Ntb-National Tire & Battery

This morning I came out to my work van at 7am to find a flat tire, i was bummed out big time. I work in the HVAC industry so missing a day at the end of June would have been unacceptable. I was able to get the tire inflated enough to get from my house to the NTB in Woburn Mass. Thanks to the help of Dana and his amazing staff I was in my van and on the way to my first job with 4 brand new tires in less then an hour!!! Thanks again for a job well done and saving my work day! I will be back for my personal vehicle.

When I received my license plates, I found that I couldn’t remove my old set (due to rusted, stripped screws). I stopped by late on a Sunday and the entire crew quickly got to work and solved the problem. The guys working there couldn’t have been nicer. Awesome service and very convenient. I highly recommend this place.

I had gone to the NTB Waltham store in July for 2 new front tires. Usually I go to the Woburn store but Woburn was out of stock so I went to Waltham. Over Thanksgiving I got a flat and took my car to Woburn. Turned out it was just a leak in my sensor which they tightened and fixed. While I was there Devon pointed out that my front and rear tires do not match and could cause problems. They were close, same make and model but different year with a different tread pattern. I let her know that I had bought the new tires only 5 months ago from NTB and expect that they are the experts and should have known when the put them on.
I ordered new rear tires to fix the problem since I was close to needing new tires anyway. I also sent an email to customer service letting them know what had happened. Within a few days I got a call from Adam the district manager. Who had already researched the issue and said that my new tires that I had ordered were in and that NTB would pick up the cost for the tires and install. He said to call the store manager Dana and schedule a time for my install. When I called Dana he knew who I was and immediately scheduled me with his senior tech. I didn’t have to make a stink or anything NTB just stepped up and did the right thing. I’ll never go anywhere else, Thanks again to Devon, Adam and Dana!!!
John G — Reading, MA

As a consumer I don’t mind paying for anything as long as I feel I received value for what I paid for. And as a human, one of the worst feeling is to buy something then in hindsight learn that you could have gotten the same product or a similar product with hundreds of dollars difference compared to what you paid for.
With that said, I visited this establishment because they were running a sale «buy two tires and get two tires free». I ended up paying over $ 700 dollars for all four tires which tallied $ 175 per tire; the tire brand was Sumitomo. I found the same tires with price ranging from $ 88 per tire (set of four $ 352) to $ 96 per tire (set of four $ 384). If the tires I was sold were premium brands, I would understand the price surge, however Sumitomo is not a top notch brand like Continental, Micheline, Pirelli, Goodyear, BF Goodrich or Yokohama.
To top it off, when I ask the young lady working at the counter to go over the breakdown of the $ 700 expense item, she caught an attitude and became very
condescending to me like I’m a bother to her.
Overall based on my experience, I wouldn’t go to this place again and I wouldn’t recommend this place to anyone else. It’s also no wonder their average Unilocal rating is 2 ½ stars. I can be reached at

Questionable business practices. You may be expecting a certain price when you call ahead, but when you show up in store, be prepared for a shock — they will print out a system-​generated price that lumps in services you never asked for — and the final price could be double what you were quoted. It takes some negotiating to strip things back down to what you actually want.

I am SHOCKED that this place doesn’t have a better rating! I have never thought to bring my car here for an oil change or repair, but went on the suggestion of a family member when I had a nail in my tire.
I arrived on a busy Saturday morning and was greeted by a warn and friendly Dana, who told me he’d be with me in just a moment. He proceeded to finish helping the customer in front of me and then turned his attention to me. I explained that there was a nail in my tire and he came outside with me to assess what was going on. He carefully looked at the location of the nail and explained to me that the nail was too close to the edge of the tire to patch and that I would need a new tire. He then brought me inside and looked up the cost of the new tire. He went over all available offers — warranty, brand, etc. He told me he could get my car in shortly and I opted to have it done right then and there. It took a little longer than I expected but I was not bothered by it, they were VERY busy. Once the car was done Dana came out to explain to me a couple of other things they noticed that they recommended I replace (filters of some kind) and though I didn’t have the funds to take care of everything that day, I will definitely be back to take care of it next week. Great service, work you can trust, and even better — this tire cost me $ 60 less than a tire I got replaced a couple of months ago at a local gas station. A huge thank you to Dana for his help as well as Nathan who assisted me at the end of my visit. I would recommend this NTB to anyone!

Absolute Garbage. Only reason to even pull into this Establishment is if you made a wrong turn and need to use their parking lot to turn around. Otherwise. Don’t let them touch your car.
Find somewhere else. Market Basket across the way could repair cars better.
Trust me.

I had a bad experience at NTB years ago, (tried to talk me into $ 1k worth of work that was going fail any day– 5 yrs later still has not failed). I just so happen I needed an oil change and a new battery over the past 2 weeks and the service was outstanding, both times I was in and out of there in 35 min. Front desk folks are excellent. I was pleasantly surprised. And yes they did give me a list of things I needed on my car but they were all legit.

