Polly’s Cab Inc

Rude when arriving to apartment complex. Become more customer oriented and a sense of timeliness is appreciated. If not, Über will close you down.

Terrible experience! I ordered a cab last night at 11:00 p.m. They said they would be at least an hour (which makes no sense). Since they were the only place open, that took credit cards, I had to agree. I waited an hour and fifteen minutes. After that, I called to check the status of my cab. the man I spoke to stated that the cab waited outside my house for 15 minutes, honking its horn. This was a complete lie. I checked frequently for the cab, and I did not receive the usually text message alerting me that the cab was present. When I asked the dispatcher to send the cab back, he stated that I would have to wait another hour (what!!!). There are much better cab companies in winchester, like Uncle Sam Transportation. I will try to avoid Polly’s cab as best as I can from here on out!

Left my family in the cold for nearly 2 hours in the cold. After I called a few times they just stopped answering. Worst experience with breaking down and needing a cab. Obviously not a family oriented company. I will post again if they ever bother to show up.

Completely incompetent, scheduled transportation for 14 people a week in advance, 2 broken down vans showed up that only fit 11 people total. Both the drivers gave me blank stares and had no solution. I called the main line and was told I” don’t know, John’s worked here for many years” then proceeded to offer no solution whatsoever. Truly incompetent, never use these people.

Absolutely terrible. I called at 5:00 PM for a cab at 6:00 PM. The dispatcher said that the can would only be available for 6:30 PM and that another customer was going to a destination nearby. I said I would be OK with sharing the cab.
The cab was 30 minutes late. And we were waiting for an additional 10 minutes for the other guy.
There are better cab companies that others used that appeared to be on time such as Virginia USA.

Called for a cab, they said 20 minutes. It took well over an hour for it to arrive, I was able to get a family member to drive from Pennsylvania and pick me up faster than a place IN WINCHESTER. I tried calling multiple times after an hour had passed and they would just hang up my calls immediately.

I have tried using Polly’s Cab on several occasions. This last one was the worst; I called three separate times and each time they told me it would be «15 minutes.» After nearly 2 hours and continuous calls back, they eventually blocked my number and ignored me. Never got my cab. Left me stranded at 1:00 am.

The ride to my destination was great. The driver talked with me and was very cordial. The ride home however was a different story. The website states that there is 24 hour cab service. When I called they told me that they were closing at 3am, and wouldn’t meet me at my place at 2am even though there was plenty of time. The cab driver sent me 4 texts within 3 minutes of getting there. I got out there as quickly as I could. When I explained this to the driver, he told me «Well, time is money, buddy.» Won’t use this service again.

Make sure you schedule the ride at least 365 days in advance… oh yeah 30 minutes means at least 70 minutes… true story…

The first driver we had was very challenged. Didn’t listen to anything we said, I had to repeat the address numerous times and even then kept putting west into the address instead of North (3 times to be exact once he got the address correct.)
Once we were ready to go, I called at 10:49 pm, I was told it would be 20 – 30 minutes until the cab could get to us. 35 minutes later, I called to check on the status as we were waiting outside in 30 degree weather. I was told that the cab would be arriving shortly. 14 minutes later, at 11:33, 44 minutes from my original call requesting the cab, our cab arrived. Our driver, Brayden, was very apologetic about the wait and very nice. Brayden is the only thing that Polly’s has going well for them. Apparently several people called out of work and Brayden had 8 pickups scheduled at the same time.
I would have preferred that the operator been honest, clear, and offered an explanation for the delay rather than just bs me.
Polly’s obviously needs to hire more employees like Brayden and less like the clueless guy we had earlier and the other several no shows.

Fast, friendly service. We had car trouble and fortunately, Polly’s came quickly. Would definitely recommend.