Jack In The Box

I usually get coffee in the morning through the drive-​thru. Great coffee, great service. The employees are very friendly. The ladies in the morning are very pleasant. Stephanie is the best. She is very friendly, courteous and professional. I go every so often for lunch. Same great service, great food. Ladies in the afternoon are very pleasant also. Chelsea is always nice.

Let’s see, it’s fairly decent place considering it’s fast food. They break down their menu into categories. Such as beef, chicken & breakfast. There’s something in that basic breakdown that everybody will like. They even have some vegan friendly items. ³⁄₅ only because the quality could be better, but it isn’t bad.

Clean store. Decent food at a reasonable price. Customer service isn’t always there but it’s fast food so it’s tolerable. Gave one more star cause their menu is so varied.

We were just here on our way to Northern California, and used the restroom. An employee came out of the women’s stall and washed her hands for maybe two seconds (no way she could’ve used soap in that amount of time). I take cleanliness very seriously when it comes to my food, and this disgusted me completely. There was no way we were going to proceed to order any food after witnessing this.

Stopped by today and decided to go inside to eat and the place was filthy. Especially the drink station! There was fruit punch everywhere and the floor was dirty too! There was visible trash on the floor and tables. I just wanted to quickly eat and get out!

I love the fact complete menu is available all day. I’ve never had a problem with this location. Food is always fresh and hot. I like the fact I can pick up a salad at 7am on the way to work. Breakfast burritos are pretty big.

***** Pit stop review (Altadena) *****
This Jack in the Box is located right off of the Arroyo exit (northbound) of the 210 freeway. This is the only fast food place that I’ve seen so close to the freeway from the Pasadena 134 split to the 5 freeway. If you need a break from your travels this is the place to go. There’s plenty of parking spaces in the rear for large vehicles.
The only thing that I DON’T like about this Jack in the Box is the tagging in the men’s restroom. I will never understand why people waste their lives away scribbling on toilet seats. I’ve asked women whether they see the same vandalism in their restrooms and I get a general «NO». I wonder why it is that men like to mark their territory to a larger degree? Maybe it’s the same natural instinct that drives dogs to pee on a fire hydrants?
Anyway, this is a message to the owners… Don’t be discouraged. Keep painting over the graffiti. Keep replacing the vandalized parts. Replacing the $ 5 toilet seat is a small price to pay in the big picture. Your facility looks great, but the lack of attention to the details is a big downer.
Food = as expected
Seating area = clean
Service = friendly
Restroom = clean but unsightly tagging.

Worst customer service ever. The lady at the window (dajonies) denied my request to add a oreo shake. she said «if you want a one you have to go back around in line». Yet it still took a couple minutes to receive my order. Never again will I go to this location nor will I recommend anyone either. This is a perfect example of the carelessness and laziness of some employees.

This location is pretty busy, and with good reason, their food is good. That late night menu is bombacious…
Of all fast food, jack in the box always hits the spot.

I liked that this place was right before the freeway entrance, which makes it super convenient. I love Jack in the Box and they’ve stepped it up as a whole in the past few years. Their food, lile their curly fries and chicken nuggets, taste like legitimate food not just fast food. The only thing I would say for this place is that i didn’t see anything that made them stand out from any other Jack in the Box stores out there. No complaints, though!

