Starbucks

Starbucks Coffee is no longer the coffee king, but it’ll suffice when needed.

Great customer service. Everytime I’ve been here, the staff has been very nice and helpful. The enviornment is quiet and relaxing. You can get work done here. The wait is a little longer than other starbucks since there’s a drive thru but it’s not really a problem for me since I’m not usually in a rush.

Never the same opening time as their sign indicates; that earlier review where it was 6:15 am and they still wouldn’t open except for drive-​through — Yikes! Sometimes Ive gotten there 5:30 opening time and front door open. Couple other times no acknowledgement from inside to those of us waiting outside then around 5:45 look up and point to the side aka drive-​through now open. Uhh sorry no thanks, I’m off to Peets or the S-​Bucks by Target & Barnes and Noble. Both those places open even earlier and on time, and also very friendly! Surprised corporate rolls with this kind of stuff

Excellent customer service! I think his name was Delano, he is such an outgoing guy Who really made me enjoy being there!!! Will definitely be back! My drink was delicious and I loved the customer service!

Didn’t offer me a receipt. Forgot my second drink. Hardly any seating. I expect far better from a corporation like Starbucks.

Zero stars for my latest visit to this store. I ordered a grande iced drink in the drive thru. The partner asked me what he could get for me, when I was answering he was having a conversation with someone else on the headset. I was the only one in the drive thru at the time, so I did not expect huge delays. I drove up to the window, sat there for about two minutes, window never opened. The partner was right by the window, but he never opened it to say «hello» or anything else for that matter. I continued to sit there for at least another minute, and the window still never opened. So, off I drove. Absolutely ZERO customer service.

Total jerks! A woman screwed up our order big time. We asked a for VENTI double chocolate chip with extra mocha and Carmel sauce with no whip cream. She charges us for a venti. My mom was confused when she handed her a grande straw, and then saw her put it all in a grande cup, she opened the door and tried to give it to my mom and I, my mom, upset, said «we ordered a venti and no whip cream» she didn’t say sorry or ANYTHING. She closed the doors on my mom and turned around and went back the machine, she made enough for a venti but decided not to use it? She dumped the grande blend in a venti cup and dumped the blend in. She over filled it and it was leaking and she put it in another cup and it spilled even more. She didn’t even say sorry or anything, a sarcastic «have a great day» was all she gave. HORRIBLE. Service. Always screwing up orders. Go to the starbucks down the street by Jamba Juice. They are actually good at their job.

Most Starbucks are fast and efficient. Not this one. I’ve been here many times and they are slow and unorganized. I’m not blaming the employees. This one’s on the management.

Me and my wife came to this Starbucks at 6am to sit down and have coffee. the drive thru was the only service I could get when I pointed out to the employee that’s the shop hours open at 5:30 a.m. she stated because of sketchy people she’s not allowed to open up the dining door I made reference to East Palo Alto being a higher crime neighborhood than Antioch and they are always open at 5:30 a.m. this lady is obviously in the wrong business also there were boxes stacked on top of the table. Regardless of
what area this business is in all Starbucks should have same policies and procedure

I ordered a ham and Swiss breakfast croissant in the drive thru and they had everything on it except the ham! I would’ve went back, but I didn’t realize that it was wrong until I got to work –_–

Bad starbucks. I rather stick to the one in Brentwood. The workers don’t even greet you or say anything at all and the lines are wayyyy to long. Plus! My husband and I ordered the new breakfast sandwich… The middle was cold! Like just out the fridge cold! I was really upset because by the time we realized, we were already on the freeway. Along with that our drinks didn’t even taste like anything. We would have been better off with Plain coffee.

Terrible service! The latte was fast but the bagel took forever! In fact I didn’t even get a bagel, I waited 40mins for an «everything bagel» for them to give it to everyone in the drive through and by the time they noticed me they ran out. Very poor customer service. Will NEVER return to this Starbucks!

This Starbucks is one of the most horrible Starbucks I have ever been too! The drive thru wait is ridiculous! Been in line for 20 minutes! I advise anyone that’s in this area not to go to this one! Horrible I will never come here AGAIN!

line to long to go through the drive through, went inside only a couple people ahead of me– thought it’d be great– NO, one register going, not enough employees & now behind me the line is to the door. The pastry cabinet is ¾ empty and a mess, the food cabinet is half empty & the «lead» girl is having a conversation with a boy not even working! WOW… whoever is the manager isn’t doing their job. Money is walking out the door —! It’s the last weekend before xmas and the shopping center is packed! Is this their first time to this type of weekend because it seems they were caught with their pants down! BAD service, BAD choices, NO food.

Used to go to this Starbucks all the time a few months ago, last 2 times I went horrible experience got my order wrong I asked them nicely if they can change it to what I had ordered Girl on the drive thru snatched the drinks from my mom asked us to go through the drive thru all over again so I decided to get off got my drinks and the «caramel brûlée frappuccinos» had no taste at all! Two of the employees kept rolling their eyes and making rude gestures Bad customer service.

Holy smokes! I’m sitting In in the drive-​thru this morning and some old fart, obviously NOT an employee, with a ex-​fire department sweater and a horrible Jonah Jameson hair cut, leans out of the drive thru window, from inside the shoppe and begins to berate me!
After his verbal diarrhea ends, (apparently he took umbrage with the way I was driving behind him), he sulks back into the shoppe and all the employees can do is look at me with sh1t eatin grins and dumbfounded looks. No more than 30 seconds later, he comes back! Leans farther out the window at me in my car and continues to inform me of how much I pissed him off!
«Pissed him off»??? REALLY!!! I hadn’t even gotten a coffee yet, at some random friggin star sux that I’d never been too before!!!
After I reassured him that his opinions meant absolutely nothing to me, and my day, he gave me one more parting shot verbally and sunk back into own disturbed world of dementia… I hoped.
Now, here’s the kicker… The drive-​thru operator leans out with my items in hand, and asks «would you like a receipt?», like nothing ever happened!!! She just witnessed this guy slice off a huge piece of crazy pie, and blows it off like it’s an everyday occurance!
I asked her, like Wtf, «Did you just see that??? Does he work here!!!»
I thought, maybe, just MAYBE, he might have been a franchise owner, a manager on meth, or some other semi-​explainable sh! t… Her response:
«oh, no he doesn’t work here… He’s just a regular. He comes back here all the time.» she explains, still with that sh! t eatin Cheshire grin.
Wtf!!! Are you kidding me???
Antioch. Says it all. Armpit of the bay area.
Needless to say, I’ll never be back.
Crazy pie!

The drinks taste pretty good, but the cost keeps going up. They have messed up my drinks a few times. They use to give you the messed up ones, now they waste them and toss them. Not cool

They are always so nice here! It does seem to take a longer time to make one of their yummy drinks than other Starbucks. However, they are very friendly so it makes the wait not as painful. Though if I am pushing it on time this is not the place I stop inTo hoping I’ll get a coffee before I’m late to work. They have a good selection of snacks and goodies as well!

Always great customer service, I love this location best in the area. They are always fast and on top of everything. I’m especially picky abut my coffee and its always perfect.

Drive through okay.. .
Nice remodel.. .great staff!