Dream Day Bridal

I had an appointment scheduled here for more than a month since I won a free bridal veil at a wedding show. When I arrived at my scheduled time I was rudely told that I did not have an appointment. I even had the appointment card I was given at the bridal show. I understand that mistakes happen, but there was no reason to be rude about it. I got the message that I was not worth the clerks time, (this was not actually said) which was not the message I like to get before spending a lot of money. The store was empty, so how they are still open with an attitude like that is a wonder. I wouldn’t recommend going here, there are other places where you will have a much better experience.

Absolutely the worst customer service. I made an appointment about a week ahead of time as I was traveling from far out of town to find a bridesmaid dress with one of my attendants. We were not greeted upon entering, when I spoke up stating I had an appointment, the woman behind the desk pointed to where the bridesmaids dresses were. My party picked out our own dresses and carried them to the dressing room ourselves. My bridesmaid had to attempt to maneuver her way into these dresses alone, I had to do any and all of her zipping and clipping. We spent about 10 minutes trying on dresses, not once did someone check on us or ask us if we needed help. We were so disappointed in the service that even if we had found a dress, we wouldn’t have purchased it from them. According to the sticker on their door, I wouldn’t have been seen without an appointment, yet with an appointment, our party was not once attended to. If you are looking for any sort of decent experience in planning your wedding, do not come to Dream Day Bridal.

I couldn’t have had any better way to purchase a dress! I already came in with a dress in mind which their store was one of the few that carried it in store. Ms Lori and Christina made my gown purchase easy and efficient! I picked up my dress today, had my dress ready to go for me to try on and I felt amazing in it! Thank you so much for all your help and making this experience so great for me!

Awful customer service! Rude employees. I set up an appointment online and the email I got back said they would confirm the appointment within one business day. That didn’t happen. When I called to followup, they put me on hold and another lady got on the phone and said my appointment went to her junk box folder, then with no apologies or anything said «oh I see you’re looking for a dress under $ 1,000. That’s gonna be a problem». Very demeaning attitude as if me looking for a simple dress wanting to schedule a basic appointment was not good enough for them. Don’t waste your time here

Second stop trying on wedding dresses and the older lady (one of the owners my mom had spoken to previously) helped me pull some dresses. Store seemed very disheveled and dressing rooms very small with little seating. Lady didn’t help me into any dresses. Just stood there as if I was to know what to do, my mom helped me and needed more help fastening a dress that was too small on me. When the lady came in to ‘help’ she stated rudely, ‘well it’s just not going to zip.’ Something every bride loves to hear. Then proceeded to tell me I was broad. I was already peeved at her lack of help & professionalism (as we’d just come from another shop who had excellent customer service/​help) then she tells me that I’m broad?! Really? I said to her and my mom and friends who’d come to have a fun experience, ‘I am done!’ And we left. So disappointing! Do not go here. They don’t deserve your business! Awful customer service this woman has no clue how to help a bride find a wedding dress.

Horrible customer service, just plain rude and I shall say a bit snobbish. I came here with my mom to look at a potential Mother of the Bride dress. She was able to find the one she was looking for a this place but it was in a size much to large.
When we arrived, the older lady behind the counter didn’t even bother to get up and greet us. She barely acknowledged us. When my mom showed me the dress I thought it was great and wanted to see her try it on. I asked the sales clerk if the store had any other dress with similar styles (off shoulder and ¾ length sleeves) and she just said no. Didn’t try to show us anything that may have been similar or could be altered to match.
I had to help my mom in and out of the dress and the sales lady only came to the back after I asked for help clipping the dress. It was way to big. She put three clips on and walked away. My mom really liked the dress but the sales lady told her that since it was so big it would cost the same amount to alter it as it would to buy it.
I asked if she could just order a smaller size, and she replied that the dress was old so it was discontinued and she couldn’t get it. But her tone of voice is what got me. She said old and discontinued like it was a bad taste in her mouth and we were trying on a «sale» dress as if we weren’t good enough.
A younger sales clerk (blonde girl) came out and asked us how we were doing and I asked her if there were any other similar styles and she said yes… interesting since the first lady said no. The younger sales clerk went to go get the dress (which was on a mannequin!) for my mom to try on, she helped clip her in and explain the dress. But it wasn’t the dress my mom really wanted.
The younger sales clerk explained that they would be getting a new shipment of MOB dresses in in June and we might want to try back then.
If it wasn’t for the younger sales clerk, I would want to give this store a 0. The older sales clerk lady was rude, snobbish, and just seemed put off on trying to help us. No one treats my mother like that. I was offended.
Will never go back or recommend this store to anyone ever. The customer service here ruined the shopping experience for my mom and I.

I came to this store looking for a head piece and/​or veil for my daughters first communion. I walked in and I was acknowledge, then preceded to ask my question. They lady behind the counter was unfriendly and said «no we don’t have any tiaras or veils for first communion anymore» I proceeded with a second question «do you have shorter bride veils» she said «no, they are all long and too expensive» who is she to know my budget and what expensive is to ME?! And clearly they had shorter veils since her mannequin, clearly was molding one! I hate salespeople that are rude to customers.