Enterprise Rent-a-Car

Atrocious service. The one and only employee working on Monday morning during checkout time disappeared for over an hour. I would never recommend this enterprise location to anyone. This has been the slowest rental car process I have ever encountered.

This is by far the best Enterprise location I have dealt with. Great staff, very courteous, very professional and no hassle.

Last minute rental since the price was very reasonable compared to other rental locations. This location is out of the airport in Condado but you can take a shuttle to get you there. Arrived in the morning and was greeted by a nice lady and a guy. They finished my rental only ask me for my Driver license and my CC, offered insurance but I declined since I was covered in PR. Got a midsize car and was out the door with car in less than 15 minutes. When It was time to return the car, after 19 days, I left the keys in a keylock since it was after hours. Called the next morning and all was taken care of, very efficient and convenient. Will definitely rent from them the next time I visit PR.

avoid if you can, the service is so slow. it takes an hour or more from arriving until getting a car, even with a reservation. by far the worst car rental experience, and I’ve rented a lot in many different places.

I had a really great experience. Everyone was very friendly and helpful. I made my reservations online and the process of picking up the rental was very smooth and quick. It was so good I rented a car twice! Once to go to El Yunque mountain and another time to go parasailing at Isla Verde Beach. I definitely recommend renting a car rather than using the taxi for longer distances. The prices at this location were very good as well.

Wow! I had a great experience. I rented a car 2 different times while on my vacation and both experiences were great! The first time I rented I let the gentleman know that I would be headed to Adjuntas to see family. Although I rented a small compact car, he upgraded me to a Kia sport utility. Being that we were going to the mountains, this proved to be beneficial… maybe they were short on compact cars, I don’t know, but I definitely think he looked out for us by giving us a sport utility over a sedan. My second rental was a compact car that was pretty new. I was renting the car to travel to El Yunque and then to Farjado. I ended up keeping the car over night and then took my mom back to Adjuntas to see her brother again. I was late in bringing the car back and expected to pay an additional rental fee. Nope, the guys took care of us and I ended up only paying for a days rental as I well as the cost of insurance… which I knew I was going to pay. All in all great experience! The guys were All very nice and helpful!

Rented a car for a week from the Condado Plaza Enterprise. Service was friendly and quick. A few scratches were noted before we took the car. No problems with the car. Service was also great when we returned the car. We were also given a complimentary ride to the cruise port after returning the car. Would definitely rent from them again.

I have been traveling for the last 8 months and the Condado team of Laura Compton, Ferdinand and I can’t remember the other young ladies name have been outstanding. Competitive prices and great customer service! Not what I expected but they definitely exceeded my expectations. Thanks team Enterprise! You have a loyal guest in me!

I always rent from enterprise, but I would recommend against it in Puerto Rico. Avis and Hertz both looked more efficient and better run. We stood in line after line for 40 minutes and the crazy part was… they only had one customer ahead of us!!! The had greeters, counter people, and two guys in the garage, but with 6 people working, getting our reserved car still took over 40 minutes. Horrible experience.

Enterprise, you proved us wrong!
So, while visiting OSJ, we rented a car from Enterprise on our last full day. There was a bit of confusion with getting the car in the morning, but it all worked out in the end. Upon returning from our drive to the Rainforest, we decided that it would be better to drop the car off that night rather than deal with the hassle again in the morning when we’d rather enjoy our last few hours without the added stress. It was raining and we weren’t sure what we were supposed to do since we had been given no instructions about drop off. We pulled into the nearest lot and one of the hotel employees pointed to a lot near the waffle house (I think thats what it was) and instructed us to leave the car there and drop the key off at enterprise. We should have known that we should probably ask some other people before doing this. But it was raining, we had a 6 month old baby, and wanted to get a cab and get back to our apartment. When we walked up to the area of the hotel where cabs pick up, one of the hotel staff was very helpful with helping us into the cab service. However, when we told him where we left the car and that we hadn’t gotten a ticket out of the car (or was it to be left in the car??) he gave us a facial expression like… oh you’re screwed. That’s when we pulled up Enterprises reviews and thought «oh no! There are terrible reviews and it looks like everyone got in trouble with extra charges of where they left the car or something similar» Well, there wasn’t anything we could do about it then… we had already dropped the key in the box and we figured we’d deal with whatever we had to in the morning.
We both woke up bright and early and started calling in. When my husband finally got a human they replied «ok, sounds great – thanks for leaving the car – have a good day!» We didn’t encounter any of this trouble that others have expressed unhappiness with. Thanks Enterprise for not charging us an arm and a leg since we were not given clear instructions on how to return the car. We look forward to our next car rental with you!

