Sprint Store

Been sitting in their lobby no customers for 15 minutes now. There are 6 staff and not one has approched is for assistance.

I went to upgrade my phone yesterday from a 16gb 5s to a 64gb 6s! I was only planning to look and see what I wanted to do– if I wanted to keep my 5s for a little longer due to the fact that I have 2 trips coming up within the next 2 months. Scott was very helpful and very convincing. My plan was to only get a 32gb 6 but they did not have it. I am on a 2 year contract and the 16gb 6s was $ 200. But the 64gb 6s was only a hundred dollars more ($ 300). Scott explained how the 6s has better quality camera and battery and such, and that it was also worth getting the 64gb, because for only $ 100 more, I get 4x the amount of gb from the 16gb and that convinced me. He also gave my mom a discount on my activation fee ($ 36 down to $ 30), and glass screen protector ($ 40 to $ 32). I also bought a clear case for my silver iPhone 6s which was $ 35 (no discount though).
Scott was very helpful answering all of my mom’s and I’s questions. He was also fun to joke around and talk to! Though I’m aware that they get paid based on commission, he gave us the up side and down side to everything– from buying certain things and signing up for a lease or a contract. If you come to Sprint, ask for Scott! I promise he will not disappoint in helping you out :)

Not sure what happened to my «tip”/“review» but my tip was not to go with sprint. Do NOT use SPRINT…
I’ve been lied to from day one. «We’ll have 4G /​LTE in a couple of months». Over two years later, still never had it. This was about 2 years 8 months ago. Got all kinds of BS. Stayed with Sprint for the rates.
Yes they are all nice to you because that is how they get paid, besides lieing to you!
Tell a friend? Yes, tell a friend GO SOMEWHERE ELSE… Maybe that’s why nobody I know have/​use Sprint!

I have a love/​hate relationship with Sprint because I used to sell cellphones for them, that being said their customer service was way better back in the day. I’ve came here several times for phone issues, one included was a phone replacement which takes 3 – 5 business days to get the replacement. =(That’s hard. I try to remember what it was like to have a landline to make me feel a tad better. That being said their policy isn’t across the board. My replacement phone within 2 days was acting strange, I came in and they said it had water damage. Well it’s been in a life proof case, I assure you even I can’t mess up a phone in two days. I will deal with Sprint until September. I’m counting down the days.

So I have only been a Sprint customer for a few months so I am not going to speak about the quality of service as far as that goes. I was switching from Verizon because of their overpriced service and terrible customer representatives and so after seven years I had enough. I went to the Pearl Kai Store and was helped by Alex Reed. He has continued to help me and has been a great point of contact for any issues I have had since I was trying to transfer an Illinois number with a Virginia zip code to Hawaii. Honestly he has made the experience great and if you do wander in this store on day I would definitely recommend asking for him and expect high quality service and attention.

If I could rate the with no stars I would. The way sprint is run is stupid. I have a S4 and my charging port isn’t working and I have alil damage to the top part of my phone but It was damaged in a case. Anyway I walked in and they said I can’t fix the charging port because the top of my phone is damaged. so just because there is damage to the top of my phone they can’t fix my charging port?! WHY THE HELL DO I PAY AN EXTRA $ 13 A MONTH FOR «DEVICE PROTECTION PLAN» IF THIS COMPANY WONT FIX MY PHONE?! THAT’S SO STUPID!?! AND TO TOP IT ALL Off THE GUY WHO WAS HELPING US WAS SAYING «oh life goes on with out your phone.» Really WTF? YOU WORK AT PHONE COMPANY! But for $ 100 they will send me a new phone?! WHERE IS MY $ 13 GOING TO THEN IF I CAN’T GET MY PHONE FIXED!!! Disgusted with sprint already. I’ve never had a problem with this company till now. THEY NEED TO BRING BACK THE FAMILIAR FACES WHO WORKED HERE BEFORE. Advice don’t come to sprint if you want a to be walking around for a broken phone for 2 years.

