E-Z Rent-A-Car

NEVER RENT A CAR FROM THIS PLACE THEY COMPLETELY RIP YOU OFF. The advertised price was around $ 300. We somehow ended up paying more than twice that — $ 700!!! They neglect to mention hundreds of dollars of extra fees. Of course we were pressed for time and felt we had no choice but to agree for the time to get a car. Also, someone working there insisted that if I signed the contract, which I stupidly did, if I just called back the next day they would give me a partial refund. When I called the woman said «I have a signed contract and we will not do that.» The blatant stealing is shocking. Any other rental company will rent to you for about a third as much money. We also waited for about an hour to pick up and to return — as opposed to with Avis, which we rented from later in our trip, which took about 10 – 15 minutes, and all above board. Stay away!

Representatives at counter treated me o.k., parking attendant, treated us great. First medium size car was scratch, dirty, so attendant got us a better one, still dirty, car smelled, I had to clean inside with water and mixture of pine sol to make it smell better and disinfect. They did not do that. I didn’t want to go back again. Phone service sucks, I asked for manager, couldn’t get a hold of him for issues. he was here, there, busy replies. Ez rent a car customer service sucks also, ½ hr. phone wait. Also Ez rent a car representatives would hang up phone on me. I tried to be right. called about 10 x before I got a representative that took care of my concerns. I even gave them my cell phone number in case my called dropped and asked them if they could call me back. NO WAY. Estimated total bill was $ 332.30 for Dec. 16 – 22,’15 including daily extras. When I got bill at P.R. it was $ 483.67. Mandatory AutoExpresso $ 10 Activation Fee, $ 6.95 daily unlimited tolls, license fee $ 1.95, energy recovery fee per day $ 2.95, contract fee $ 1 one time, customer facility fee 12%, state tax 10.50%, municipal tax 1%. Medium size car was $ 45 for 6 days. $ 270 for week. Trying to pay off P.R. Dept. What an experience. Take your time to review contract, i felt pressured because other people in line. and they do not explain bill. It is all totaled after you return car. So how you gonna start trying to figure out bill right at site when I had to be shuttled to airport to return. I had to figure it all out at home. It was to there advantage.