Eds Diner

Brilliant!
I went here a few months ago and was a bit disappointed. Food wasn’t up to scratch, service lacked, the usual. I decided to give it another go a few weeks ago and have been back multiple times since! They have really turned this place around.
The staff are absolutely fantastic. We had a problem a few visits ago and they were quick and courteous in dealing with the issue and gave us a meal on the house to boot! Customer service at its best.
The food has also gotten a lot better. It’s very decent diner fare, portions are large and they do requests and substitutions within reason.
They also have bottomless soft drinks, which is a huge plus!
I’ll definitely be back here, the staff does make a huge difference to how a restaurant is run.

Cute diner. Ordered a coffee milkshake. It satisfies as a regular traditional milkshake, but my current taste preference makes this too sweet for me. The serving size is humongous: it comes in a huge ass tin server which they pour into a tall glass. You can pour yourself another glassful after.
Tip: share this with your friend.

I visited Ed’s once, only on a whim as it was the only restaurant in Southside Shopping Centre that I had not been to. The aesthetics were lovely I adored the theme and the feel of a vintage American diner. I was also relieved that the place was very clean and had a clean shine to it.
The food wasn’t exactly great. The service was very uninviting and very cold, the lady whom served me and my partner seemed like she didn’t want to be there and seemed somewhat reluctant to serve us. It was quite quiet for an evening as we and another couple opposite us were the only ones there.
I ordered a hotdog was was quite disappointed with the quality of food, the only way I could describe it was that it was very tough, chewy and tasteless. The bun was about 5 times bigger than the sausage so it was very overwhelming to eat the whole thing. Although I was hungry I only managed to eat half of it.
In all, it seems as though Ed’s concentrates more on the aesthetics of the restaurant than the actual food itself. When we left we were still quite hungry so ate elsewhere.

IN A FEW WORDS: SAVE… YOUR…MONEY, SAVE YOUR SOUL… GO SOMEWHERE ELSE! THIS PLACE IS HORRIFYINGLY BAD!!!
I think it would just be easier to share with you guys the e-​mail that I had to send to Ed’s diner:
Dear Sirs,
I visited your store today — the one in Wandsworth Southside shopping centre; and I feel as though if I do not write this e-​mail to yourselves then further crimes may be committed against innocent cows. I will never enter any of your stores again, ever! — But, I feel so strongly about this I feel as though I must inform you of your wrong-​doing to prevent annoying anybody else.
First of all; my problems began when I asked your waiter for a ‘rare’ steak, I was told that you do not in fact serve steaks rare. Why? On what planet does a decent restaurant that knows what steak is… not serve it rare? What kind of policy is that? At this moment, I honestly felt like screaming and running out… And boy should I have!
So I settled for the ‘medium-rare…but please make it as rare as possible’. 10 minutes later, what I can only describe as something that looked like it deserves to be on the shelves of a shoe shop arrived. I could immediately tell that this was not a rare steak, not even a medium-​rare steak, but an insult to humanity. This piece of grey rubbish that looked like a dry piece of elephant skin was abysmal.
The steak was so rubberised, I felt as though a steak knife was not sufficient and that I would need to use a chainsaw to cut through it to reveal the horror inside. Immediately, as I knew that it would not be possible for me to eat this inedible piece of garbage on my plate I asked for a replacement.
The new piece of steak arrived around 10 minutes later. This time, it wasn’t well-​done, which was good, it was in fact rare. So for that, thank you — I am now fairly happy. However…
Do you people seriously not know how to cook steak? Why have steak as an option on the menu where first of all it seems that you have no idea where to source a good quality piece of beef, second of all — you have absolutely zero idea on how to season a piece of sirloin properly and thirdly; this steak wasn’t cooked in oil /​butter and with good seasoning… it tasted like it was boiled. Note: you do NOT serve a piece of steak to ANYBODY, not even Hitler — that hasn’t been caramelised properly, especially the fat.
I seriously suggest that you seize selling steak any further unless you put all of your staff on training courses. These courses consist of thousands of ‘how-​to’ guides on YouTube. It isn’t rocket-​science. All I’m saying is… Your steak is rubbish. So bad that it deserved this long e-​mail to tell you how bad it was.
And no, I do NOT want a replacement any further… I do NOT want any vouchers or anything that would lead me back to your disgusting restaurant. So please, do not bother even trying.
Kind Regards,
Extremely annoyed customer.
—–
Note: For Unilocal,I’ve changed some of the words around… I used much stronger language in my e-​mail…
They responded saying they refuse to respond and that I’m not welcome in any of their Diner’s
I only ate here because of the Cineworld promotion… But it is the WORST place you could ever go… SAVE your money and go somewhere else… The food is DISGUSTING… And this isn’t just the steak I speak of… I also bought a hotdog … The ‘cheese’ on top looked like diarrhea

American-​style diner. Does what you would expect of this type of eatery, burgers, hot dogs, milk shakes, etc. This is fine for a quick lunch, it is not for special occasions. Clean and the service is adequate, but not exceptional.
Continous music might annoy some.