Horrible customer service. The salespersons are plain rude and don’t believe in customer service or being nice. Unfortunately this is the only direct Verizon store in town and so this is the only store you can deal with when it comes to certain Verizon issues or if you have bought something from another Verizon company store. The salespeople fuss when they have to do something other than make a sale. Even when they are making a sale they are quick to try to sell you and really don’t actually care about it much. They are unprofessional in both their approach and their attitude. They hang out like they’re on a break. No surprise there because they are mostly youngsters that would probably not care less about their job or the customers. I avoid this store unless I have to go there. I hope that someone from Verizon will notice this review and get the store to get their act together.
Harold T.
Évaluation du lieu : 1 Martinsburg, WV
Just left this location. Was there a few days ago and was told that there was no extra charge to add a phone to the plan. They flat out lied. Turns out it is $ 20 more a month. Never got a sorry or anything. Do NOT go to this horrible store. I should have never left Sprint. I’ll be looking for another carrier. Verizon is the pits in my opinion.
Andy W.
Évaluation du lieu : 1 Winchester, VA
Just had a terrible experience. Just wanted to add someone to my account and after 48 hours of dealing with the store and the phone people we got absolutely nowhere. Some advise for Verizon could be simplify you plans and systems.
Dave J.
Évaluation du lieu : 3 Grand Junction, CO
Sadly this location customer service is slipping. Lowering my rating to 3 stars, would like to make it 2 ½ stars. Can 2 stars be far away?
Bradical R.
Évaluation du lieu : 3 Winchester, VA
Employees are very helpful and have a great attitude. Most emplyees are very knowledgeable about the equipment.