Cathy Jean

Worst customer service ever! Wore shoes one time and the innersole ripped. When I tried to exchange them «Nicole» said they do not exchange or refund. Basically, would have nothing to do with me. Took no responsibility whatsoever. Will NEVER set foot in this store again!!!

STAY away from cathy jeans, their shoes are crappy quality, cheap plastic shiet from china!!! the gold dye rubbed off on my feet, and warning, chemical will cause CANCER!!! NO RETURN, NO EXCHANGE, worse customer service, ripped off!!! No accommodation, they would gladly take your money and run. Never spend a penny in this store ever again… I don’t even feel comfortable wearing their shoes, 90 dollars down the drain for 2 pairs of shoes! My hair is thinning after wearing their shoe within a month!!! Health hazard, BUYER BEWARE, WARNING, WARNING!!!

very organized
super sale
excellent customer service
ladies shoes only
you will be acknowledged
and made sure to be taken care of!!!
i love the shoes from here… super stylish and comfy!!!

I only have one pair of boots from here and thank goodness I didn’t pay for it, my mom did. This review isn’t based on their shoes. A while back I was job hunting and I saw that their «now hiring» sign was up. I was dressed professionally and brought my resume with me, when I went in to ask if they were still hiring one of the girls rudely said, «no, we’re done» and I said «oh but the sign says now hiring» and she said «you can just turn in your resume» I passed by the next few days and the sign was still up! I couldn’t believe they were actually discriminating me because I’m Asian. I guess discrimination is always going to exist. I WILL NOT BE SPENDING A SINGLE CENT at Cathy Jean besides employees on indeed say they rip off their customers and their shoes are bad quality anyway.

I thought I got a sweet deal on Black Friday, but the return/​exchange process has been a totally nightmare. They changed their policy for online orders, but didn’t inform me. I have wasted so much time, energy, and gas going in circles trying to abide by their policy. I will never shop here again. What’s ridiculous is I don’t even want my money back, I just want to exchange! Ugh!

I have purchased 2 pairs of boots here in the past because I have always felt that Cathy Jean carries many cute styles of shoes. However, after a few months of wear on both of them, i have found that the zippers of these boots have all broken and deemed the shoes useless. I do not think that the price i paid for these boots justifies the short amount of time that the items here have lasted me, and am appalled by the poor quality of the shoes here. In addition, the return policy is not very great, so when these shoes begin to show defects, you are pretty much left with a problem that you cannot fix. :(i really wanted to keep these shoes if only they were better quality.

Cathy Jeans always has really nice looking shoes and are often very comfortable. If you’re not super picky about the style, they often will have shoes on sale at 50% or even more! I’ve gotten several pairs of shows here for both me and my sister and we really just love it! The service is usually quick and friendly. No complaints here :)

I really like their shoes because they are quality shoes. I have had Cathy Jean shoes from two years ago and they are still in great shape. I went in there today just to browse and ended up buying boots for $ 30 which were originally $ 60. This is a big deal because I have wide feet and for me to fit into this type of boot was amazing! The reason I give this place a 3.5 is because I have monstrous feet at size 10 and the employee told me that they don’t get many size 10s. I guess it’s because most of the customers are tiny feet people. So really for the bigger sized feet people it’s a hit or miss. But when it’s a hit, it’s awesome. Oh yeah my sister is also a size 10 and she was able to find two pairs of flats for a total of $ 38. Good deal!

the store is pretty empty but the associates are super friendly. they don’t show n e sign of resentment when u try on a million shoes. the only thing is that they have limited stock which accounts for their limited size selection. i found 2 shoes i liked but they were out of my size for both :(

i’m not a fan of this store to begin with, their shoes are cheap and of bad quality. my mom bought a pair of black boots, we went back today to return it because she found a better pair at Macys. the sales women looked at the boots, and told me that it wasn’t the right shoe box. WTF??? I told her that this is the box you gave me, she then replied,” NO, because i was the one that sold it to your mom and you weren’t here when she bought it” are you kidding me? what kind of salesperson says that? she said it was a 6 ½ size box that she gave my mom… did she consider flipping the box over to see that it was printed with 6 ½ on the other side? they can consider that the last time i ever walk through those doors!!!
try any other store besides this one… the worst shoes, and the worst customer service!

Cathy Jean is one of those small chain stores that sell cheap knock-​offs. I’ve never actually stepped food in the store and seriously looked for shoes, ’cause I always assumed cheap knock-​offs = serious foot damage. However, I was pleasantly surprised.
I went to the mall looking for a pair of leather boots. I wanted a pair of Chinese Laundry Turbos (
), but couldn’t find them anywhere and was skeptical on spending $ 100 for a pair of boots I’d only wear for one season. I shopped around the mall, only to find other «cheap» imitation brands also going for $ 100 :(
By the time I got to Cathy Jean, I had almost given up. But low and behold, I found a pair of Chinese Laundry knock-​offs! Not knee-​length, but good enough. Surprisingly they felt pretty okay on my feet and after some 30-​minutes of hard debating with my boyfriend, I bought them :) I wore them out for the first time today, and I didn’t get any blisters, so hooray!
Return policy isn’t the best, but it’s good enough. Returns/​exchange within 10 days with receipt and shoes unworn. After 10 days or without receipt, only store credit (or something along those lines).