Starbucks

The worst Starbucks in Winchester. I’ve waited for a drink in restaurant for over half hour and in the drive through for 10 to 20 minutes. Clearly poor management. Also the parking lot is mayhem because of the terrible layout. I’ve had bad experiences every time. Go to hopscotch on Millwood instead. Right down the road and ten times better.

**UPDATE**
I went back to Starbucks today (1−11−16) and there were 5 cars ahead of me. I thought «oh great, here we go again» but I am happy to admit I was wrong! I was only in line 7 minutes this time. So much improvement over my last visits! Very pleased, hopefully this continues.
I wish I could give 5 stars because I love Starbucks and honestly this new location makes my iced caramel machiato so much better than other locations I’ve frequented. However, I’m extremely bummed at how slow the drive-​thru is! My first time I was in line for 35 minutes and I’m still shocked I even waited it out. I think I did so because I know how it is opening a new store and trying so hard to have things run smoothly. I gave it some time to get the kinks out and get everyone trained up to speed. Still extremely slow. I still wait 15 – 20 minutes in the drive-​thru. This seriously bums me out because everything else is great other than the waiting! I won’t quit coming though, I just have to do it on days I’m off or not on a time schedule.
Also, and I know you guys don’t have any control of it but exiting the parking lot onto pleasant valley is a horrible steep slope. And it was that way when it was kfc but oh my goodness it doesn’t matter how slow I go or what angle I try to cut it my car scrapes every single time no matter what! Very frustrating! I was highly shocked that when they turned it into Starbucks they didn’t fix that.

Slowest Starbucks drive-​thru ever. They obviously don’t have clue how to make a drink.

This Starbucks lacks in just about everything: poor location, poor customer service, poor wait times. If I could give no stars, I would.
I work close by, so I stopped in the drive thru, ordered a peppermint mocha frappucino and a chocolate chip cookie. No problem there except waiting extremely long… But I have been to the other Starbucks location on route 7 so I know this is how they usually roll. I get up to the window, and my drink still isn’t ready, nor my cookie. I did ask for it warm, and a barista threw my cookie to the guy at the window, it hit the floor. The guy at the window, and other baristas around the area made an expression but I was still served the dropped cookie In a pastry sleeve. I was quite baffled, kind of taken back that people work in the customer service industry and would still give a person a cookie that dropped on the floor. I think all of those who were around, and didn’t speak up are just as bad at the guy who served me the cookie.
I had previously read the reviews on this Starbucks before I even decided to make the trip, and it’s obvious management does not care because of the ratings on this Unilocal page, and everyone complaining about exhausting wait times. So, I decided to contact corporate about this issue.
I won’t be back to this location, and frankly think it’s very sad Target locations are better than the chain stores… In literally everything. I thought this location would be a hit, but it’s definitely a miss!

This is an update: I went to Starbucks again today and got excellent service that was fast and friendly. Brian (Bryan) took my order and was super pleasant and friendly. There were about 4 cars in front of me but the line went fast. I got a drink and 2 breakfast sandwiches and I was only in line for about 10 minutes from the time I pulled in until I left. Great improvement and keep up the awesome work!
This Starbucks has amazing coffee but is super slow. I went through the drive thru on a Thursday morning and it took 25 minutes! Seriously? They really need to speed up their service. It shouldn’t take 25 minutes to get an iced caramel macchiato. I know they recently opened but that’s no excuse. I could have made it to the Starbucks on Route 7, gotten my drink order, and back to this Starbucks by the time they took my order. Speed it up Starbucks because I want to be able to say you’re still my favorite place for coffee!

The majority of the other reviews are correct: service is very slow. It was a pretty busy day, but there were at least 7 employees working.

I ordered a caramel light Frappuccino. When I got to the window, I waited for at least 20 minutes. Finally a girl came to the window and handed me an iced coffee. When I explained to her that a Frappuccino was not an iced coffee, she argued with me. Finally another girl came to the window and said that they gave me the wrong order. After another five minute wait, my beverage was delivered; however, it had whip cream. A light Frappuccino does not come with whipped cream. Again, the girl argued with me. Finally, she stated that she would just take the whipped cream off. After another 3 to 4 minute wait, she comes back with my requested beverage. I am a completely unsatisfied customer for someone who goes to Starbucks at least 5 days a week.

Went to this Starbucks for the first time tonight while meeting up with friends. I’m not a huge Starbucks fan because they can never seem to get my order right, but each location deserves a fair chance. I ordered a salted caramel latte, sugar free, soy milk, no whip. I understand it’s a long order, but the cashier repeated it back to me correctly so I know he understood. When I received my drink, the first thing I noticed was the whipped cream on top. No big deal, I scooped it off into the trash. I took one sip and the whole drink went into the trash can too. There is nothing I hate more than milk, and thanks to this Starbucks I am still trying to get the foul taste of cow breast milk out of my mouth. And to top it off, the drink wasn’t sugar free either. If it was just one mistake it would be understandable, but they made the exact opposite of what I had ordered. I didn’t even bother trying to get them to remake it because I was so disgusted at that point, I threw it away and went to 7 – 11 for coffee that I made my damn self without cow breast milk in it!

This starbucks is pretty hit or miss. If you have a 30 min lunch break and think you have time to grab a coffee, YOU DON’T. Normally, I would a give a business the benefit of the doubt. But this is Starbucks, a corporation who can efficiently train an employee on the entire menu in less than a week. I was a Starbucks barista myself and it’s no rocket science. After being open over a month, they have had more than enough time to figure it out.
I have little hope of any improvement considering that they continue to have a fluzy of customers despite their poorly made drinks and extensive wait times.
The designers of the building are the ones who earned the stars from me. It’s comfortably conditioned with multiple outlets for the studying students. Thank you for the continued commitment to environmentally friendly material.

I have been trying to give them the benefit of the doubt that the store is new and they are in the learning process, but it doesn’t seem to be improving. It literally takes me 15 – 20 minutes to get through the the drive through every single time. Even when there is no line to wait behind. EXTREMELY slow to fulfill orders. I don’t know if it’s bad management, or just poor training, but something needs to improve.
Thankfully the employees are kind. That’s the only reason for two stars. Hopscotch is a much better option for service and for quality.

This is the second standalone Starbucks in Winchester opened in Aug ’15 and it is much larger than the route 7 one which is one offramp North (if you’re hurling down 81 CHOOSE THIS ONE). The building used to be a KFC; they completely renovated it and it’s a got the typical atmosphere and all the jolted liquidity concoctions you demand. There is plenty of various seating options from bar seating to leather club chairs to small and larger tables. It also has a generous patio area with green umbrellas to enjoy the fresh Winchester air.

When I drove by the old KFC and saw that they were opening up a new Starbucks, drive thru even, I got so excited! Now there’s one on each side of town.
Like most drive thru places in Winchester, this Starbucks drive thru is very slow. The customers are peppy and kind.
I am giving FIVE stars because I love Starbucks and I’m giving them a benefit of the doubt for being new and it being their grand opening week.
Those of you that don’t have a registered Starbucks card should definitely do it. You earn free drinks when you purchase a certain number of items and they give you a free birthday drink.