I gave this place two stars because the manager here is the nicest/funniest/friendly person. But if it wasn’t for him this place would only get one star. Every time we come here we expect it to be slow. We know we are going to be here a little over an hour and half. The only reason we keep coming back is because the food is somewhat good, but mostly because of the amazing memories my friends and I have had here. Other than that I don’t think this place has much hope.
Alaina P.
Évaluation du lieu : 1 Huntley, IL
I just left this restaurant with my husband and the service could not have been worse. It did take long to seat us, but our host was a young boy with brown hair named Nick and he didn’t welcome us or greet us. I had to stop and ask another waitress for his name because our waitress, Bella, took forever! And when we got our food not only did she hand my lunch to my husband and his lunch to me, she got our orders wrong. She was sorry, but there weren’t that many tables and after she went away with our orders she kept coming back and made us feel like we were rushed to get out! Terrible experience hopefully next time won’t be as bad!
Carolyn P.
Évaluation du lieu : 1 Elgin, IL
My family went to Chilis for dinner on Wednesday, February 24th. There were very few people in there at the time. We should have been concerned when the waitress brought our drinks and did not return for 20 minutes to take our order. When the order finally arrived– that also took a very long time, our food was lukewarm at best! She NEVER returned for refills on drinks. Finally, when she did return, we asked for the check. Although it was our check, it had many extra items on it. The manager opened the door for us to leave, but he never said thanks for coming or ask about the meal. We told him we probably would not return because everything about the night was bad. He didn’t even say sorry– Just oh, I’ll look into it. A lot Of good that would do us! I
Hannah D.
Évaluation du lieu : 3 Lake in the Hills, IL
I went here with my boyfriend a couple nights ago and the food wasn’t bad. The guacamole was really salty, but the entrées were pretty good. Our server though was a little pushy. She didn’t really smile and she kept wanting us to order. But the moment our food came and it wasn’t all that we had ordered she was no where in site. I had to ask a random server who walked by.
Tim N.
Évaluation du lieu : 2 Lake in the Hills, IL
I HONESTLY don’t know how this place is still in business. … …
Gina D.
Évaluation du lieu : 5 Palatine, IL
Fantastic. Nothing served is under 1000 calories here, but it’s all delicious food. Good service too, if you cannot decide because they just have too many delicious options on the menu, ask your server because they will tell you the best thing to order. Chips and salsa here are very good. The salsa isn’t very heavy but that’s what makes it great! The new white queso dip with spinach and guacamole is delicious and a MUST order!!! Better than the normal boring queso, for sure! Once you’ve tried this though, there’s no going back to just chips and salsa, those just don’t compare. Classic favorite of mine are the Buffalo wings — SOOOOGOOD!!! Margethrita flatbread was suggested by the witness and for good reason… it’s hard to not eat the whole thing! Delicious. The onion rings were a good pick off the appetizer menu. If you’re are looking for a drink I would suggest the watermelon cooler. this is by far my favorite!
Michael W.
Évaluation du lieu : 4 Lake in the Hills, IL
I had not been to Chili’s in many years and I was surprised. Sort of like a Tex-Mex feel to the menu and we all liked our food. They had several TVs around the dining area and we took our time. My son did not like his mashed potatoes(that was a first) and they brought him another side immediately. Again, I was really surprised and will eat at Chili’s again soon because this was a really good experience.
Amy L.
Évaluation du lieu : 2 Huntley, IL
I really like Chilis as a place to bring my family. But this location as some serious issues. Almost every time I order take out its wrong. And the service inside is so much slower than any other location. Won’t be back.
Paige W.
Évaluation du lieu : 1 DeKalb, IL
I don’t usually go to chain restaurants but I was with my Dad and we wanted a quick bite for lunch so we stopped on a Monday. We ordered off the lunch menu and since neither of us were very hungry. We split the bowl of chili and classic turkey sandwich(and ordered an additional bowl of soup). The chili was good and hot, though odd that it arrived with no crackers. When the sand which arrived the fries were stone cold and it was only a ½. Nowhere on the menu does it state that the order is a ½ order. I asked the bartender and his answer to me was just«meh, poor marketing. That’s how it is here.» Our waitress asked if we wanted to see the manager who did eventually come over, but who proceeded to toss the menu AT us, say«that’s just how it is here» and that he didn’t make the menu and«there’s this place called we can write and complain to because he doesn’t make the menu». It was seriously one of the most atrocious lacks of customer service I’ve had in a long time. When we received to check the manager did begrudgingly remove the ½ sandwich, but the damage was done at that point.
Shannon R.
