Walmart Vision Center

overall, terrible and stressful experience.
I have wasted my coverage for this years eye exam at walmart, now I am going to have to go elsewhere to get rechecked out of pocket.
My glasses immediately felt weird, and they forced me to keep them and try them for a week.
(confusion, disorientation, cant tell if the ground is raised or flat)
My real issue is the contact lense fitting. The Dr looked at me like I was insane and I could tell she did not take me serious when I came back and told her the overly praised oasys contacts weren’t working for me, I could see halos around everything and it feels like something is in my eye, and like it is falling out constantly even though it isn’t. (i have been wearing contacts for 10 years with no issue, apparently an archaic brand that she has never heard of, therefore she would not write me a script for those)
These employees will promise a call back multiple times, you won’t hear from them.
The «Manager» was acting like she couldn’t refund me for the 3 boxes I already purchased that are unopened, yet they have nothing that works for me to exchange them for. She convinced me to leave the purchased items there, while i try a second trial. The second trial is no better, I cannot even read the license plate of the car in front of me, and I can see better with my old contacts. They gave me the crappiest glasses cases I have ever seen for 100 $ Frames. The girl said just to «shove them in there and SHOVE it shut» I will never, ever return here for an eye exam. The lense in my glasses is also lose at the point of receiving them. Go to a professional establishment. I truly feel I have wasted money here. The lense quality is not great (i told the dr i am seeing chromatic abberation in my glasses which I am and she asked me «did i find that on the internet“and did not seem to take me seriously at all. The professionalism is nonexistent. Once they have your money, they don’t care if you are happy with your product. Unless you want no more than a machine telling you your «range» of prescription, do not, I repeat DO NOT come here.

Great staff and Dr! Will be back there again for my next exam. Decent prices and help u to find what works with ur budget! (I have no vision insurance)

My review is not about the Doctor that works in this office but the employees and service I have, or should I say have not, received.
The first time I called and was told that they do not have any appointments or walk ins available for that day and asked if I could hold. Then set the phone down. Let me be clear, I could hear the office person talking from the receiver of the telephonic device that she was using to communicate with the general public, but instead of being on hold she put the phone down. And didn’t attempt to come back to the call for 5 minutes. At which point I shared this call with my housemates and hung up.
The second time I walked into their office directly and asked to either have an eye exam or make an appointment. Their office person said their computer system was down and they would be happy to call me when it was back up. I left my number but never heard from them again.
After a month of putting it off I decided to try and get my eyes checked again so I called to try and make another appointment. The person in the front part of the vision center is a retail employee and can not make appointments, so she attempted to transfer me, but instead hung up on me.
This place is like a Labyrinth of Optometry, if by some miracle you can make it through their phone system, computer system, and lack of timely customer response, I’m certain you would be able to have your eyes examined. Though at what quality I’m unsure, if the front staff and technical systems are any indication of what happens in the kitchen I would simply recommend you take your business to Costco or Lenscrafters, both have about the same pricing and have immediate and gracious service.

Well… I had to use my eye insurance by the end of month. long story… so I went to Walmart. It really was just O.K. but a great bargain money wise for me… just a weird way to run an office. Not very good time management on their part which causes patients to be there forever!! I made a appt. a month ago, got there early, and…2 hours later I left and the Doc still hadn’t seen me after the eyes were dialated and actually asked me to stay“another 15 – 20 minutes” NOOOO so this was the eye dr version of fine dining right? The girl in front saw me 1^st to pick out frames (which FYI started at just $ 8.00)…sit for 15 minutes. another girl had me fill out info papers… sit for 15 minutes (while Doc sees someone else) get the poof in eye test and periferal vision test… sit 15 minutes… see doc for tests for new glasses… sit 15 minutes. girl dialates my eyes… sit 15 minutes. left (appt was at 3pm-​left at 5pm).good news .with my insurance was only $ 35 total… and yes I too have Kaiser and they were rushed, rude, and way too expensive. I get a pair of glasses every 18 – 24 months so just need basics, not the Ferrari version! If you have the time I recommend Walmart LOL I had a English as a 2^nd language problem with the girl figuring my bill… she could not understand that co-​pay was what I was to pay and kept adding the co-​pay to the cost for the lenses and telling me“ok, your co-​pay is $ 25 and the balance is $ 22 so the lenses are $ 47. I kept telling her that co-​pay means all I pay… anyway, a guy helped her and it wasn’t too big a deal since I knew my co-​pay

Had an overall great experience here when I went in for an eye exam and new contacts. They were the only optometry office I spoke to that offered to call my insurance to check my coverage. The optometrist I saw was very friendly and knowledgeable. The lady at the front who got me my contacts and processed my payments was THE NICEST PERSON EVER. I’m not exaggerating — she added an entire star (maybe two) to this rating single-​handedly. Unfortunately I didn’t get her name, but in addition to being incredibly friendly she went above and beyond trying to get me as many discounts as possible and also gave me an extra bottle of contact solution. I walked out happy and smiling. There was a minor snag in the beginning with the scheduling of my appointment but they accommodated my appointment time anyway. In short, don’t be deterred because it’s «Walmart.» This is a professional optometry office with friendly people and great prices.

Agreed! Friendly and professional staff, good docs… very reasonable prices, accept VSP (though not in network, some benefits still available), cute style of glasses, spent a good amount of time training me how to insert & remove contacts.

Friendly staff & great doc!