Paragon Honda Service Center

This place is a joke tried «recommending» $ 400 worth of stuff for my car when all I came in for was an inspection. Mind you my car has 6k miles on it and drives perfectly. They tried getting me for a wheel alignment said it should be done yearly ?? Umm no reason for a yearly alignment when you hardly drive the vehicle but thanks. Also a new cabin filter for $ 129 bucks it’s a filter for my AC and heat umm no thanks i have AC and heat just fine. And I shut the rest down I wasn’t about to hear anything else that you want to «recommend» just slap a sticker on my car and let me be on my way. Three hours later I am told to go outside to get my car and the car in front of mine in their jammed pack parking lot they lose the keys and I waited another half hour to figure it out. I will never be going back here again they’re just trying to scam and rob people …

Nothing but crooks and lairs. Stay away.
They had a special promotion for a free diagnosis. I told them exactly what was wrong with the car. Just a cable out of place. They called my back and said they needed 4 More hours of diagnostic work which I would be charged for. When I refused to pay and told them that they were being crooks and dishonest, they called me back In 30 minutes to say my car was ready.
When my sister took her car there they charged her for a transmission oil change which she wasn’t even due for. She called the corporate office and they refunded her money. They need to close this place down.

I usually have a horrible experience when I come here but tonight I had an AMAZiNG experience! Due to this 2016 Jonas Blizzard, I’ve been having a ton of issues with my car. I called the Honda Service Center at 6pm freaking out because there was some metal piece hanging under my car and scraping the street as I drove. The wonderful young lady (I wish I knew her name) on the phone told me to drop my car off by 8:30pm and they would work on it the next morning. Ofcorse I began to panic because I need my car for work. So I drove my car to Honda Service Center and this amazing young man (I asked him for his name, I’m not sure I heard correctly but I believe he said Hairo) took a look at my car and said he can fix it for me really quickly. I was so happy and thankful for this young man! I hope I got his name correctly. He was dark skin, tall, slender and dominican (I can tell by his accent) I just want to thank him so much for saving me a whole lot of stress! And to his co worker who also fixed my car for me! There needs to be more amazing men in this world like these two gentlemen! Thank you so much!!! Amazing customer service!

Please note that when you buy/​lease a Honda and it comes with a 24 month long free oil changes … But you should also know that it takes 3 hours to get it done. I had a 11am appointment and left the shop at 2pm. The same exact service at any gas station would take you not more than 30 minutes. Who can wait 3 hours for a oil change!!! I work 50 hours a week and have only 2 days off. I wish i could spend this time with my family not with other 30 – 40 people in a waiting room. If at least they would tell you on the phone so you can make arrangements to leave the car there and to pick it up when is ready. This place has no costumer service awareness. This is the last Honda i lease, just for this reason.

Several months ago, I had a poor experience at Paragon Honda’s showroom and ended up purchasing my car from a competitor. But for my car’s first service, I decided to give Paragon’s service center a chance. I needed an oil change and tire rotation. I also needed some warranty work done. My car is a 2015 CR-​V which Honda acknowledged had a vibration issue. A fix was available, so I wanted to get that done along with the oil change and tire rotation. I brought my car in and was told by a service advisor that I needed to go back to the dealership where I purchased the vehicle.
So I left. Based on comments from online forums, I knew he was being dishonest with me. He just didn’t want to do warranty work because he can’t charge me for them. These folks really should know that it’s impossible to hide anything with all the information being shared online these days.
Paragon will never get any business from me.

Great service. Thank you for finding my issue and resolving so quickly! I was a long way from home and was very pleased to have my car repaired in a very short time!

Bad service oil change took 3 hours!!!
Many complaints customers wait long long time
Some of them sleep in the waiting area.

