Cold Stone Creamery

I came here the other day and ordered a peanut butter cup perfection and substituted the chocolate ice cream for cake batter ice cream. I remember the staff was very pleasant and worked well and supportive of each other. Though my visit was a few days ago I found it monumental to publicly share the courteous service I received from Marcus, he definitely cares about giving every customer who visits a pleasant experience and during my visit, I witnessed him treat everyone with the same polite and welcoming mannerism. Will definitely be going back due to his exceptional service! Thanks Marcus! =D

Wow! There are some new employees at this location that really make going out for ice cream a lot of fun! They are excellent with mix-​ins and making sundaes. Give them a tip and they sing Cold Stone jingles! Cold Stone has the best ice cream and now this location also has the best service!

Cold Stone ice cream is delicious. It is pretty expensive and this location is really slow, but it is good. It has some quirks, but I think still worth three stars. Because it is so crazy inside with a long wait and employees behind the counter just standing there, I usually don’t go in. But, when I do, the product is still good.

This is the best ice cream I have ever had, I have visited a few other Cold Stone location and this one happens to be very special from the way they make actual ice cream to the wonderful people that worked there. I refer everyone I know to go there because of the richness and the pleasant atmosphere surrounding the place.

Best chocolate shakes ever!!! So creamy and so good. And i love the chocolate ice cream with cookie dough brownie and coconut shavings.

Ice cream is always half way melted, and customer service is the worst I have seen at an ice cream shop.

Tiny cup of okay, partially-​melted ice cream/​sorbet/​sherbet, mixed with a teaspoon of something for exactly 18 seconds = $ 4.29.
FOUR. TWENTY. NINER.
Four hundred twenty-​nine pennies.
Nearly 5 clams.
For $ 4.29, I can get a half gallon of tasty ice cream and a bag of M&Ms and go freaking wild.

I love Cold Stone. Maybe because I love ice cream. What I DON’T like is the terrible service in receiving from their employees as I type this. I’ve been waiting in line for almost ten minutes. The guy with the dreads answered the phone in the middle of serving another customer and instead of taking the call later. He didn’t help us instead walked to the back to finish the call. The woman who was with him helped another customer so we had to wait even longer.
I do, despite the service, enjoy my birthday cake remix every time.

The conundrum for me is that while it’s nice, it’s more expensive than the Sweet Frog just down the road. Now, it’s creamy, and ice cream instead of yogurt, so if you like one over the other– you’ll like it.
I’ve been to many other Coldstone franchises that were more customer friendly, fun and not as dark as this one. Example: the speakers here are blown out, and sound like you’re listening through a badly blown out headphone that’s mounted to the ceiling. I mentioned this to the staff over 8 months ago and it was the same tonight.
So as not to heap coals upon them, I like the sweet cream flavor ice cream. Just not enough to counter everything else.

I used to love Cold Stone until a few times I have taken my children to this locaiton. It is a chain restaurant so you should have same experience but it is not. Waffle bowl was kind of stale and the attitude of the employee was not all that great. Well, they have a ice cream and mix in. That is nothing extra ordinary now a days.

I am a Cold Stone snob. So I am comparing this place to my favorite Cold Stone location in Crystal City.
This location is not as clean. The glass had a lot of smudges and the floor didn’t look well kept.
As far as the Ice Cream. It was good but for some reason every time I come here the ice cream is half melted. The waffle bowl was fresh. I actually really enjoyed the waffle bowl because it was thin and crisp. The brownie she mixed in tasted pretty good, but it was rather small. They didn’t have hot fudge, which was a bummer.
All in all, the service was good and I enjoyed my ice cream. They could improve the cleanliness of this place but maybe today was an off day.
The biggest FAIL is that they are stingy with the toppings an stingy with the ice cream.

My husband and I stopped in after our anniversary dinner in April. We both decided that was our preferred desert for the celebration. Unfortunately, extremely rude, uncourteous attitude of the young employees definitely spoiled it.
We stood in line for 10 minutes. We were never greeted. I went to sit down after standing there and my husband stayed in line for us. We discovered we were standing in the wrong side of the line — only discovered that after asking fellow patrons.
Ok. Maybe one of the two people working behind the counter could have acknowledged us or informed us. But whatever. We haven’t been to a Coldstone since living in Colorado & did not realize the counter was set up differently. Anyway.
Instead of getting my mint chocolate chip waffle cone, I received the apparent signature called mint mint chocolate chocolate chip? I inquired why there was chocolate syrup & stuff in it and the girl just looked at me rudely and stated that was the signature. I did not want the signature, never asked for it and would like, simply, mint chocolate chip in a waffle cone. She literally snatched the cone from my hand and proceeded to make me a new one… this time, though, the ice cream was the smallest size, like 2 inches below the top of the cone, but I was still charged the ‘love it’ size. I will never go here again. Ridiculous.

I like this location and I haven’t had bad service yet from here either.
The staff needs to learn their portion sizes better. I ordered a Mine and there was easily enough extra to make it an Ours (the waiter did give me all the extra left over, so I’m not complaining) just saying that as far as business and profits go you’re losing out on money from not having accurate portion sizes.

Recently visited this location after dinner looking to cure my sweet tooth. Actually, I had suggested we go to Krispy Kreme (the hot light was on! OMG) but I got talked out of it in exchange for some sweet, creamy goodness. Boy do I wish I went to KK!
I ordered a special, Brownie A La Something… Don’t remember the name. It looked SO good on the menu and I couldn’t WAIT to tear into it once I got home. Boo thang played it safe and got regular ice cream with chocolate shavings folded in. Anywho…
I get my ice cream, use my gift cards, and go on home. I don’t get a chance to actually eat my ice cream until about 10p, I got to CS about 10 minutes before closing (maybe 8:45ish?). I go to eat my ice cream and I can’t even cut thru the brownie with my spoon because it is ROCK hard! I mean seriously, ROCK HARD. I didn’t actually watch him make it so I thought maybe he put a cookie under my ice cream instead of the brownie its was so hard… And it must’ve been blazing hot because my ice cream was a soupy mess even after I put it in the freezer for a good 30 minutes before I got a chance to eat it. I haven’t had Cold Stone in almost 2 years, so I was really looking forward to this. And I’m super bummed because I’ve been sitting on these gift cards since Christmas and finally got a chance to use them, only to be disappointed. I plan to call tomorrow morning to see if they plan to rectify the situation. Will keep my fellow Unilocalers updated! And next time, I’ll stick to the Hot Light ;)
*Update 3/​14/​13*
Called the next day to speak to a manager about my ice cream. Spoke to a lovely lady named Ann on the phone whom apologized for the mishap and offered me a replacement at no charge. :) I stopped by before going to Jimmy John’s down the street for dinner. It was DELICIOUS! Thanks for handling the situation with such grace. I raised my review a star because of it. I will return!

I’m done with this location. The service here is poor.
Today I ordered a birthday cake remix, as usual… the Like It size. I was helped by a young man by the name of Nate. He put the ice cream on the slate and put a tiny bit of chocolate syrup on there, I asked if he would put on a little more chocolate syrup (since usually they add more than that), he says it will be .79 cents extra. I’m staring at him because surely he’s pulling my leg. He proceeds to put another squirt of chocolate syrup on, Barely mixes everything, then throws it in a cup and leaves a portion of the ice cream on the slate, which he scrapes off and discards… and proceeds to charge me an extra 79 cents. Really Nate?
I will not be returning to this location.