PetSmart

I must say that the receptionists and vet techs were very warm and caring; however, i was not too happy with the level of medical scholarship among the vets.

My review is on Banfield not the actual store. The staff at this location are pleasant enough but skill level leaves alot to be desired! My beloved dog visited this location for her routine physcial (vet 1 examined her)…all was well (as usual) and we were sent on our way. Less than a week later blood was everywhere; we took her in and were told (by vet 2) that her anal gland had ruputured. How could that be when a week prior her anal glands were checked and per vet 1 «All is well»; vet 2 said there was no notation that vet 1 checked her anal glands (although it’s part of the routine physical and we were specifically told her glands were fine and if they were full it would be a $ 10 charge to express them) and that they couldn’t fill and rupture within a week. We were giving several prescriptions including antibiotics and sent on our way with a follow-​up appt in 1 week. Follow-​up again we were told «Everything looks good». Apx 6 weeks later, I notice redness and swelling around her anal area so I took her back in, (vet 1) examined her and diagnosed her with an anal abscess ON THE SAME SIDE! Vet 1 then goes on to explain that «She should have been giving Clindamycin for the rupture instead of the antibiotic the other vet prescribed»! Again… we are sent home with a couple more meds. Two weeks later (the day of scheduled follow-​up appt) we get a phone call letting us know that the vet needed to push our appt back due to emergency surgery; we agreed. We arrived at our schedued time 5pm and wait to be seen… now it’s 5:30…now it’s 6:00…at 6:15 we finally inquire how much longer it will be, the response… «I’m not sure, the vet is still in surgery». I“M DONE!!!

WORST customer service. Arrived early for appointment– waited 40 min. Finally checked in and told the rabies vaccine expired, which means Bailey cannot get a bath. MAYBE, just maybe if I received a courtesy call to confirm the appointment it would have been noticed that the vaccine expired. Maybe when I gave my number and info LAST WEEK, the employee should have noticed! I’ve been coming here for over six years and this is the WORST– slowly going downhill!

I didn’t have a good experience at this Petsmart. I took my Havanese there, for the first time, about two months ago. This was the first time my puppy had a haircut. I told them I wanted only a trim. When I went back to pick him up the girl had shaved him completely. He looked awful. She didn’t know how to cut his hair properly. Every single dog that left the salon at the same time as us had the exact shaved look. I will never go back there and I wouldn’t recommend this place.

I really love coming to this PetSmart. This is the only groomers that we use for our shih tzu. I actually drive a bit over 30mins passing another PetSmart just to come here.
Grooming Salon:
Our favorite groomer is Laura. She is really great with the puppies and does a wonderful job.
Banfield:
This is the clinic in the back. Oh gosh all I can say is wonderful things about the veterinarians and nurses. They really take care of the animals and help every family make the right medical decisions. I never knew preventive insurance exist for dogs until our veterinarian introduced it to us. To this day we are still thankful she did, Milo is now 4yrs old and we’ve saved over $ 3000 in medical bill because of his insurance. It covers a lot and really is worth the $ 28/​month. If you have a pet I suggest that you talk to your local Banfield hospital.
Overall service:
The rest of the store is very clean and well taken care of. They are very helpful and really gives every customer services with a smile

Roy’s Top 5 Things to Know:
1. This Petsmart is well stocked, better than Petco but still Petgoods is king when it comes to price and selection in this area.
2. Remember your Petsmart card, you need that or your phone number for discounts.
3. This place is never busy nor crowded.
4. Always friendly service here, can adopt cats in here as well.
5. It’s located at a shopping center so there’s always parking.

some of the most wonderful, most helpful and CARING people ever. i drive 18 miles from the bronx just to come here. everyone is so friendly, and genuinely wants to help. the very best!

I’m updating my review and still will stick with 4 stars. We called again and twice couldn’t make an appt. Eventually we got through and made an appt. Dropped off the dog, got groomed, got the pick up call, and went to get him. He seemed happy — as usual — and looked really clean. They trimmed his nails and they looked amazing. I would go with 5 stars if they just would stop making the phone lines and appts such an issue. Other than that the grooming was great (once we got in).

The grooming salon consists of very rude people who need training in customer service. First off, I walk into the grooming area and there were 2 people with one dog. No one greeted or said they will be with me for 3 minutes. Next, I just needed my dog’s nails to be trimmed which petsmart in my hometown of Washington DC has a record. I have a scanned record of her rabies expiration and the manager saw it and clarified that it doesn’t expire until 2017, but he refused to take it because it is not the actual paper copy. He will not even take the copy from Banfield. All of this just to get a 10 lbs dog nails trimmed. The client before me did not have a grooming and it was difficult to do her dog’s nails (who was a little chihuahua). So they saw another small dog and just didn’t want to deal with it. That’s the attitude I got from the 2 personnel that I dealt with today.

I’ve been with Group of Vets for years now and I’m always happy with their service.
I am a dog parent myself and my Dog is also my Life.
Their love for animals are genuine that you feel their care is beyond satisfaction.
Although of course it’s a business industry still I find their service excellent.
Their complete staff are friendly and helpful.
Their vets are great. Although if you don’t know nothing about health and animal issues. Read online.
The place is clean, situated inside Petsmart. While waiting you can shop for your pet needs.
Parking is always not a problem.
You can find Banfield across the US anywhere.
They call you for appointments and if you cant they can always reschedule you at your convenience. They suggest what you need and you have your options.
This is my pets vet. I recommend it to everyone.

Great petstore have been there alittle more over 5 times and each time it was well put together. I always attend the petsmart in Mt Vernon which is another good location. But this location is just as great and usually has everything that my petsmart in Mt Vernon doesn’t have in stock.

I like this store. Clean, well organized with helpful staff people. It is a MUCH MUCH MUCH better store than the absolutely horrible Petco that is just south of it.

This PetSmart on Central has slowly but surely become my go-​to place for all my pressing cat needs, and less pressing goldfish needs. FAR superior to PetCo a bit further south.
Remember the old PetCo jingle «PetCo, where the pets go»? My dad once quipped «So what do you say for PetSmart? How about PetSmart, where the pets fart?» Gotta love my dad…
The place is gigantic, and they have E-​V-​E-​R-​Y-​T-​H-​I-​N-​G. It’s truly one-​stop-​shopping for pets. You can adopt, train, feed, cloth, groom, and medically treat your pets all under this one roof. It is always clean here.
The Banfield Vet in the back of the store is now the official vet for my cats. The vet staff are great. Miles, my super mellow and friendly tabby, becomes a piss spraying, shitting, yowling, wretchedly evil nightmare when he has to be transported (it’s hellacious — I’m not kidding). The staff here calmly and tenderly clean him up with a sponge bath before the vet sees him.
The Yonkers Animal Shelter brings cats and dogs here for adoption. For a standard $ 85 adoption fee, you can bring home a happy pet that has already been spayed/​neutered and has its shots. (Please adopt and skip the breeder!!!)
Of note to fish people — while they have salt water supplies, they do not seem to carry salt water fish. (Ooops, I guess they don’t have everything!!) Pet Goods a bit further north on Central Ave has a good salt water fish selection, FYI.
They always have sales and good deals with your PetSmart card. They also regularly mail me additional coupons.
PetSmart — where the pets fart!