LensCrafters

Amazing customer service (Elizabeth was especially helpful) with a more than decent selection of frames. I was told my two pairs of glasses would be ready in an hour, and that they were. I would recommend going in early because as we’re were leaving (around 1pm on a Saturday) it got very busy!

I have used them for years but I never wrote a review. I thought it was just the norm. But after dealing with Sterling Optical, I feel the need to write one. As a diabetic, I like the optic nerve camera used in doctors office. When looking for frames it’s just pick what you like and they take a picture of you so you can compare. For lenses it’s just a yes no check list for your lenses. No pressure for an up sell. If you have questions about different lenses they will answer them. Then they check if you have any discounts or insurance. Its that simple. After the lenses are cut they actually fit the glasses to to your head and you can come back anytime for an adjustment.
Customer service at its best.
Thank you to all the ladies and gentlemen who have helped me and my family throughout the years!

About a year ago, after a kamikaze bee flew into my face causing me to knock my glasses off my face and good 10 feet away from me, I went to LensCrafters to get a new pair of glasses (I didn’t have a spare pair and needed them right away). A short time later, I noticed that after using a Bausch + Lomb lens cleaning wipe, the right lens was very smeary/​dirty looking. I cleaned again, and again, and the smear wouldn’t go away. I went back to LensCrafters and was told that since I didn’t get the insurance on the lens there was nothing they could do. I thought I could live with the smear but recently it has started bothering me so I went back to LensCrafters to see if they could replace the smeared up lens. Sure they could… for $ 505! I repeated… I just want to replace the lens… not get a new pair of glasses… to replace one lens the cost would be $ 505. (yes, they are progressive and have anti glare coating (well, had anti glare coating), but one lens would cost more than a new pair of glasses. No one in my family will be going back to this store.

My family and myself did not have a great experience at all! I’ve been wanting to get glasses at LensCrafters for a while because of the amount of locations they have. We went into the JV mall and decided to check out LensCrafters. I was looking at some glasses while my two kids and wife were looking at glasses at another part of the store. An employee told my kids, not my wife, my kids; «do not touch the glasses, because they are VERY EXPENSIVE.» The employee put the emphasis on «EXPENSIVE,» which she kept saying, and saying, sorta like a broken record. We decided to walk out rather then banter back and forth about the cost of glasses, it was an uncomfortable experience, over a pair of $ 200 frames.
We went downstairs to Sterling Optical and had a totally different experience. The associate was helpful with setting up our appointment, she put aside glasses for me as well, allowed me to browse over a number of frames. She was very interactive with my family, even told us to bring our kids because they are «fun» while we get our eye examination.
Don’t waste your time on LensCrafters at the JV Mall, $ 200 glasses are «EXPENSIVE,» and go to Sterling Optical where I am most likely going to spend 1k, but well worth it because of the AWESOME customer service we received.