Nordstrom

Bought a skincare item from the Murad counter and the sales associate had no idea what he was doing and gave me a half-​used bottle with the sample sticker slapped across it. I looked in my bag and was appalled. A child could use common sense and say «sorry, we don’t have it right now.» Took about an hour to get my money back because nobody wanted to help and they did it wrong about three times.

I went to Nordstrom to buy something from Dior for our secret santa in the office. Was particularly looking for a lip balm. Jonathan at Dior was very helpful and accommodating. He helped me find the specific one I’m looking for. However, he said it’s not available but if I could wait, he could check it in the back. I was in a hurry and I said I will just buy a gift card. I just thought it wouldn’t feel soo special giving someone a gift card. Then he offered the wonderful thing ever. He asked if he can wrap the gc and put it in a Dior bag. He wrapped it beautifully, put some Dior samples on it and made it look verry special. That’s the best customer service I have ever seen! Jonathan went above and beyond! Such an asset to Nordstrom. I will be back!

Very helpful staff, They had way more then enough employees working today. So customer service was at the highest…
They had a lot of stuff on sale. Picked up a few pairs of shoes for xmas gifts. Also this is a 3 level Nordstrom. So that was another plus…
Lastly. The employees were ultra friendly and helpful. Makes me feel good having a Nordstrom card…

I love Nordstrom, but had a lousy experience at the MAC counter the other day. I was making some returns and stopped by the counter purposely to make an appointment for a friend and myself to have make-​overs the next day. The associate marked us in the appointment book after confirming that they would have enough staff to do the hour long sessions. She proceeded to say that there was a $ 50 minimum product purchase and then asked «is that ok.» Well, if that’s policy, it will have to be OK, right. The next day we arrived only to find out that they only had one person penciled in for an appointment but to take a seat and they would get to us. In the meantime, one of the MAC employees was applying lipstick for two little girls around the age of 5?! Go figure. At that point, I politely said to just forget it. We moved on to the Lancôme counter, where we had great make-​overs, no pressure for a merchandise minimum although we both spent way more than $ 50! I do like MAC products, however, more professionalism is needed at the Annapolis location!

It’s Nordstrom, so of course it’s great and the fashions are good, albeit a bit pricy. That being said, this review isn’t about that part of Nordstrom since you already know about it. I just wanted to hip you mommies to game, actually, and let you know that Nordstrom is the best place to change and/​or nurse your child when you are at the mall! They have a separate nursing lounge off of the bathroom that is clean and private and feel like a living room and not a bathroom in the least. There’s also another setting area for ladies to just relax that is separate from the nursing area. You and I both know that mall bathrooms elsewhere are not the best and finding a private place to nurse your baby that is both relaxing and quiet can be impossible, especially with them eating every two or three hours. Nordstrom takes care of it all.

Rude and condescending service in the women’s department. We asked if they had a larger size and the attendant said we don’t carry that. How do you have a small but not a medium!!! The people that work here couldn’t be bothered with simple things like helping customers.

Bottom Line: Smaller than other Nordstrom stores with a mix of extremely helpful and disengaged sales associates.
I remember being so excited when Nordstrom came to Annapolis and I have been in this store many, many, many times over the years. As compared to other Nordstrom’s it is just ok. I’d really give it 3.5 stars but I always round up in favor of the business.
If you are ready to shop until you drop, here are some tips:
— A great way to start your shopping trip is by scoring a parking spot in the garage underneath. The escalators are located in the middle of the garage or you can take the elevator located on the perimeter.
— If you need a drink or snack, you will find the eBar in the mall just outside the shoe department.
— If you are more ravenous than a snack, the classy and quiet Café is located on the 2^nd floor near Brass Plum
— This two-​story store is smallish but always clean and organized.
— Even with the smallish size of the store I can always find great clothes, fun acecssories and comfy shoes. Items here span a wide price point from cheaper stuff in Brass Plum to pricier stuff in the Designer section.
— Also, they have a small but wonderfully enchanting housewares section upstairs near activewear and lingerie.
Unfortunately, Nordstrom loses a star-​and-​a-​half because I’ve had way too many surprisingly bad service experiences here. Between my last three visits I encountered the guy in accessories leaning on the counter texting while chatting with another associate, the girl in dresses not wanting to help me find a glitzy gown for whatever reason and the girl in activewear unenthusiastically processing my new-​with-​tags still in the bag, recently purchased, online return. Sigh. I guess its really the unwelcoming postures that are so off-​putting for me. (And as a side-​note, I had only ordered stuff online because I couldn’t get help in the store.) :-(
However we all know that Nordstrom strives to give excellent customer service and the team over in Point of View, t.b.d. and Savvy are awesome. I shop these departments for work clothes, weekend clothes and going-​out clothes alike. And, I never come out of here empty handed. The sales girls in this department, and especially Megan, all deserve five-​plus stars. They are warm, welcoming, not-​pushy, observant of social cues and motivated to help customers feel good about their wardrobe. If it wasn’t for the great clothes and awesome service in these departments, I wouldn’t shop this store at all.