Thanks for your help Devon! She is an advocate for her customers and has our best intentions in mind. She’s a straight shooter, a knowledgeable and friendly professional. I haven’t had any complaints for the work and online booking is convenient.
Thanks NTB!

Took forever to get my tires replaced. Then 4 days later I had a flat. Absolutely so frustrating. Not worth it.

Great service; 4 new tires + break pad/​rotors all done in about 2 hours without an appointment! I really appreciated Dana answering all my questions and helping explain the differences in tires. Will definitely go again.

Stopped in at NTB woburn today because I ran over something and got a flat. Thinking I was in for the «you need a new tire «or worse all 4 I was pleasantly surprised when Devon, a smart knowledgeable service tech told me that it could just be patched. My $ 300 day nicely turned in a $ 50 day. They even noticed my wind shield wipers were on wrong and fixed and replaced a broken one (all in the $ 50) Not often you walk away from a car repair with money in your pocket and a smile on your face. I recommend if you have a tire issue to go see Devon at NTB Woburn. You will not leave disappointed. She even made me a nice cup of coffee while I waited in the comfy waiting room. In and out in less than a ½ hr. Glad I stopped in!!!’ Wont be my last visit for sure

My wife had a flat tonight, and was able to get to this Woburn location less than an hour before closing. These guys not only took care of it, they stayed late (45 mins after closing). Really appreciate it and my wife was very impressed with them. Thanks for the excellent service!

I have a 2013 Audi RS5. Before I had a S5. (I am a bit paranoid with my cars) I have always brought my cars here for wheel and tire work for. People are are extremely professional and I’ve always had an amazing experience here. Tim was hilarious and great and the manager extremely professional.

Don’t be fooled with a $ 19.88 coupon, waste of time and false advertising. I spoke to sales person and they confirmed coupon over the phone. When I got there the $ 19.88 coupon for tire rotation and oil change jumped to $ 60 because of the oil they wanted to use. False advertising DONT WASTE your valuable time!

This place took 2 HOURS to change my two tires. I missed my niece’s first birthday party because of this, when I came in they said it’d be a 30 – 45 min wait. My car has been posted up and sitting with NO tires for 45 min while other cars have been pulled in and been fixed on after MY car. And it’s ONLY A TIRE CHANGE!!! Grrrr!!! Never again!!!

Simple word of advice… Avoid this place like the plague. I took my vehicle there to be serviced with a simple brake job and alignment. They gave me a fair price but I drive my car about 5 miles down the road and brakes started squeaking.
I brought the vehicle back and was told that it was common. Brakes don’t squeak after having the shoes replaced. Regardless, it was fixed. As I watched the technician perform the alignment that person was throwing tools across the garage as they we working on my vehicle.
Don’t opt out for the cheap route, actually protect your investment and go somewhere else.

This review is specifically for NTB’s Oil Change Service.
For years I have spent $ 30+ dollars for Oil Changes from places like dealerships, and those quicky lube places (and that’s after coupons and other discounts). I’n my opinion has always been an oil change is an oil change there is nothing special about it just part of maintaining your vehicle. Unless you are one of those people who needs to have a million point vehicle inspection (totally useless on most maintained vehicles) NTB is fantastic. For $ 20+Tax you can get an oil change and tire rotation and multi-​point inspection at NTB… it really is a great deal. Not only that but in my experience the employees here go above and beyond. I would like to specifically point out the great service I received by their sales associate Janemarie who provided superb customer service.
Now if you are in a hurry, depending on the time of day NTB may not be for you but if you have the time to wait a little NTB completely worth the savings.

Well so far so good. I’ve been here 20 minutes and my car is just being worked in now.
Felicia at front desk was super nice — too bad the other person Dana seemed like he woke up on the wrong side of the bed.
Would it kill you to smile and not talk down to her?
My car wasn’t a run of the mill ride. It’s a classic car — and Dana seemed irritated that Felicia was having issues entering info.
Other than that the staff was helpful.
Dana might want to remember that a smile and treating other coworkers as equals goes a long way.

How can they still be in business? Rude, arrogant, SOBs! Yes, I’m a girl but I’m not stupid, I can do the basics. The pushy sales person tried to talk me into a new battery and air filter. She wouldn’t stop when I politely said, no thank you. She was rude when I said no thank you, again. When I repeated myself she continued on her rant and became more snippy. No thank you! I can change my own air filter and battery. I don’t need to pay you $ 60+ for an air filter that I can get for $ 15.00. WTF?!?
I went to the NTB in Allston a year ago. They warned me that my brakes were «dangerous to drive on» and tried to get me to do an entire brake job for oodles and oodles of $ Again, I said no thank you and took it to my regular mechanic for his opinion. He laughed and said I had a good year or more on them.
Bottom line, just don’t trust them! Get a second opinion before you let them take all your money…