Sleepy’s

I went to Sleepy’s because it was time for me to get a new mattress. I didn’t know what to expect. Alex was more than helpful. I appreciated that he was understanding about my budget. He showed me the best quality for the amount. He was straight up, without being rude. He wasn’t pushy. It’s always a good sign when you are enjoying the experience and it certainly was !! Success all around !!

This review is based on customer service only for now. I will update when I receive my mattress.
Alex was the sales rep who helped us out. He was great! We told him about our not so great experience with our Casper mattress. He used that information to help us pick something out that would be firm enough for me, yet soft enough for my wife, who is oh-​so tiny. Basically, the smaller you are the more firm a mattress will feel, hence us needing to find some middle ground.
All-​in-​all, the customer service was great! Ask for Alex when you go! I will update when the review mattress is delivered.

My mother and I bought 2 mattresses 3 weeks ago for both of us and it was just delivered on Friday. My mattress was perfect, I slept good the first night. Unfortunately my mother’s was not as comfy as she thought it was going to be. The first night she though maybe it was her, since she was not use to it yet but by day 2 she really couldn’t sleep on it. We notice when you would lay down it would sink in like it was defected. So we came to the store today to see if we can change it for the same one or a different one. We spoke to one sales person and he said their was nothing we can do we had to wait 30 days. We were about to leave when another sales person Alex said he will see if he can do something about it because it’s not fair that we just got a mattress that we can’t sleep on. He was on the phone for awhile with customer service and thankfully he was able to exchange it for us. We were so happy that he went beyond his way to do this for us. We are really satisfied with the customer service we received from today and if we have any future problems we will sure ask Alex for help.

Memorial Day is a busy day in mattress world. Ray Pena was excellent at helping us select the right mattress for us and our budget. We went to a competitor but returned to Sleepys to buy our mattress because of the excellent customer service we received. We haven’t gotten our new bed yet, but I am certain it will be awesome.

I am delighted to write a positive Unilocal review to acknowledge outstanding customer service. Konstantine is patient, friendly, knowledgable and definitely an asset to the Sleepy’s team. From the moment we walked in to the follow-​up call after the delivery was made, he truly exemplifies what customer service representatives should be. He made the tedious task of mattress shopping painless. My mother and I were beyond satisfied by his hospitality and level of expertise. Thank you again and for those reading this review, do NOT hesitate, go see Konstantine!

I have to say that Sleepy’s customer service is very good. They responded to my issue almost immediately. It did take a long time to get my defective mattress replaced but that was more because the manufacturer, Sterns, has a long and aggravating process. That was not the fault of Sleepy’s. Once we were able to convince Sterns that the mattress was defective, I had a new mattress delivered within 24 hours of ordering a replacement. So kudos for Sleepy’s for staying on top of this issue and working with me. So far the new mattress is excellent, if it stays that way I’ll change this to a 5 star review.

My delivery date was scheduled for September 19^th and I was never notified that there would be a change and I ended up getting my delivery on October 10^th when I placed my order on August 31^st. I don’t understand why it was delayed and then I got the delivery without a base for my mattress. I don’t understand what made the sales rep think I was supposed to sleep with my mattress on the floor? I went to the store to speak to the sales rep and he said he forgot to place the order in and when I received the base at my house it was not remote controlled. I ordered that bed because I thought it was specifically remote controlled. I don’t know why it’s not remote controlled when the sales rep was well aware I ordered that mattress because I was interested in that feature which I did clearly tell him. He apologizes for the miscommunication but an apology doesn’t explain why I did not get what I asked for at the scheduled date. Now I can sleep in my mattress that is not remote controlled because the sales rep forgot to add it in the order. He said I can get it for an additional $ 500-​$ 700 but that makes no sense as to why that was never mentioned to me when I bought the bed.

After moving to Astoria and finding that my queen size box spring didn’t fit up the stairs, I needed a split box spring, so I called up Sleepy’s. I was lucky enough to get Russ on the phone, who was one of the most friendly and helpful sales reps I’ve ever dealt with on the phone (to the point that I’m writing this review… I don’t typically go online to review mattress stores). He lowered the originally quoted price of the box spring considerably, and waited on the phone while I completed the necessary online payment so that we could set up delivery.
The next day (Sunday) the delivery guys showed up at 12:45. They were very professional. Also, the time slot was 12 – 4, so I appreciated them coming early so I could get out and do other things.
Overall, great experience. Recommend.