Please take the time to read this. Sprint aiea in the Pearl Kai shopping center has the worst trained sales team ive ever dealt with. after I asked about an upgrade the first salesman said i was qualified for 4 upgrades after i merged my 2 accounts. 1 week later I went back and the ass manager told me that was not so and had to wait a month more. Really try telling your sis that after youbjust told her about her phone. I really cant even put 1 star but you cant post a review without1.

Last week I finally broke down and stopped in to buy the new IPhone 6. Actually on January 1^st. I called and was told they were open and didn’t expect to be too busy so off I went. Bingo, I was the only customer in the entire store!
Since I had my choice of associates I chose a young lady at the counter, oops, her tag stated she was «in training». Not one to believe a company puts new associates who are not qualified in the forefront of their business I asked how long she was in training? Response was that she was no longer a trainee, first day as a «real» sales associate but had just forgotten to remove the Trainee tag.
Okay! Let’s do business. I wanted to buy a new 6 iPhone and give my 5 iPhone to HB who considered himself a dinosaur with his 1000 minutes flip phone who kept telling me he would not benefit from my cast off. Boo to him, I did it anyway. Switched my old number to my new phone, opened a family plan and got a new number for him. Easy as it could be.
I wish I remembered this young lady’s name as she was awesome. We went over numerous plans, made changes then more changes and then changed again. The woman had the patience of a saint as I had no clue what I wanted when I got there, just knew what I didn’t want.
I love my new phone. I love this Sprint store. HB loves his hand me down phone and is utilizing all the apps on it that I never bothered with. Ehhh I created a monster who now texts with emoticons and pics.

I used to complain that my Note3 was like a GTR without the turbos in it. Meaning a good phone that couldn’t use it’s potential because of the lack of 4GLTE on Oahu. They are slowly upgrading the antenna’s now. 4GLTE at work is super now. Still none in my home area but I have RR with WI-​FI so no biggie there. Sure their 4GLTE is not up to par with Verizon which I have also. But can’t beat Sprint’s plans. Been with them over a decade. Just upgraded to a Note4 and iPhone6. Jasmine was my sales rep. she was new yet, but did a good job. I also got that killer Harmon /​Kardon speaker for $ 99 with the accessories promotion. I might go back and get another speaker.

As lot of people says that sprint is world class «HORRIBLE» costumers service, true, I have an issue with them about getting a bill statement, they over charged me a couple hundreds of dollars for only a month of using their service, this carrier is the most horrible I’ve ever tried, especially their costumers service, I’ve been contacting them for a month about my issues but no one can give me the right answer they keep putting me on hold for about an hour, and keep transferring me to other department, there’s a lot of hidden fees and please train your costumer service to be more knowledgeable on providing a good service to the costumers, and to all the people that want to save money for phone bills this is not the right carrier, they advertise lot of good promotion??? to save money but none of those are right, they just try to encourage you to use their service, but when you received your statement bill that’s the time you will find out those hidden fees that they hidding, no heart, and shame HORRIBLE COSTUMER SERVICES.

Went in because my phone wasn’t getting any data service, I could
Text and make calls no problem, it was just the data. this has been an issue with my phone for a while now so I was in the neighborhood and dropped by, the guy said that it happens all the time with my type of phone and that he could probably fix it, he tried resetting the network settings and when that didn’t work, he asked if he could wipe the phone (of course I backed my phone up regularly so no big deal) he restores the phone and that didn’t work, so he hands me my phone and says sorry you need to buy a new one, I look at my phone and it’s not even activated, just a paperweight, he didn’t even flash my number back on to the phone. Really? He told me he did everything he knew and if I wanted a phone he would sell me a new one, lol. Luckily it’s fairly simple to reflash so I did it myself, seriously it’s so easy. And he willingly let me walk out, at least try to send people away as good as you found them, so sad, don’t go here, definitely don’t let them mess with your phone unless you know how to restore it yourself and you back everything up in advance

World class HORRIBLE customer service. They do everything they can to push you off ((and the store wasn’t even busy)) «You can call Ala Moana» and when I asked them to direct ship a phone to me, I got «you can do that yourself online» I would understand if the store was slammed but it wasn’t. It came across as lazy employees and horrible customer service.

