FedEx Office Print & Ship Center

Came to pick up a pre paid order. We have been waiting in line for 15 minutes while the one employee working here tries to help one customer. He doesn’t know how to ship the package. So we all suffer.
Will have to find another printing company.

I came here on 9/​30, my experience was horrible! I stood in line to drop off a packaged and was told rudely to place it in the drop box. I was not greeted and the employee seemed annoyed. When I went to place the package in the drop box I noticed the door to it was opened. I return to the line and asked the same employee if she could take the package due to the door being opened. She rudely said you can just place it here, pointing to the counter. She never once made eye contact with me. I am appalled at the customer service and would recommend to avoid this place!

Super helpful and quick. Great experience, despite others’ complaints. I mean, it wasn’t a life changing experience or anything, but exactly what I needed to get my package across the country.

This place is the example of bad customer service. Walked in to the empty lobby at 4:16. After 8 minutes of yelling hello. Some one walks out if the back with blood shot eyes like we just woke her up. 1^st thing she asked was if we had a shipping label on our box. I planned on saying «No because I have an email with a link to a prepaid shipping document. But before I could finish I was very rudly cutoff by the employee saying «we can’t help you, we don’t do that.» I just stood there looking at her. After a couple of seconds she said we have to go to a fedex office to do that, the closest one is 8.1 miles away. I will be never be using this location again and would advise everyone to go anywhere else.

I walked into this Fedex with a pre-​printed and pre-​boxed package. I was barked at by the employee and treated rudely when I asked a simple question.
A simple job that should take the employee 30 seconds to process the pre-​printed and boxed item, is less important than them having a conversation with a coworker and acting bothered to engage with the customer like a professional!
I will not be returning, I would rather drive out of my way to a different location then to give my business to this location!

you better done your research online before go there. the staff think they know everything but they actually dont know any better
I try to ship something to HK, i found on their website there is a 25KG flag rate box so i want to get that since its cheaper. before i go there i called n ask about the flat rate box they said I have to actually go to the store n check the price. When i got there n ask them for the flat rate box they look clueless, instead of the box I want they gave me something different which is the 20×20×20 with 30Ibs limit and for the shipping is almost $ 600 compare to what i check online for the flat rate, $ 200. On top of that, the staff, John, was rushing me to pay for the box before I can make everything clear because normally it should include the box. At the end, we have to go online and show the website about the flat rate box to John and he has no idea what I am talking about n ask the manager to talk to me. the manager told me that they dont do flat rate at this location. So I have to return the box WASTE OF TIME!!! If you d

I need to print some portfolios to apply to graduate school. I went to this FedEx because I saw its consistent positive reviews. But my experience is not really that positive.
First of all, the staff weren’t really helpful if you need a bit of suggestion on graphic design. I needed some suggestion on margins and bleeds for cutting and binding, but they were not able to give any. Besides, they were running out of binding samples so I really had to make a decision based on guessing what things would look like. If you have a final product with very certain ideas in mind, you might be ok with going — just pick you paper, and you’ll be done in half an hour. But if you are a student, or anyone who is not super professional in graphic design, and you’re hoping to get suggestions from them because they «have a lot of experience with printing and cutting», you should go somewhere else.
Second, printing. Even if we are only talking about printing and cutting, which should be what they are actually good at, I was very disappointed. The print quality was just OK, but they didn’t cut all the edges consistently, and a lot of them have rough edges. And the binding — I could even see the glue from the outside. So my portfolio looked just like a little booklet that was made by a 9^th-​grader in a crafts class.
Third, shipping. The staff at the shipping counter could not tell me the difference between Ground and Express, and he was looking at the screen telling me options of «2 days», «3 days» and so on, and wasn’t able to say for sure whether those where calendar days or business days. What a joke.

This is a ver nice store in the center of the Riva Festival in Parole, MD. It is huge for the real estate and has two entrances (front and back). The service is sometimes slow if there are a lot of people queued.
I do appreciate how the staff will call out for anyone with «drop-​off» packages to save time. They also will suggest a delivery receipt for certain items (such as returning items to Verizon or Comcast).
They also provide tape and some packing materials for free.
FedEX may be a bit more expensive, but I think it is worth it.

Whatever you might have heard about Kinko’s customer service on the whole, I highly recommend coming to this one. I am a graphic artist and frequently need my works printed at top notch quality for sale at various conventions, and I swear, I will never go anywhere else for my printing needs.
The sales staff at this Kinko’s in particular are top notch. They are understanding, knowledgeable and prompt in getting the job done, and they always greet me with a smile. What’s more, my work always comes out looking absolutely wonderful with the colours on pointe and the linework crisp and clean. I have never had a bad job from this place. There was one instance where I was printing a comic book which they kindly offered to bind and staple for me. All of the pages were in order and printed beautifully, but the cover was reversed. They very courteously and swiftly resolved the matter and I received a discount on the final product for my trouble. They will always make sure I come away happy with my purchases and my experience.
I had the option of having my prints done for a dramatically lower price at the print shop at my friend’s university, but my experience with that simply did not compare. They got a huge order of mine all wrong and were quite rude when I asked that they rectify the matter. It was disastrous. Suffice it to say, I am very happy to come to this Kinko’s instead, even if it means paying more. The friendly staff, quality of the product, convenience and fast service make it totally worth it, and a pleasant experience all round.
Please come to the Kinko’s at the Festival At Riva shopping centre for all of your printing needs! You will NOT be sorry :)

I needed some workbooks printed up so I walked into this FedEx location to have them done. It seemed pretty busy at the time, but I was taken care of quickly by an employee named Tenly. As we were working, I realized the Internet connection in there was VERY slow, which didn’t make sense to me seeing as though so much of their business is done relying on the Internet! Other customers were getting very irritated by this situation as well, and another employee expressed his annoyance with the problem. Despite this, Tenly was patient, friendly, and efficient with my order and I left with very nicely done workbooks. I would give Tenly five stars for her great customer service, and the fedex three stars for their terrible internet connection, thus my four star rating!