Wendy’s

The customer service at this Wendy’s is so horrible that I had to ask three times simply for my receipt as he ignored me and shut the window on me. Then I had to beep to get his attention again to ask for condiments that I had already asked for and got the biggest attitude that I will never go back there again

I wonder if the front counter cashier was trained to not look at customers given the risk that acknowledging our existence might lead to expectations of politeness. Nothing big just a polite assurance that they’ll be right with us… but I guess that would just be expecting a lie because they aren’t about to get to us at all… they are about to make us wait to the point of regret because the back half of the business is completely screwed up and isn’t putting out food.
I like Wendys food every quarter or so. And I haven’t eaten all day so I was pretty much ready to eat anything especially a juicy hamburger. But I did just walk out after not being able to get any service/​food. Staying longer seemed pointless because if you can’t get food at a fast food restaurant there’s always another where you can get service.
I was about to drive away when I thought about the drive-​through. Im hungry but how impatient could I possibly feel if I was at least sitting in my warm car seat and listening to the radio? Well I got my answer quickly — I got in line only to see the line never move in 10 minutes. Strike two is an out in fast food. Fortunately I hadn’t been blocked in by anyone else because I was at the very end of the line hanging at the end of the parking lot. So I back my way out and drove back the two or three miles I went out of my way. I can and will patronize a closer establishment that actually does care about my business.
Again I like Wendys food but this place always sucks on service both at the front counter and what’s going on behind the counter there’s no sense of customer importance or urgency and getting people their food on time. That was my last attempted visit to the Montvale Ave Woburn MA Wendys. Sorry Dave Thomas — if you were hungry you would have left it and posted a negative review too.

I pass by this Wendy almost every other week. In my way from Lahey hospital to go home.
Customers service is excellent, food is fresh.
The place is very clean.
I do recommend that if you in the area to go in and enjoy a fresh meal.

First let me say that by looking at the outside of the building, which is new and updated and modern, you would think that there would be an improvement and an updated menu, however, this is not the case. The food is the same, the drive-​through is the same, and there is no improvement in taste with the food. There is also no improvement with the service, which is horrible! I love Wendy’s and I pretty much like most of their food which is why I gave this three stars but my recent visit there, which was my first visit since it reopened, was not very pleasant. I went through the drive-​through and I ordered my usual crispy chicken sandwich with no lettuce but add tomato and a four piece chicken nugget with the cheddar cheese dipping sauce. Not an expensive meal at all, which is how I like it, but I guess you get what you pay for. I was the only one at the drive-​through and it took the cranky woman about 45 seconds to a minute just to say «I’ll be right with you» and then she proceeded to take my order. She never gave me a total after I ordered and she told me «second window». I don’t know if she was having a bad day but she definitely should not take this attitude out with paying customers. When I got to the window, keep in mind I’m still the only one in the drive-​through line, it took about three minutes for someone to come up to the window and acknowledge me even though there was a gentleman doing some Frosty’s right by the window and he could’ve easily nodded or said hello or something since the window was wide open. When the cranky woman came to my window with the food she took my credit card from my hands, still without telling me the price, and handed me my food and then my credit card with the receipt. She didn’t say thank you, she didn’t say hello when she came to the window for the first time, she didn’t take the time to even say «have a good day» or anything. So overall my experience was not that great. I gave it three stars because I do like Wendy’s and some of the dollar menu items are good and filling so it can be a cheap meal if you want it to be, but just because I’m only spending three dollars, doesn’t mean you should be cranky, rude, and just plain dull.

I am making an exception to review this Wendy’s as you know what to expect of a fast food restaurant experience. But this was that bad, it should be a zero star.
Two complaints, time and quality. I do not eat at Wendy’s often (1 – 2 times per year) but know what to expect. First the time it took to even order say nothing about getting the food was ridiculous. I waited in the drive through lane for ten minutes with no movement. I backed out and went inside to order. This is where the chaos hit me. There was one person out front taking and filling orders, one person working the grill and three people milling around unsure of what they were supposed to be doing. It took me an additional 5 minutes to order and I was first in line.
The food took a while to come out and I derived entertainment out of the haphazard kitchen staff. The one person working the grill was the only one performing their job. Four different people were using the frier, packing food, and watching in disbelief as customers piled up with no thought in their head of how to help the situation. It was painful to watch.
Second, the quality. For me it is pretty hard to mess up a fast food burger. The patty, bun, and condiments all fit the same form factor and, although antiseptic tasting, all you have to do is stack them in the right order. My patty was burnt, the lettuce was inedible, and the way is was put together looked nothing like a regular burger. The fries were overlooked and cold by the time the burgers made it into the bag. I don’t usually take the time to complain about fast food as you get what you pay for but this set a new low for me as a dining experience.
Wendy’s if you are listening, please shut this location down, it is giving you a poor brand experience. After reading prior reviews it also appears you have no intention in addressing anyone’s concerns.

Why does the Woburn Wendy’s have so many bad reviews?
I have never been here, before today, so I don’t know the timeline, but the restaurant looks BRAND NEW and is one of the nicer, more-​modern Wendy’s locations I’ve seen. The drive thru is hidden and may fool some people. It is in the back corner of the parking lot, by the Washington Street entrance.
Today, Brian at the 1^st drive thru window was very friendly and helpful. The people at the 2^nd window were also helpful, yet seemed a bit distraught and confused.
Overall, fine visit and the cheeseburgers were good as usual. Thanks, Woburn Wendy’s. I’ll be coming back if I visit Woburn soon (which would be rare, yet could happen…)

If I could give this place 0 stars, I would. I visited night/​late night. Incompetent staff who are not courteous and could not care less with getting an order right. I stressed NO MAYONNAISE and was told the particular burger I ordered doesn’t come with it anyway. Guess what happened? Yup. They put mayonnaise on it. Possibly THE WORST WENDY’S EVER. They revamped the place recently, but the drive thru menu is way up by the restaurant and blocked by an electrical box so when people are stuck in the queue they cannot see the menu until last minute. I will never go back there. I would rather starve. Management/​Franchise Owner should be ashamed for such sloppy, care free service provided by the staff.