By far, the best fade you can find on the island. I’ve been all over, and no one has even come close. If your looking for a clean cut, and an old school barbershop feel this is the place. The staff is great and you will feel like a new man when you get out of the chair. I really appreciate the way they welcomed me, and I have honestly never had a better haircut in my life. You will not be disappointed. Mahalo to Da Wig Shop. You far exceeded my expectations and I appreciate all of your hard work.

I am basing my rating on the Sprint Network in Hawaii. Coming from AT&T, I guess my expectations was much higher than what Sprint could provide. The network was the worst! I constantly had dropped calls, majority of the time could not send picture text messages, and could never post any pics on IG. If I wasn’t catching the 3G signal, I would be on O… which means no service. And to top it off, I never had 4G or LTE. They offer unlimited plans because what you can do is only limited.

Switched to Sprint this summer while home on Indiana. Got back to Hawaii and discovered the IN independent store had screwed up nearly everything about my plan. Today Bruce at the Aiea store fixed it all with a smile and some humor. Kept me from getting even more upset. He did a great job.

The customer service of this store has gone down so much in the last couple of years.

I’ve been here many, many times and I love it!
The customer service is top rate an their selection is good.
I only have two complaints:
A. The parking is atrocious!!!
B. At times, there can be a long wait to talk to a customer service rep.
Other than that, it’s all good.

I’ve been to this location numerous times & received exceptional customer service. Even during the times where you have to wait for a day & a half to be serviced. When a place is busy, its busy. Can’t blame businesses that don’t have full staff at all times (you never know, the economy is making the world go round right now).
This review is for KAHEA, geez can I say HILARIOUS, omg. I swear I was smiling & laughing the whole time she was helping me out. My husband bought me the phone I’ve been wanting, oh so bad since its release (LG Optimus G). Boy this phone is bad a**!!! Anywho, I had the super super super, I mean way beyond dinosaur age version of the same phone. Not a big fan of phones, but I am when it comes to cameras & this phone won me over.
If you want a good laugh to make the time pass faster while your being serviced KAHEA is the person to solve & be there for all your cellular needs.

Really nice people, they try to help you as quickly as possible.
The parking is horrible, you have to really look around for open spots.
The last time I went in there, it was really hot. I was perspiring in there :(
I’m not sure what else to say about the place. I just know I’ve only had good experiences there: D My only gripe is the parking, lol.

I’ve worked for 2 different cell phone carriers/​providers in my life, and so I would say I’m pretty experienced in the cell phone industry. I know how they work, what they’re supposed to offer, and how much they care about their commission.
However, my experience here was not like that. They asked me for help, they made me check in, they made me wait. But they didn’t push any sales on me and that’s what I like. They didn’t try to rush me out of the store, or look at me like an idiot either because I let my dog chew away my new phone charger. Instead, they replaced my cord free of charge. Uhhhhhhhhhhhhh WOW!!! The lady laughed a little and said she knows how it feels, so she was willing to go that extra step and swap one out for me. Awesome!
The ONLY bad thing about this is: 1) stock and 2) the greeter. Now I know they can’t control their stock (they’ve pretty much been out of the HTC EVO since it came out) and they said the only way I could get the phone I wanted was to put my name on a waiting list that had no definite date as to when the item would come in. Mmmmm no thanks. I got my phone through a 3^rd party dealer in 2 days, why wait what could me MONTHS?!
The second bad thing they DO have control over and that’s the greeter. I’ve been here twice and each time it’s a grumpy old guy who works the front, doesn’t smile, and bluntly asks you what do you need today. This guy is their front line, the first impression on the customer and he can’t even break a smile? Rather he lazily and unprofessionally leans over his podium like the god of Sprint. Minus 1 star for sure!
Quick Tip: HTC EVO is greater than iPhone4