Terrific… Superb team & service. I enjoyed talking to them and they were all very helpful and friendly.

This review may be biased just because my friends and I got screwed and from the sounds of other reviews we may all sound like angry customers on a vengeance by giving 1 star but take these negative reviews as a lesson through another person’s shoes.
Honestly, I would have given them 5 stars initially. Price was decent. Service I thought was great until we had to deal with our issue. Convenient since it was just below our hotel. Perfect set up!
Had no issues with the car, it was a Mazda Yaris. Small, but perfect for our trips that brought us to El Yunque all the way to Fajardo.
When we were picking up our car, the assistant manager told us we can leave the car in the adjacent parking where they usually store their cars. Perfect, so we wouldn’t have to pay 1 extra day of parking. BE WARNED; DON’T LEAVE YOUR CAR IN THERE!!! We woke up to a rude call from their manager saying that we left a HUGEEEEEEEEEEEEEEEEE dent in the car. Basically the tail light and back bumper was hit in the parking lot. And no it wasn’t a little scratch, the bloody light was broken and the damn bumper looked like it was going to fall off.
FOL (F*CK OUR LIVES)
1. the stupid parking lot is shared and has no cameras even though someone babysits the parking lot all night. Nobody will contest of course. I see how it issssss you got your homies backs… I’m sure Enterprise is giving you a profit cut using your parking spaces. I tried slipping them a Washington so they can talk in our defense. But nope… didn’t buy it. lol
2. They said, when you drop off your keys (at the stupid drop off, on the bloody side that of course we didn’t look at) it says, «You’re responsible for the car until someone checks it». Maybe the damn assistant manager should have bloody told us that. Ohhhh and to top it off the manager was telling us after the incident that «this happens a lot». THE $#*($#*(%*$#(%*$#%($ would be nice if you bloody warned us about that, no for real… would have been dandy.
Seriously, FOL FOL FOL. Ugh not something you want to deal with right before you leave on a jet plane back home. Definitely doesn’t make me want to come back again.
I seriously told them if they appreciate their customers to warn them. How can you tell me when we have to pay an extra $ 500 that the cars commonly get hit in a parking lot. Warn people that the parking lot of shared is not actually owed by enterprise. You workers are not the owners so why do you give a $hit about the $ 500 you gained? Will you be getting a bonus? Hope so, because I’m about to write a complaint to Enterprise.

We rent a car from enterprise car rental company. The car was broken in the middle of our joyrney to old Sanjuan. They sent a tow truck after 2 hours. They didn’t want to pay additonal cost to give us another car in the airport. They brougth us to their service center and kept us there for 1 hour. Then the supervisor of the service center came and apologized for giving us that car. He said that they didn’t give damage car to us by purpose and that happened by accident. We accepted their appologize and they gave us discount for our next rental car from enterprise. They wasted one day of our trip to Puerto Rico but we trusted them and accepted their mistake. Again they gave us another car which was old and seemed damage. I asked the service center supervisor to change the car because we paid the cost of suitable car. He again apologized and changed the car! After two months they sent us the photo of broken engine of the first car and claimed $ 7000 damage cost! We didn’t do anything wrong and we just drove the car. Should anybody check the engine when she or he wants to rent a car ??? This is our story about renting a car from enterprise. They didn’t respect us as a costumer and they treated us as a guilty person!

I rented a car here for two days– people at this office were all very friendly, and especially Sergio and Maria offered us a big help as to where to go and what to do in our destinations.
Their advice helped us a lot. We got maps and a guidebook.
The car was almost brandnew and in great condition. Paperwork was simple and quick.
I found it very convenient that the car has something like a electronic pass installed, so we did not have to stop at a toll station at all.

We reserved a car online and then called because they offered a pickup service at our hotel. When we first called they were very pleasant and told us all we had to do was call the following morning and they would come get us… fast forward to the next day: we called for pickup and they told us we should have made a reservation because they were booked at the time we needed. So we picked a different time. When the pickup service was an hour late we tried calling the office. No answer. Our hotel called as well. no pickup. Very dissatisfied. Had to arrange different for alternate transportation. Very unprofessional.
Arrived to the rental office to find that only one person was working. Been waiting 45 min and still have not been helped.

