Jafferson Computers

My experience here was not perfect.
There were 2 different mistakes made, but the customer service in terms of COMMUNICATION and COMMITMENT TO RECTIFYING THE MISTAKES was unparalleled.
My 7yo MacBookPro was literally falling apart at the seams, and I was hoping for a «get it running, even if it’s ugly» solution. Mateen had just the thing, he explained his fix clearly and concisely, and the price was right.
The execution failed on 2 different phases, but Mateen proactively informed me as soon as it happened and rushed replacement parts in, all out of his own pocket.
And he helped me rig up an older machine of mine as a temp solution to use while the good one was in the shop.
So the net affect was getting my beloved laptop back in action a bit slower (7days +/​-​) than originally quoted, but the customer service and final price tag were legendary.

Great shop. I’ve taken computers here for years and they’ve always been efficient, reasonably-​priced and attentive. They source replacement parts quickly and do all repairs in-​house, unlike the Geek Squad, who ship your computer off to some central warehouse. Would recommend for any software or hardware issues with your laptop or PC.

Do not trust them again! They told me that my mac pro could be diagnosis free. But when I drive to their store, they told me it will be 110 $ to diagnosis! I ask the guy why he told me it is free for diagnosis, he said I just diagnosis when talk to you. That is free! My god, they just cheat us like that!

Super nice, super fast, saved me a bundle. Thought I had a dead PC jack on my laptop, turned out to be a bad charger. Zack was very helpful and got me in and out in 10 minutes. Definitely recommend.

Nice place, seems to have whatever you need on hand.
The staff is happy to assist you with whatever you need. Chatting with them is a breath of fresh air after a visit to Office Max or the like. They are not the cheapest but are reasonable and they are closer to home than hiking out to Madison Heights. They actually can help with issues too (unlike the closer chain places around here). Good for those odds and ends that you do not want to have to wait on by either ordering online or waiting for a weekend trek.
They did a minor repair for my husband in a flash and sent him on his way. I know he has also used them at least once for a problem at his place of business too and he was quite happy with them. If he trusts them with a business issue then I know he likes them and I can trust them too. So far I have only gotten things like cables, internet security and a new keyboard but I have been happy too.

Jafferson Computers was a place I stumbled upon while looking for a replacement part for my custom built PC. My first experience there was excellent. The staff was very helpful and knowledgeable in assisting me to find the right motherboard. My second experience was after discovering the new motherboard did not fix the problem. I took my PC back to them to run full diagnostics and fix the issue. Overall, I was happy and my computer was returned to me in working order. They were a little on the slow side as it took 3 days to run diagnostics. My only other complaint was the lack of updates on the progress of my computer. I had to call them multiple times to find out what progress had been made. Nonetheless, I would recommend them to others as they know what they are doing and will attempt to fix any computing issue you may have. The facility is well organized with in and out parking.