John L Scott

I would give them less than 1 star if I could. We are military and signed with them in 2010 to manage our property in Yelm as we had been PCS’d out of the state. All started out well, and then our manager changed and the unresponsiveness began. We started receiving complaints from our homeowner’s association regarding an RV parked in front of the house (which is against the covenants) and about the tenants throwing parties at the home in May of this year. When the manager emailed us a photo of the RV to show us where it was parked, we noticed a lot of cars parked in the drive-​way and became concerned. We drove by the house in June and saw that the yard and landscaping had been allowed to become completely overgrown, and there was all kinds of miscellaneous items and event car parts (a hood) on the front porch. We were mortified as we had always kept the home and landscaping in good shape, and were also concerned with how the interior was being treated. We emailed John L Scott with our concerns and got no response. We emailed a day or so later to end the tenant’s month-​to-​month rental agreement, and again no response. About a week later I had to email to get an update as to whether the tenants had been notified, and this time managed to get a response. We requested a walk-​through of the home, and got no response. We only gained access to the house almost 3 weeks after requesting a walk-​through when the tenants actually moved out. Over the course of the next 2 weeks while John L Scott was coordinating certain repairs I got very familiar with the condition of the home, and it was not how we turned it over to them. Garbage was left in the storage shed and all over the yard, the floors were absolutely filthy (9 swiffer wet jet pads later and I bet it still needs cleaning), and because the repairs had taken so long the backyard was again allowed to become overgrown (but John L Scott refused to have it mowed again before handing it over to us). The most outrageous offense though was that they have repeatedly refused to give us a copy of the lease and walk-​through inspections. Our other property manager (we own 2 homes) gave us the lease for our previous tenants, and all of our friends that go through property management companies have always received copies of their leases. DO NOT TRUST JOHN L SCOTT IN YELM WITH MANAGING YOUR HOME!!!