Don’t take your car here! Terrible service, actually what it is, is lack of service.
I took my car in last Friday after waking up to the driver side window being smashed. It didn’t look like my car was broken into, just that the window was completely gone. Spoke with a «service advisor,» who also took a look at my car and said that it seemed that just the window needed to be replaced. Said that it would be $ 487 to replace/​repair it, that it would be done and ready for pickup tomorrow (Saturday). Also, my car needed to have the airbag replaced due to a recall and would be free of charge.
Saturday morning I get a call saying that the window needed to be ordered from the West Coast and therefore, would not get there until Wednesday and that it would be done and ready for pick up Wednesday.
Wednesday comes and I call early in the morning just to check to see what time my car would be ready. After being put on hold, whoever I was speaking with said that he couldn’t get in contact with my «service advisor» and would leave a message to call me back some time today. I didn’t hear anything all day so by 4:45 pm I called again. Put on hold once again and told that my service advisor was not in today, but said that he could check on the status of my car for me. Put on hold for another 20 mins. When he returned he informed me that my car was ready for pick up. After work, I walk there, let them know that I had called and was told my car was ready. I waited for about 45 mins while workers half-​heartedly searched for my paperwork/​ignored me.
Finally when they had an update with my car, I sat down with another service advisor who told me that my the part had arrived, but had not been installed. Also, that the airbags had not been replaced. At this point I became upset. I explained to him everything I was told up until that point. Not once did he apologize, but assured me that everything would be done the very next morning as he would expedite the process so that my car would be ready by lunchtime Thursday.
Now it’s Thursday. I wait until about 2 pm to call to make sure my car is ready. I call and once again they cannot get a hold of my original service advisor, but they can check for. They inform that nothing has been done on the car, but they can TRY and get it done today. Dafuq? Like what have they been doing?!? Now I’m fed up. I tell them that I’m coming to pick up my car and take it somewhere else.
Once again I walk to the service center and guess who is the 1^st person I see when I walk in? My original service advisor. I tell him that I’m here to pick up my car and take it somewhere else. He had the nerve to ask, that since they have the part, would I want to purchase the window and take it elsewhere to have it fixed. Nope. They’re not getting any of my money.
It is now Christmas Eve as I sit here typing this and my car is on the street with a plastic bag for a window because it is almost impossible to find someone that will agree to do this the day before a major holiday and because Paragon Honda is a hot mess. My only hope is that my Christmas present from the world is not a stolen car when I was up tomorrow morning.
P. S. I should’ve read the Unilocal reviews before taking my car there. Also, I should’ve noted the red flags that I witnessed while I waited for absolutely nothing. This is obviously not an isolated issue, as I observed issues with at least 3 – 4 other customers during this whole fiasco.
This place sucks!

I wish I could rate this place negative stars. I am absolutely disgusted by the experience and treatment I received while here. I hope one day Honda listens to the consumer and does a complete overhaul of the staff and restructures this place. As a dealership and service center that represents honda, its is revolting and completely unacceptable.
I wont even bother to describe my situation because every negative review you read on this service center is true. Dont take your car here for ANYTHING not even an oil change (which can last 4hrs and are about $ 40 for the smallest engine).
The customer service is terrible.
The service agents are not knowledgeable and speak with such demeanor that you can almost the see glow in their eyes as they push for unnecessary services, or maintenance that isn’t required or needed by your vehicle.
If you care about your car please do yourself and the community a favor, and never use them.

Garbage. Horrible service. Because of their horrible service I’m never going to buy another Honda from Paragon.

The reviews about this place is true! The worst place to take your vehicle. First, The Hispanic ladies on the counter were rude and careless about their job. Worst customer service ever, they should be fired. They made me wait half an hour on the line, and said a mechanic will come and help me. Later I found out from the manger that they made me wait for no reason and give me wrong information. Second, I had to wait for 3.5 hours for a basic oil change. Third, my car is new and they made up a big lie and said I need to pay $ 400 because there were many problems with my car. I said no, I’ll take the oil change. After I left the place, I took my car to a veteran mechanic and found out there was nothing wrong with my car and paragon services was trying to rob my money! Do not take your car there! Go somewhere else.

It breaks my heart to be writing this. I love my Honda and I had a great experience buying it. This is strictly about the service center. I went in with my 9000 mile CRV yesterday to get an oil change at their Happy Hour Oil Change «Express Service». It was supposed to be $ 20 and what was promised in their ad was oil change, oil filter change, tire rotation, and 21 point inspection. Simple enough.
When I got there they told me that the tire rotation was going to be an extra $ 40 because that’s not covered. I was not happy but I figured I needed the rotation anyway so I agreed to pay it. Then he told me it would be about an hour and a half. Not very «express»
After sitting there for an hour the «auto advisor» comes out and says he wants to speak to me about some issues with my vehicle. I was concerned. He tells me that when they took out the air filter it was caked with pollen, probably because of the tough spring/​summer we had. Reasonable. He advised that I have them change it. He said that I also should have their rear differential service to have the axle fluid changed right about now to keep the warranty in tact. He says the cost for both will be about $ 400. Not reasonable. I told him that I would come back another day to have it done. He urged me to get at least one thing taken care of (which is odd since he didn’t’ care which one) but I stood firm — and I’m glad I did.
I went home and checked out how much it would cost to replace the air filter, which you can easily do yourself. Official Honda air filters cost $ 18 and generic ones are as low as $ 5. Now if that’s what they were planning on charging me that must be some magical axle fluid.
I then went onto the CRV owners forums and found out that that differential service doesn’t need to be done until 15K miles at the earliest and should cost at most about $ 80 but you can do it yourself for about $ 30. This made me very angry.
I also noticed my car sitting in the ready area for the last hour of my stay and was untouched until I went back to the «advisor» a second time to see what was going on. It appears it was ready and waiting for me for some time but they were just keeping me there in an effort to upsell me. A total waste of my time.
If this is the level of ethics that I can expect out of Paragon Honda’s Service department what are the ethics of the sales office? I will not be headed back to Paragon for service unless there’s a recall moving forward and I doubt if I will be buying my next Honda through Paragon Sales. Even though the sister office did nothing wrong I am not OK with the organization condoning this kind of behavior.