I chose this place since it is located on the first floor outside of our hotel!
Out all of the rent-​a-​car places out there Enterprise is on top of my list because of the fairly fast and consistent customer service! Sadly this Enterprise location just didn’t deliver the service I’m used to!
My friend and I arrived here before 9 A. M only to find four customers ahead of us in a smelly office. One of the ladies here even sprayed air freshener several times almost spraying at one of the customer’s face! Anyway when it was my turn I thought the wait wasn’t gonna take that long since they seemed to have everything in order, but we were left alone in the office for a while, while the previous customers were being helped outside. My friends and I got impatient waiting in the smelly office so we stepped out to the lot where the cars were. About ten minutes later, one of the workers finally made eye contact with me and pointed at a car and apologized for the long wait. It took ALMOST an hour for us to finally get a damn car, which obviously pushed our plans that morning back! Anyway she seemed sincere with her apology and even offered us a 20% discount, because of the really long wait!!!
Since we had a full and busy itinerary on this trip we decided to extend the rental for another day which wasn’t a problem at all…
Unfortunately returning the car was JUST as frustrating since they didn’t have electricity that morning! With that said they weren’t able to give me a printed receipt right there and then so I had to come back about twenty minutes later which delayed our morning before our flight back home.
Overall, it’s safe to say that this Enterprise location gets business simply because of their location and NOT their customer service!

Just rented today after making a reservation in person the night before. Lynette was extremely nice and even gave us a discount because the credit card machine was down. There were no hidden fees, suggested a cheaper place to park than our hotel valet, told us how to do a late return through the condado plaza without paying valet fees, and even gave us a new car and upgrade. Even without those perks they were extremely efficient and helpful. We reserved direct at that location, the rates were actually cheaper than online rates back home. Highly recommend.

Terrible service. Reserved a jeep only to be told at checkin that the entire fleet was recalled for a reason the manager didn’t know about. From there she offered me a SUV, which happened to be the shuttle vehicle the franchise used to «pick you. Up»
The car had scratches all around and the manager only noted «superficial scratches» on the damage inspection form. When I added lines on the graphical damage depiction the manager took the keys from me and said she had to redo the whole form because only major damage is allowed on the graphical depiction portion.
We sat in the car, with no keys, while she took her sweet time completing another form.
Car wasn’t full… had a ¼ tank.
Rude service with crap cars. Go with Avis right down the street.

Great service, friendly staff, more than accommodating. I highly recommend!!!
I made a reservation after our tour bus stood us up and picked up our rental car a few hours later. We were an hour late dropping our car off the next day with no problem. Instead of taking us back to our hotel they dropped us off in Old San Juan as we asked.
They gave us maps, driving directions, and lots of advice. They took pictures of me and my girlfriend in our rental.
Super great experience, next time I’m in San Juan I’ll be coming here on the first day to rent a car from them.
Thanks Enterprise!!!
FYI: You need to find parking which can be tricky. However, if your hotel has it, it would have been cheaper for us to rent a car and pay for parking every day we were in PR instead of taxiing it around. Just a thought! We’re renting a car the entire time we’re in PR next time.

I’m so middle of the road on this, but I’m going to have to lean toward the «not so great» side. The convenience of the location is perfect if you’re staying in any of the Ashford Ave. resorts of which we were staying at both Conrad (which is where Enterprise is located) and right down the street at La Concha.
I had made our reservation for 3:30pm so that we would have more than enough time to get to a dinner about 40 miles away. When I walked into the tiny office, they told me it would be a few minutes so I sat and waited… and waited… and waited. 30 minutes later I was told it would be just a few minutes because they needed to clean the car out from the previous renter (kind of a crock of crap since we found a half eaten chicken sandwich in the center console the next day). I had been upgraded by my credit card company to a sedan from an economy so with 4 people and luggage, I wasn’t about to argue that it was taking too long, we needed this bigger car.
The car itself was fine, a Mazda 3 if you really care to know. We did the walk around inspection and then worked out insurance. My insurance did not cover me in Puerto Rico so we had to sign for the Enterprise coverage. Sure, it doubled the cost of the rental, but if you’ve ever complained about NJ drivers, you don’t even know what you’re getting yourself into driving in PR. I am an overly cautious yet defensive driver… aggressive when necessary, but only to protect myself. Driving in Puerto Rico gave me a greater appreciation for almost every other asshole on the road back at home, and so with my life flashing before my eyes multiple times on the highway, I just thanked my lucky stars that we were smart enough to pay for the extra coverage.
I think something that would really help this company out is if they had some sort of partnership with the resorts for discounted parking. There is virtually nowhere to park in the area without feeding a meter, and given that you’re renting from the Conrad property, you would think there might be a place to keep the car without having to put it in the garage. $ 15/​night minimum depending on your hotel in addition to your rental is just all sorts of insane.
So story in short… convenient, yes. Cost/​parking/​efficiency, not so much. There’s an Avis right down the street on Ashford, not sure their reputation, but I would be willing to give them a shot next time I’m in the area needing a rental.