They ALWAYS get your order wrong

I have been to this location twice now.
The first time was just me stopping in while I was out walking around. I got a glass of water. Over-​all it was fine.
The second time was last night. This was pretty bad. I was on a late night food run for me and two of my friends. They wrote on a list for me that they each wanted 10 «Big Hamburgers» and a large Sprite. They told me to get whatever I wanted for myself. So I pulled up and saw the ad for the new chicken nuggets and I wanted that. Then I saw the ad for 20 nuggets for $ 5!!! Now I was excited. So I pull up to the microphone and order 20 Big burgers 2 sprites. They tell me that there is no «Big Burger» only a «Big cheese Burger». (already an issue and I haven’t even ordered my food yet :() so i quickly text my friend who confirms that they meant to put «Big Cheese Burgers»
I apologize and ask for the 20 Big Cheese Burgers and 2 large Sprites. THEN she tells me that they are out of chicken nuggets! In my head — All Hell has broken loose. Now what the hell am I going to get. Jack in the Box has so much to choose from and I like so much of it but I was dead set on those nuggets. I ask about the chicken strips and luckily they have them. NOW– I am well aware that the nuggets are new and probably at a promotional price. So they are probably a lot cheaper than the strips. But I am no paying for this meal so what do I care. I then ask the lady «how many chicken strips would i need to buy to get roughly the same amount of chicken as I would get from the 20 piece nuggets?»
Sounds like a simple enough question to me.
Sadly the responses I received were all tainted with confusion. First she tried to explain that there were only 4 strips to a box and that she could not change that (as if to imply that I was asking her to make a special box of chicken for me). Then I repeated my question and she said that there was not a larger chicken strip box to sell. Then I tried one more time and said «I just want to get about the same quantity of chicken, so how many boxes will I need to buy?» She said I will have to buy 5 BOXES. This answer was ridiculous so I just ordered a #12 with a milk shake and got the food and left. It was on the way home that it dawned on me that her answer was based on mathematics. This did not occur to me in the drive thru as it took a while for strangeness of this answer to really sink in. Her response to my question was 5 boxes because 5×4 is 20. She thought I wanted to buy 20 Chicken Strips because I could not get 20 nuggets!!! REALLY!?!
Sadly the story did not end there. Once I got home my friends discovered that the bags were full of hamburgers and not Big Cheeseburgers. I had to drive all the way back to give them back the 20 hamburger. They didn’t even give me the cheeseburgers for free as I had hopped. Had to pay the difference and didn’t even get a free dessert or an apology or anything. :(
oh well. It could have been worst.

The only reason I gave this place two stars is because they are getting slightly better at getting an order right. Almost 95% of time I receive my order through drive-​thru they get it wrong. If its not one thing it’s another. They forgot straws, they gave me no napkins, gave me onion rings instead of curly fries, missing food, different burger, with pickles and onions when I clearly asked with NO PICKLES AND NO ONIONS PLEASE!!! They repeat it back to u, even ask u to look at it to make sure it’s correct, and still mess up. What a shame. I only come here because the bf like JIB and it’s really close driving distance. I always try to make sure everything is correct when I get it, but something always seems to be wrong. Idk if it’s just my luck but they screw up ur order all the time. And what’s worst is, they are simple orders nothing complicated. It sucks that most of them are incompetent.

There’s a really hot guy with green eyes!!! go check him out ladies!
The jalapeño poppers are to die for.

I’m not sure why this got such terrible reviews.
I’m a huge JIB fan and I’ve been to SO many in SoCal. This is actually the nicest I’ve ever been to (only been through the drive-​thru). The employees are the MOST friendly and helpful. The exterior of the building is clean, and new. No shady transients hanging around. Love it! I will go a little farther out of my way to go to this one over one that may be closer.

I pass by this location everyday on my way to work and stopped here only because my son was hungry. Didn’t like the service. Asked about a product and I got mumbling, your bothering me attitude. Then as I drive forward to pay for meal, female worker (probably manager) walks up to window and is talking to employee. Had to wait til she moved so I could drive forward and pay for meal. Then gave guy my card asked for partial payment and the rest would be on card. That took forever and then they said they couldn’t do it.
We’re not going to talk about female worker messing with her lip and then handling someone’s beverage.
That was the last time I’ll go there. Will drive all the way to the one in La Canada on Foothill.

Bacon Cheddar Potatoes Wedges w/​sour cream… oh yeah 2 tacos please… i rest my case.

The staff here is so energetic.
Small mistake in order…
Awesome manager redid it ALL.
Tha’ts the way customer service SHOULD be.
Right on Jack!

Get what u need and go on ur way. I eat the salads. They’re yummy and pre-​made. I order inside, because drive thru takes forever. The Oreo milkshake is so bad for you health wise, but it’s delicious! I come back regularly for my lunch breaks (the days I’m too lazy to bring food).

I can’t rate less than one star unfortunately. These people never get the order right. Even the cashier will repeat your order back perfectly and still get it wrong. It will cost more when all is done. Their tea is disgusting. I believe it is over steeped. People are always stealing drinks and filling coolers with ice leaving none for guests. It is OK as long as you speak Spanish or aren’t homeless I guess.