I love Nordstrom’s. While I am not your usual Nordstrom’s high end budget customer, they don’t look down on me or treat me any differently than the lady next to me dressed to the nines either.
I am in love with Jo Malone colognes and they sell them at Nordstrom’s and that is my current crush at Nordstrom’s. The service is impeccable and I can be in and out in minutes.
Nordstrom’s has always had the best service no matter where in the country I shop. Great selection. Top quality. Great service.

The level of service I received from Gin at Nordstrom’s mens department is the reason I continue to shop their. He is an asset to the store. I recently purchased 2 suits from there and Gin really went the extra step to help me. I would recommend any one looking for mens clothing to go and see Gin.

I always receive top notch service, even when I’m in my sweats and looking like the crazy sleep deprived mama that I am.

Huge men’s department and men’s shoe area. They carry some of the more nautical themed clothing and accessories here because it’s in Annapolis. It’s a very clean store with plenty of sales people waiting to help.

(2÷22÷14) I casually came across a review that our humorous CM Kimberly S. created. Her review focused on Nordstrom’s bra fitting services. I thought, I’m in the mood to shop, what the heck. It’s been a while since my last fitting, which was done at Victoria’s Secret.
The lingerie area was moderately crowded with weekend shoppers, but I was not discouraged. During my sizing, the associate gingerly listened to my anxieties around sizing and style (i.e. no grandma looking bras please!). She provided many attractive yet comfy options that satisfied my requirements. She also shared some helpful general tips:
–Cups should be smooth fitting: no gapping or overflowing
–Center panel lays flat against breast bone
–Bras should still be comfortable when seated as rib cage tends to expand
Exceptional customer service has always been a Nordstrom cornerstone. My fitting was truly an emotional experience and well worth the wait.
+Pro Tip: Women should get fittings every 6 months especially if your weight fluctuates.

This Nordstrom has a two story store that provides clothes. That’s it. I’ve been told that they are the shoe experts. Looks like they have a good selection of them. When I come in here, I really like the products, but the prices don’t seem as competitive to the other high end department store.

The store was clean and the service was great. I would say all the sales associates were very attentive to customers. The thing I like about Nordstrom that the men’s section is always well stocked with enough sizes and if they don’t have your size they can mail it to your home.

Nordstrom is renowned for its fabulous customer service and, of course, the Cafés serve delicious food. It was easy to pick them as the partner for an unusual surprise birthday lunch for my daughter. We’re vegetarian and they are quite accommodating to suit the dietary restrictions and preferences of their customers. We love the Lime Cilantro Salad. The Ginger Peach Iced Tea is the perfect, cool, refreshing beverage on a hot summer day. While it is difficult to choose from among the wide array of yummy desserts, she’s partial to the Red Velvet Cupcake. Thank you Emily for being my co-​conspirator and Matt for wonderful delivery on June 25!

I totally love this Nordstrom location! It is very clean and extremely organized! But what else would you expect at Nordstrom? The sales associates are super friendly and very helpful! Even helping me pick out outfits for my daughter and my niece on separate occasions. They order whatever they do not have in store and have it delivered to your home! Love that! They even send you a personalized «thank you» note card in the mail thanking you for shopping there and for helping you! Love that! Who thanks you for allowing them to help you! Top notch! By far my fave Nordstrom in the area!

Nordstrom has a lot to offer and many times does not cost much more than the other dept stores. Definitely sign up for their mailing list so you can enjoy their magazines and semi-​annual and annual sales. Shoe sales are the best along with the clearance bin in the handbag section and the sales racks of clothes. I like Nordstrom better than the other big stores because their return policy is phenomenal. You can try any of their facial/​make-​up lines before you commit to a purchase and can even have a personal shoe shopper call you if they feel like you would appreciate a new shoe that just arrived. They are never pushy and always helpful. Their dressing rooms are like lounges. And I love their Freepeople section. I always forget about their workout gear and lingerie though because it’s on another floor.

Customer service is one thing I always look for and in a large retail store, Nordstrom tends to be the trend setter. I was just looking into some spot coat options when I was helped by a sales rep. He helped me in finding the right style for my needs and to make sure that it wasn’t too out of my budget.
I tried several on and made him aware i was mainly looking and likely not getting anything until later in the month, he didn’t mind helping me and made sure everything I needed was addressed. That’s a great feeling, even since he is commissioned.
After picking out what I liked he told me about their in house tailor and how they’d be able to make sure the fit was prefect for free. And we all know that Nordstrom has one of the best return policies ever. Ripped, destroyed, or anything throughout it’s life it’s replaceable, pretty amazing.
I also like the clean and easy to browse layout, there is no Nordstrom Rack here, but their annual season changing sale makes the deal at the time even better.
In the past I have gotten a lot of things from here, shirts, shoes, etc. And everything seems to live up to the Nordstrom experience!

Shopping for higher end clothing and accessories doesn’t get any better in Annapolis. The customer service is exceptional. Employees are always friendly and accommodating.; they will help you get sizes or styles in another store readily — a far cry from other mall anchor stores. The store isn’t huge, but it’s adequate and nicely furnished. The only negative is crowded parking at the mall.

I love the EBar Café! IT’s delicious and they always have the most creative drinks. I had a dark chocolate caramel mocha the other day that was just top of my list!
I also love this is a great nordstroms. Maybe not as great as the one in West Palm beach that has exquisite service but it’s pretty good and it’s better than most of the other department stores. They are much more helpful here and more organized.