Wingstop

We will not be spending our money at this location in Wylie anymore. We would rather drive to Sachse location. After waiting on a to go order for 24 boneless wings, we drove home all to discover they were all bone in. My husband spoke to the manager and ended up getting into it with her because I guess she wasn’t understanding the fact that we did not order bone in and told him she could give us 20 boneless wings for free. We ordered 24. What I’m not liking is the fact that we waited about 20+ minutes, ordered a drink while we were waiting and are inconvenienced to waste gas for another trip up there and back home, all because wing stop prepared the order wrong and a manager cannot even say something to the sort of, «my apologies, if I can replace that order and give you your money back for the inconvenience» What is wrong with places not caring how meals are prepared that we work hard to pay for?! My husband ended up taking those wings back and getting the money back. What is even more ridiculous is that we had our 1 year old son in the car seat asleep while we were waiting so I know they remember us and it’s like it doesn’t matter that we have to get back out and be inconvenienced with a young child, all to just get our money back and start all over again to go get something to eat for our family of 6, one of which is our oldest daughter that didn’t get to eat because there was no time for her to wait again because she had to leave to make it to work on time. My husband even mentioned this over the phone and then our 4 year old does not like bone in wings. This was a waste of time, gas and our mind set on having wings and then having to go get KFC instead. One star because I love Wingstop and the other just because I understand mistakes happen.

We’ve been ordering from this location since they opened despite the horrible service, hoping it would get better.
It has not, unfortunately.
Double billing of orders, ridiculous wait times, terrible attitudes at the counter and mediocre food.

I have been a fan of Wingstop for years and when the craving comes for wings, there are few places nearby that can beat them. We have been going to the Sachse location since moving to Murphy so I was very excited to learn one opened in Wylie. I have been several times but won’t be back… to this location.
Last weekend I placed an order online, like I usually do. I always try and time the drive so I close to the time estimated for it to be ready.
It was Friday night and a game was going on at Wylie stadium, and apparently, the shopping center is for parking overflow for the stadium. How great that the school gets all this free parking, who cares about the patrons who want to actually spend money for these businesses.
There was NO parking, not even in the empty grass area between the shopping strip and movie theater to the point where people were parking in the handicap parking and double parked, in turn blocking those patrons who were trying to leave.
I get over it and inside, it was busy… tables full and several people waiting for pick-​up orders. No surprise considering…
I give my name and am told it wasn’t ready yet. It was now the estimated time of the order being ready but again, it was busy so understandable. I continue to wait… and wait… and wait. As the other patrons with pick-​up orders come and go, and I watch pick-​up orders continue to stack up on a small waiting table, I start getting impatient. 25 minutes of waiting I finally walk up to the counter to check on the status. The young gal turns and grabs on of the take-​out orders that had been sitting there for 15 minutes and says «Sorry for the wait» — I look at her and said — «I’ve been waiting 25 minutes… when was this ready» — she mumbles something about it was supposed to be ready at x: xx but we’ve been behind… I respond «yes, I know but I’ve been here 25 minutes and I ordered them over an hour ago and it has been sitting here getting cold the entire time. She just looks at me, shrugs, and says „they’re still kinda warm…“ And then just looks at me. That was she resolution…“they’re still kinda warm»
I leave, upset, and even send an email to Wingstop headquarters, but yet to have a response. GREAT customer service… NOT! Fast forward a week and damned if I’m not craving it again so I decide to give them a second opportunity to redeem themselves.
Round 2… Online order — 40 minutes estimated time before the order is ready… Mmm, okay. I arrive again a little early, early Saturday (6ish) and again, the parking lot was full because Wylie ISD obviously has parking priority over paying patrons. This time, my order was waiting for me and doesn’t feel hot… at all. But hey, at least it’s ready — ironically, I almost… almost smirked when one of the other patrons waiting for a pick-​up order, walked up after me to check on their order.
It was when I sat down to eat that the decision was made that Wingstop Wylie is officially fired when they chose the short me several wings. Seriously! I’d blame Wingstop but considering they are franchises, the fault is with the franchise. That said, it might be time to find somewhere else for good wings. Oh! And maybe signs reversing parking spots for patrons might be a good idea for weekends… just sayin’

I’m just gonna cut to the chase. The chicken is incredible. But on late Thursday night, we went and they were out of boneless wings. They still had bone in, and I would’ve gotten that, but it makes me mad that a place that only sells chicken would run out of chicken. I will continue to go there but come on guys, you can do better.

Pros: Tasty wings served at the proper temperature in a timely manner, extremely dining area
Cons: They don’t deliver
Every once in awhile you get kicked in the nuts with an irresistible desire for wings. It happened to me after waking up from a nap this afternoon with Ferris Bueller playing in the background.
If you’ve had Wing Stop, you know it’s going to take about 20 – 30 minutes for your order to arrive. WIth that knowledge, I ordered online prior to heading that way.
The dining room was immaculate. The only blemish was the tiny spill I created by switching back and forth from tea dispensers to achieve a balanced sugar to tea ratio.
Food was ready one minute before promised in my confirmation email. Often ‘To GO’ orders are either cold when I get home or were torched to maintain some heat during the travel.
Not the case here. Wings were warm and properly cooked.
Wished they delivered though. Not sure why some enterprising group of teenagers hasn’t banned together to create a local delivery company.
Maybe I could get that going. Be the Fagin to their Oliver Twist?
‘Please sir, may I have some more?’
No. Get yer bitch ass in the kitchen and make me a pie…

So glad they opened one up in Wylie! Best time to go is Mondays/​Tuesdays, on those days, boneless wings are .60 a piece!