Food qu As little is pretty good nothing sloppy. The service though is extremely slow. One was to think they were they were taking the meet off the animals still.

*This review has NOTHING to do with the food at this location, though I am a regular Wendys customer. Apparently, the Manager at this location does NOT check the parking lot as it has segments of BLACK ICE .I was going to place an order in the drive thru, but my car landed on a patch of black ice near the entrance of the drive thru & slammed HARD causing me to get a $ 60.00 wheel alignment!!! I mentioned this to the manager & he gave me a hard time about it!!! After mentioning this, an employee took some salt & spread it out on the parking lot… major possible potential lawsuits if people fell & hurt themselves! :(.beware of this location if you encounter this location in the winter time during freezing temperatures.

Tried this location two times. Both were bad experiences. Very slow, rude and confused service, order mistakes, cold food, and unwiped tables.

I went to the Woburn, MA location on Montvale Ave on 7÷6÷13 at 10:30 PM and ordered two chicken filet sandwiches. I took them home and had them for a late dinner. Half way through the second sandwich, I noticed a taste that was very peculiar. It tasted like they put pickles in the sandwich. I checked and found no pickles. I decided not to have any more and threw it away. I woke up at 5AM with severe stomach cramps, followed by vomiting. I happened to tell a friend about my experience and he told me that he went to the same location two days later (Sunday, 6PM) and had the same experience. He had a Bacon cheeseburger. He ended up in the hospital with acute food poisoning and had to have his stomach pumped.
This place should be closed down, as far as I’m concerned. Very dangerous.
I have also learned that a woman died from eating food she ordered from the Wellesley, MA location on Rte. 9.
The staff hardly speaks English and have no clue how to do the right thing.
My advice: When you approach a Wendy’s, RUN.

this. chain restaurant is staffed by decent folks. They generally get the order correct, are polite and professional. The food is corporate standard…

Service was incredibly slow.
Our order was messed up (missed one drink).
The manager of the restaurant had never heard of «club soda», «seltzer» or «plain soda water». My mother-​in-​law tried ordering a plain club soda and the manager kept asking her what kind of soda she wanted. This wasn’t some doofus high school kid who hadn’t taken five seconds to learn what the little button on the side of the soda dispenser was for; this was the manager.
The final straw was that there was no soap in the men’s room. I reported this to the manager before we ordered, but 35 minutes later, it still hadn’t been refilled.

Since this Wendy’s opened, it has always been one of the worst. The food is just gross, the fries are undercooked 100% of the time. The Wendy’s in Burlington is much better and worth the drive. There’s also one in Peabody on Rt one that’s good. This Wendy’s is so bad, it’s basically spoiled me on Wendy’s and I hardly get it any more. Which is probably a good thing, I mean even when it fastest great, it’s still horrible for you.
But this is the worst one around, don’t go here.

Without a doubt, this is the worst Wendy’s drive-​through in MA. I am a self-​admitted Wendy’s devotee but I just will not go here again. Super-​rude staff… awful food… terrible fries…
It might be worth it to drive all the way to Waltham to satisfy my Wendy’s cravings.

I still like McDonald’s better.

They always mess up the orders. And the management staff is rude. I like Wendy’s just not the Woburn MA location.

This location always finds a way to screw up my Wendy’s experience. I come here for a quick bite to eat. You would think my visit would be simple, quick and delicious.
NOT.
They forgot most of the items in my bag? Like how do you do that when you stare at a screen that has the items listed?
So I get home and realized they forgot to put some of my food in the bag. I call them and ask them to refund my credit card. «We cannot refund you over the phone, you have to come in» WHAT THE HELL IS THE POINT, should just go pick up my food instead AND get a refund. I get to the door, and the manager abrubtly states «Sorry, the inside is closed» I’M HERE FOR MY REFUND… He just refunded the one item, not the meal which I thought was awful customer service, but it wasn’t worth my time arguing wit hthe 19 year old so called manager…
Yes, he made me stand outside of the door, while he got my food and refund. RIDICULOUS? YES.
NEVER AGAIN… after this has happened to my mom and dad as well.

This is the Wendy’s I always go to. They are definitely pretty good, but often their sandwiches aren’t made so well. Typically, if you get something like a Jr. Bacon Cheeseburger, the lettuce and tomato will be hanging out. Sometimes they mess up putting pickles on things that aren’t supposed to come with pickles, and so on. Overall though, their service is very good. They almost NEVER mess up my order and I go here almost every Sunday on my work break. I recommend their spicy chicken go wrap. They use a larger piece of chicken than many of the other Wendy’s locations in the area. Their management is very good, and they are quite attentive. I bet there’s a better Wendy’s within an hour or so for FOOD quality, but this one has exceptional service, and I am a fast food connoisseur.

With Wendy’s, you can’t go wrong.
For some inexplicable reason, we were jonesin’ for burgers, and went here through the drive-​thru. Remember when this was a Friendly’s?
Service was fast — and we ate when we got home. Stuff is just what you get at all other Wendy’s! The burger was nice and fresh and satisfying — their fries sucked. We voted them «worst fast-​food fries» but otherwise a nice meal. We don’t do this often cause this crap will kill ya!