FedEx Office Print & Ship Center

I’d like to give them a complete zero rating if possible. I ordered some unbreakable, guaranteed for life, husky mud guards that go on a pickup truck. They are made out of a rubberized plastic. Also in the box was a small bag of bolts/​screws. The company I ordered them from accidentally shipped me 3 sets instead of 2. So I arranged a return. Keep in mind that Fedex shipped this box directly from the online dealer. I knew I was going to return it so I never even opened the box. I taped the return label to the box and brought it to this Fedex location. The employee at the front desk looked at the box, lightly compressed it and said that the box needs more packing to make it through shipping and it would cost at least $ 3 to have them fill it.
I explained the whole situation to them and stated that the box is in the exact same condition when I took the delivery. I showed her the picture of the product that was on the side of the box with the description so they could understand that everything in the box was unbreakable and «guaranteed for life». She took the box to her «supervisor?» and asked her opinion. I explained the situation to her & that it obviously made it to me in one piece so it shouldn’t have any trouble making it back. The «supervisor» stated that it needs more packing because it will never make it without being broken.
#1. I understand company policies and why they need to be in place however;
#2 Since when does rational thought get thrown out the window to make life so much more difficult on the customer. I had to either pay $ 3+ or go back home and repack it. Very inconvenient and annoying.
#3 If unbreakable items need extra packing to make it through Fedex… I don’t think they are handling the packages with an ounce of care. I would recommend to never ship Fedex as they will break everything you send.
These people are incompetent. Avoid them at all costs.

This used to be a great center, nice and friendly staffs until the new manager was sent here. She’s rude obnoxious… the three guys are phenomenal. Carrie, one of the staffs is the grumpiest person I’ve ever met

I had a small order I printed online and picked up there but they were so kind and so professional… awesome!