Team Unilocal!Beware of this place. They are too busy for their own good. This place was renovated around 2012 and while it’s decent on the inside they have a lot of people coming through and the service has suffered a lot.
First situation, I came in for an oil change where I made an appointment. They said 45 mins it was 3 hours. I had to let the Service Manager know. He said he was sorry. Ok, i’ll give them another shot.
Second situation, i came in to get it serviced, I’m not sure what time they opened, maybe 8a, but I arrived at 7:35a to already have a line of 6 cars ahead of me. I was to wait, until someone else cut in front of me while I was waiting! What? Are we in midtown during rush our that you saw 6 inches of space that you felt you needed to cut in??? Of course, this is not Paragon’s fault, but clearly folks know that they wait is horrible and do what it takes to get their car in there. I waited till 8a and I moved 3 car lengths, unacceptable. I had to leave. I told the Service Manager and he said he seemed to care, but he made it seem like he was aware of things like this.
Third situation, when I was shopping for a car it was all sales. If I wasn’t ready to show them the money, they were already looking past my shoulder to see who was. That’s why I refused to buy something from them. I did have a good experience from Hillside, but you gotta be ready and know what you want and know what you want to pay. They will take any ad from the TV or website and make it work for them not you. Buyer beware.
It’s too bad they are so busy and don’t warn us, somehow, if this is really a continued chronic problem. It’s too bad that they couldn’t have the foresight to plan ahead and make it easier for their customers to get in and out when promised when they made the renovation a few years ago.
Try another place and let me know, because I’ll do the same. For all I know all dealerships could be like this when it comes to service and it’s the pain and suffering we do for living in NYC.

This service center is the biggest joke of a place I’ve come across so far when it comes to standard car maintenance and repair. My instincts, rather the awful previous Unilocal reviews should make you think twice about coming here.
Had a brake problem with my car recently where there was grinding coming from one of the rear tires. After Google research, I was able to narrow down the problem to some certain brake components (assuming everything else was okay). It’s a rarity for mechanic places to be open Sundays so I came early arriving at 8:40 AM, before they opened at 9:00 AM. There was about a dozen cars already lined up on the street waiting to enter, so arrive early if you want to be first! The line moved decently quick as they got the cars rolling into the service center before 9. After guys outside take down your car info, you go inside to the office to talk to the service adviser about the reason for your visit.
After that you file into a waiting room with everyone else and play the endless waiting game. About 1.5 hours later my car was done being inspected and I was brought back to the service adviser to discuss what was to be done. I WAS FLOORED when I was given my quote to fix the brakes. $ 1700!!! Here’s the breakdown given to me:
–$ 585 to change the rotor/​pads per each axle, front and rear — my main issue was the rear but was considering the front too if price was appropriate
–$ 170 to change 1 rear caliper because it was frozen” — ok that may be needed since the grinding noise was coming from one side
–$ 170 to flush the brake fluid «because it was dirty» — Spoke to a friend afterwards also who is a service adviser for another dealership and he said it was unnecessary for my 2007 Accord with only 61k miles.
The service guy I dealt with really didn’t seem to give a s*** or really seem to know what he was talking about. Good job playing on your phone while on the job as well, really professional, as I consulted on the phone about the obscene quote. Pissed off already, I rejected all the services and left (after waiting another 1.5 hours for my car to be put back together). Had another independent mechanic evaluate my car the next day, who deemed there was still enough brake in the front axle, and that the one rear caliper did not need to be replaced (thought the brake pad was just sticking which created the grinding). Only the rear axle rotor/​pads needed to be done. His quote for that = only $ 235 including labor.
**Point is do your research regarding parts cost and appropriate repair costs online first. I’m all for quality when it comes to things being done right for my car, but how do you justify your quotes with the most obnoxious jacked up labor costs, after you’ve accounted for the part’s cost. This place is the biggest service scam I’ve ever come across.**
Oh and by the way, they don’t seem to honor appointments and throw you into the same several hour long waiting pool with the rest of the customers. Great. You want to come here for an oil change and wait 3 – 4 hours? Go right ahead.

