipster lenses were gone forever, some hipster mermaid will surely be sporting them soon! After rushing to the car to get to the closest LensCrafters Josh helped me get the process started over the phone!!! He was wonderful! I will always remember how gracious he was with me!!! Thanks Josh, you rock!!!

When I went to this LensCrafters, the woman that helped me was very nice. I explained that I was visiting a friend in Wilmington, and because of a dog-​related emergency (interestingly enough, involving my friend’s dog eating my glasses) I needed to get new glasses ASAP. My out-​of-​town address was already on file (having purchased glasses from LensCrafters before), and she said they would ship directly to my home (after double-​checking my address). Fast forward to two weeks later– I still didn’t have my glasses, which meant that at night, after taking my contacts out, I was unable to see or do much of anything. I finally got a call from LensCrafters saying that my glasses were ready to be PICKED UP. In Wilmington. Where I don’t live. After explaining that they were meant to be mailed to me, the person on the phone (without apologizing) took down my address (again) and said that they would be shipped the following MONDAY. She called me back an hour or so later to tell me that they needed credit card information because I NEEDED TO PAY to get them shipped to me. Not only did no one at LensCrafters apologize for having my glasses mailed to me a week late, but I had to PAY THEM MONEY for their mistake. If you have glasses, you probably realize how incredibly inconvenient it is to not have glasses for almost a month, especially when they cost so much! While I have never had a good LensCrafters experience, this was definitely the worst.