Évaluation du lieu : 1 Huntley, IL
Let’s start by saying the best service was by the hostess who simply seated us, the rest was all downhill. Waitress was everything but attentive. Many excuses made from having a trainee(nowhere to be seen) to being busy for a Monday. Husband didn’t h a very drink for an easy 10 minutes. Food took just under 50 minutes to arrive(chicken and taco). Waitress didn’t return after food wad brought so we paid on the kiosk and left when done. Koodos to the hostess who smiled and said, «thanks, have a great evening! «.
Ashley P.
Évaluation du lieu : 4 Lake in the Hills, IL
Love chilis. The atmosphere is very fun/laid back. I can say the downside of this place is that it is always pretty chilly in there so bring a sweatshirt! The staff is typically very attentive/friendly, kacey, was great at my last visit! Food is always delicious, love that they have a black bean burger and that you can great their potato soup without bacon(so good)! Definitely recommend this place!
Thomas E.
Évaluation du lieu : 5 Algonquin, IL
I used the Chilis to go. Convenient parking. Order was taken quickly. Food arrived in approximately 12 minutes. All 4 orders tasted great. We will definitely use this for take out again.
Brian F.
Évaluation du lieu : 4 Lake in the Hills, IL
The last time I was here had to be a couple years ago. I used to crave the Paradise Pie(R.I.P.). Last week we had Chili’s to go in an airport terminal and we were impressed with the Fresh Mex Bowl we shared. This lead us to hit up our local neighborhood Chili’s again! The interior has remained largely unchanged in the past 10 years, which is okay, because it’s still clean. The beautiful part is that the menu has been revamped and the selections are fresh and unique. The baby back ribs are still here, and the sizzling fajitas, but they are complimented with a whole new array of Mexican inspired dishes! The kitchen was slow and the server was not as attentive, but she was also tending bar, so I’ll let it slide this time. The bottom line is that if you haven’t been here in several years, it’s worth a glance! Portions are huge, so split an entrée and get the chips and salsa. You can even sign up for the email list and get the chips free!
Carole L.
Évaluation du lieu : 5 Oak Island, NC
I’ve had dinner twice and lunch once in the last three weeks, every time the staff is great. The menu has changed recently and everything I’ve had is delicious. Willie and staff are doing a great job!
Dee W.
Évaluation du lieu : 5 Hampshire, IL
Gotta say Chili’s has stepped up their food recently. Didn’t come for 1.5 years because it was horrible. Kids wanted to try again and I have been pleasantly surprised. Appetizer selections are great and they are good. Food selections are healthy… well some are lol… taste and spices are great. Keep it up!
Furious M.
Évaluation du lieu : 1 Gilberts, IL
Its quite simple. I ordered fajitas and was served a cup of blue molded american cheese! This place is a no go. I contacted Chili’s and they never even responded. i understand mistakes happen but how does somebody miss mold in cheese?
Savannah B.
Évaluation du lieu : 5 Chicago, IL
I was there on a very busy Friday night. Wait time was 30 minutes! The hostess said they were unusually busy. But I had Jerald as my waiter and he was great! The food is always fabulous.
Clare L.
Évaluation du lieu : 2 Woodstock, IL
Food was good but my boyfriend ordered the six oz sirloin and a 10 oz came for him. He was honest right away and told the waitress and she said” oh I thought you said the 10 just keep it and I will change it to the 6 on the bill”. Which was fine we would have taken the rest home since he wasn’t that hungry, but she came back a few mins in while we were all eating and said«my manager changed her mind, we will have to take that one back and make you the 6 oz and then charge you correctly.» Since we were all eating and he didn’t just want to sit there with no food he just said he would take that one and pay for the 10 oz(which was six dollars more). They are just so rude here and don’t care. So we paid the bill and tipped normally, but now it is another bad experience so we probably won’t be back to this location.
Jennifer S.
Évaluation du lieu : 3 Bartlett, IL
So when I don’t write a review immediately, I often draft some notes. For this Chili’s location, I wrote: Too expensive for what it is. Sticky table. The kinda sums it up. Four of us at at a table in the bar. The service was not remarkable at all. The food was very saucy — probably to cover up what we were eating. The sauce likely led to the table being sticky when we arrived. Overall, I was not impressed. Fries weren’t hot. Tortillas were gummy. It was just not what I have come to expect from the Chili’s chain. What I did enjoy was the strawberry lemonade that my son’s girlfriend suggested. It was a sweet treat without being soda. I would likely try that again. Unfortunately, I won’t be rushing back for much else.
Sarah H.
Évaluation du lieu : 4 Pingree Grove, IL
My husband and I stopped in here for lunch the other day while the kids were at school. We ordered off the lunch menu, and also got a free order of chips & salsa for my foursquare check-in(gotta love these little hidden bonuses!). The service was excellent — and super fast!(though, it wasn’t busy)