Woodbridge Town Library

For a town of its size, the collection and facilities of the public library in Woodbridge are decent. However, it clearly trails other local libraries in certain areas.
Most prominently, other libraries get new books and DVDs out into circulation MUCH faster than Woodbridge. Other libraries seem to get stuff out on street date (the day it would go on sale at retail) — at Woodbridge, it almost always takes a week or two of sitting in «Tech Services» before anything goes out.
When I brought this to the attention of the previous Director, she merely gave me a list of flimsy excuses. It was pretty sad, as the fact remains every other library is serving their users more efficiently.
The underlying problem is that though the librarians here are fairly pleasant, there’s virtually no turnover, and therefore nothing encouraging anyone to work smarter, harder, faster, etc. In addition to everything working slowly, I’ve noted that the librarians rarely collect late fees, especially from the older patrons — they usually say something like «you have a late fee of x, but don’t worry about it if you don’t have it today». What’s the possible justification for not collecting late fees?
To make it worse, I’ve on several occasions seen librarians inform a patron that they have an overdue item, and the patron say «oh, I returned that». And the librarian accepts this claim at face value, and tells the patron not to worry! I witnessed this just the other day. This encourages awful behavior and punishes the rest of us who go to pains to respect the library’s collection, return items on time, pay late fees, etc.