Because every single interaction I had with the gentlemen who work in this store met the height of professionalism and the merchandise — once finally received/​repaired — meets/​exceeds expectations, I’m only taking one star off of my original rating. Though my experiences with the Sleepy’s Warranty and Delivery Departments truly brings the overall experience down to two stars.
Within two months of having my platform bed set up, I noticed the support has lessened. I checked under the bed, and noticed that the supporting columns which run down the middle of the Riva model were on an angle, the beam had begun to split/​crack, and one of the columns was falling out.
I contacted the Warranty Department and easily set up a date for the Bed Check inspector to come out. He did, and informed me that the platform was installed incorrectly. The Sleepy’s guys took shortcuts and didn’t fully attach the slates, which caused them to shift any time I sat/​rolled over in bed, causing damage to the slates and both foot/​head boards. The inspector put in for a whole new frame for me, listing that it was installer error, and not a user-​related issue.
It took nearly two weeks for the report with photos to be accessible to the Sleepy’s Warranty Department. Even though the report, which I had in my hand, said full replacement, Sleepy’s only wanted to replace the slates AND charge me another delivery fee. I had to escalate the call to a Manager and fight for what was rightfully mine by the terms of their warranty. When the call ended 30 minutes later, the Manager assured me the deliver fee would be waived, a full replacement would be delivered, and the account was fully noted.
The delivery guy showed, looked at my bed, and said, quite confused «You already have a bed…» No notes as to this being a warranty exchange. I had to explain everything from scratch and show him the damage. But they only sent the slates; no frame.
So here’s ANOTHER 20 minutes on the phone with a rep who asked me, «Which Manager did you speak with?» Even the reps in the call center had no record of my warranty history. Either they need to update their archaic order system, or they simply don’t make notes in hopes of cutting corners even further.
I had to refuse this delivery, and await another one the next morning. The rep ensured me the account was noted to have everything inspected before delivery.
Next morning? The guys had no notes of even the day prior. And the frame wasn’t inspected. So these guys arrive with the full deal… but the head board is cracked. Refuse/​re-​delivery process all over again… and this time I have to leave work early because they won’t adjust the window to accommodate my schedule, even after the month of crap I’d already gone through.
Fortunately, these guys show up early in the window. As expected, no notes about the past two days. No note that this was a fourth floor apt. So they have to call in to ensure their pay before they can do the replacement. Fortunately, they did it relatively quickly, cleaned up well, and made sure to show me that the platform was properly installed.
All said — though all but one of the phone reps I spoke with were professional, and all but one of the delivery guys were adequate — I unnecessarily gave up an entire weekend of sleeping in, lost hours at work, spent a good 15 hours in phone and wait time, and had a month of sleep far below the level I paid for, all due to the complete and utterly inept nature of the Sleepy’s Warranty and Delivery Departments.
First world problems? ABSOLUTELY! I realize how blessed I am to even have had these issues. Still, customers work hard for the money which allows them to make these purchases and afford these deliveries. So these customers should get the service and quality for which they have paid, especially when the figure for said services is in the multiple thousands.

We had a wonderful experience here with Kosta! Walked right in the door and he dropped everything he was doing to help us find the best mattress we needed for the best price. My husband and I also kept asking questions upon questions about frames, mattress covers and bunking boards and he really knew his stuff and didn’t hesitate to keep walking up and down the stairs to show us all the best options. Honestly best shopping experience we have ever had!

I’ve never slept better than this.
For MONTHS I suffered lack of sleep, always being tired and a lumpy, old mattress that desperately needed to be thrown out.
So one afternoon, i decided to just look around at Sleepy’s selection. I really didn’t know what kind of mattress I wanted (firm? extra firm? pillow top?). While I was looking around, I got the pleasure of being helped by Constantine.
Immediately, he asked me how i sleep (am i side sleeper? sleep on my belly?), and what i was hoping for in a new mattress. After answering his questions, he led me away from a crazy pricy mattress I was considering and showed me mattresses that not only fit my budget a bit better but were just better quality.
In the end, I decided to splurge and buy the tempurpedic. During the entire process, Constantine was patient, informative and very very friendly. He even somehow managed to finagle the price down so I actually got this Tempurpedic WAAY cheaper than any other place!
The mattress arrived on time and I am completely ecstatic at the service, how fast everything came and that everything I wanted came perfectly and without a hitch.
Seriously, even if you have no idea what kind of mattress you want, or are unsure about a mattress’s price, CONSTANTINE IS A MIRACLE WORKER.

We had the best experience shopping for a bed. Our super salesman Gus was extremely friendly knowledgeable and helpful. Not a touch pushy or abusive. It was refreshing. I would recommend his store to anyone that wants to feel respected and treated not like a customer but like family. We got our bed the next day and we love it.

We ended up buying a Tempur-​pedic from here. They explained that you can’t price shop for Tempur-​pedics and after checking ourselves we saw he was right. It was delivered practically before we got home (okay, they wanted to deliver it the next day but we asked for it to wait until Sunday).
They sold us on a cover for the mattress which was pointlessly expensive but better safe than sorry.

I bought a metal frame for a queen size bed here on Sunday and when I got home I realized it is not for me… I havent even used it that night… I called the store following day and tried to find out how can I return it and buy a bed box… I was very surprised to learn that you cant really return the metal frame after you open the box ??? So how am I supposed to know if the product is ok if I dont open it ?
its not really about the money (its only $ 89), but I can believe that there are companies in todays day and age that woudnt let you return a metal frame… I guess that is thier way of treating their customers… from now on I would rather pay more in 1800 mattress then ever go to sleepys again. it is a matter of principle

I had a wonderful experience here and my mattress was delivered right on time and set up in 15 mins. Gus, the wonderful salesman, went above and beyond the call of duty and made sure that I got the right mattress for my body. I’ve had some back pain for years and he took that into account when finding my mattress. He was very informative and the entire experience was great! I would definitely recommend Gus and his associates to any of my friends.