Woodbridge Gold & Pawn

I WAS a semi regular customer of this store until I have just gotten fed up the other day. Actually, to tell ya’ll the truth my frustration is really my fault! HOWEVER, my experience with this store should be told since I won’t be giving them any return business based on said experience. I started out as buying customer, I like a good deal and don’t mind purchasing prepared equipment when I can save the retail premiums. I bought several smaller electronics from them, perhaps not at the level of savings I may have expected but I didn’t feel like negotiating… A Bose Bluetooth for 100.00, a box thing that connects my tv to the Internet (I forgot what this is called and quite honestly I have never even used the thing, just out it in the closet until I decide to step into this century). One of my bigger purchases was a MacBook laptop. I went in looking for a tablet but the salesman, Tage (sp) had a nice personality and talked into buying something bigger (and more expensive) than what I really wanted. This guy has got skills! Anyway, I paid between 400 – 500, I can’t remember the actual amount cause my receipt was discarded (not by me, the that part will come to light towards the end of this review). Anyway, after my being a purchaser over the last couple years, there came a time when the roles of pawn shop business flipped for me. My dog, my best buddy was diagnosed with a terminal cancer and I was maxing out my credit cards to try and save him. With maxed out CCs and bills still coming in, I had no choice but liquidate the «toys» that I purchased from this same store. Well I took my MacBook in the original box that I had just paid all this money for a few months before into the shop expecting to take out a loan on it as I figured if I sold it back they wouldn’t give me near what u paid for it. But I thought a loan would get me more.(I didn’t understand the rules of pawnshop etiquette) imagine my surprise that I would find them offering me a loan of a lil more than 200.00 with an outrageous interest rate. Well, my buddy was sick and I wanted him more than the electronics, so I pawned my camera and the macbook. Well I made some renewal payments and then the final vet bill came in, stamped «DUE NOW»… I called KAT, the owner to explain my situation and she told me about her yorkie and going through something similar. She told me that she would make sure I didn’t loose my things and that she would work with me. I came in and renewed the loan as planned and then we were back on track… Well, as one might imagine, bills stacked up through my ordeal and I found myself on the rocky ground of «robbing Peter to pay Paul». I knew this was only a temporary situation as I work and make a decent living (remember I was a cash paying customer prior to my needing to use their loan services). But I took solace in knowing that KAT had my back and I knew she had put a note on my account that noone was to forfeit my stuff without her consent. WELL, I got behind a couple months while getting all the bills caught up and when I called in to speak with KAT to let her know I was coming in to pay off the loans and get my stuff, I was met with the usual «screening of Kat’s calls» and the excuse that she wasn’t there. But in a strange twist, it was Tage (the salesman) who actually answered the phone. I told him that I just wanted to tell KAT I was coming in to clear the loans and could he confirm the amounts I needed to pay to clear them. He puts me on hold and told me that he would have KAT call me back, I sensed a problem in his voice, I asked was there an issue and he explained my stuff had been forfeited already. Well, I was deeply concerned, not just because KAT told me she would make sure my stuff wasn’t forfeited without her knowledge, but the security of my personal information that was on my laptop. You see, when I bought the laptop from them, it still had all the poor guys music, pics, personal information on it from when he lost it in pawn. THEY NEVER WIPED THE COMPUTER CLEAN before selling it to me… Well, realizing what I had bought I called the guy on the phone and told him that I had bought his laptop and I was sorry he lost it and offered it back to him if he wanted to reimburse me what I paid for it… He thanked me for my offer but he couldn’t meet the dollar amount I paid so he just asked me to delete all of his stuff off of it. So I took it to the apple store and asked one of their techies to honor his request…
Well, now it looks like turn around has come back to me… Is my personal information floating around out there. I AM TOTALLY FREAKED OUT at the thought of it… Do you think Kat’s staff really care about my fears? I think not. They just care about making the next buck off of someone else’s misfortune.
To top it all off, KAT hasn’t called to this date to tell me how her own word could broken by her staff… Her manager, (Eric?) is an arrogant dirtbag too…
Terrible buisness!

I had a great experience using them today! I wish I had got the young mans name that helped me but anyway I was treated with respect and given different options which was great! I will definately be a repeat customer

Best Commercial ever. Woodbridge Gold and Pawn baby!