I have been bringing my Honda Crv to Paragon Honda Service for the past 2 years every time I need an oil change or need my vehicle to get checked out for any reason. In my experience, I have dealt with Teddy which has always been very helpful and a wealth of knowledge of what has to be done with the vehicle. I had an issue with my ac not working and at that point I was referred to the manager, Mr. Anthony, who was great! He knew the issue I was having and did everything possible for me and my family to be satisfied with the service from Honda. I definitely left very satisfied and happy with the service and attention they provided. I don’t think any other service station would have done as much as they did for me and my family.
I would highly recommend Paragon Honda Service.

****DO NOT COME HERE***
I made an appt to get my car checked out after I hit some debris on the highway and I figured I needed a wheel alignment.
–When I arrived there was a line of cars spilling into the street just waiting to pull into the parking lot and talk to someone (I had a 6pm appt, it was 6pm).
–I had 3 different people come over to my car within 5 minuets to ask me why I was there, and they all just came over and went «oil change?» (mind you my car has 6.5K miles and I just had an oil change 2 weeks prior). I was there to have a mechanic look at my car, which I specified when I made my «appointment».
–When I explained why I was there, each person looked at me with dumbfounded confusion, as if no one has ever come in with an actual problem with their car before. I guess «bumpy on the highway after hitting rough road» and «not a smooth ride» are terms these people don’t hear often
–Finally I reluctantly go inside to speak to yet another person, which they then inform me I have to leave my car there overnight because the mechanics leave at 6 (my appt was at 6), and they only do oil changes after 6pm. at which point I asked why no one called to inform me of this since my appt was specifically NOT for an oil change and blah blah blah…
–Then they ever so casually tell me to come back in the morning like its no big deal I just wanted my time coming in for my actual appointment. — why would I come back in the morning!!! (or actually ever.)
–needless to say I left and did not let these morons touch my car
–and just an FYI. beware the inside looks like some sort of sales office where you sit with a consultant etc.
Seriously do everything in your power to not have to come here, it will be a total waste even for the simplest jobs.
Avoid, avoid, avoid…

DON’T COME HERE! WORST PLACE EVER!!!
Seriously these people are rip offs. Oh they know how to put up a face alright. I came here to get a maintenance service and everything is fine. They started off by telling the unnecessary things that you”ll need to fix. That’s how they make money. I’m like seriously i don’t need all this BS, I just brought this car. After I was done with my complimentary service, I noticed several huge scratches on my passenger door. WTF!!! I called the place they didn’t pick up. After so many attempts someone finally picked up. I guess they got sick and tired of me calling. I had to drive back to this crappy place and talk with the advisor. He’s like well there’s not much we can do about it. ARE YOU KIDDING ME!!! NOTHING YOU CAN DO. IT’S A REPAIR SHOP! Then he goes let me get my manager. The manager was like if you’re free on Monday you can drop it off and we’ll fix it but it going take a whole day.

Best example of how not to run a business. They do not honor «appointments» … better put, they redefine the word «appointment». They define it as the drop off time of your vehicle and do not guarantee when the vehicle will be serviced. This is quoted by the Service Center themselves. To what extent she was making it up, I do not know.
This was not explained to you once the Scheduler sets your «appointment». It essentially took 3 hours (still waiting at the time this review was written) for them to complete an oil change that had a scheduled «appointment» or «open slot» by the Scheduler.
It is my conclusion that they just fill the queue with as much people as they can and hold the hostage without a vehicle because they know they have to wait. Again, my conclusion.
I will not visit this place again and would highly discourage anyone from getting their vehicle serviced with this company until they change their practices.

(+) you can get coupon from their website like change oil from 14.99−24.99 $. And many more coupon.
(-) you need to wait 120mins minimum for just the change oil.
Now, June 14 2015 Sunday, I have appointment by 9am and I here waiting since 9am and its 3hrs passed already, when I walked outside their building I saw my car park and its not done yet! So I called the mgr and get my car out in this place!

Terrible customer service and questionable repair work make me wish I could give Paragon Honda’s service center zero stars. The one star is undeserved.
The «service specialists» at this place are experts at passing customers off from one employee to the next, that is, when they aren’t ignoring customers entirely. Don’t bother acting the squeaky wheel in demand of grease. I’ve seen too many people lose their cool with Paragon Honda employees (and have done it myself), only to get no satisfaction or, more likely, grow more frustrated.
One can expect to waste at least five hours waiting «just 20 minutes more» for auto repairs to be completed, even with an appointment. The service center’s location isn’t convenient to a subway station, so leaving and then returning isn’t always easy. Don’t expect a loaner, a lift or a phone call for car service from employees. BYO phone charger, some snacks, maybe a cot.
And don’t be surprised if a simple oil change or tire rotation blows up into a do-​or-​die engine overhaul costing thousands. Once I was told my car would fail state inspection if I didn’t get $ 5,000 in repairs done immediately. When I told the service specialist to fail the car, he retracted the mechanic’s original diagnosis and passed my car «based on its previous inspection record.» Whatever.
Truly an exercise in masochism.