Tenside

Absolute WORST rental service I’ve ever experienced– and I’ve lived in 7 separate apartment buildings while in college/​grad school. The staff at the leasing office are unresponsive, rude, and quite frankly push legal limits.
When considering whether I would stay at Tenside for another year, a leasing agent told me he, «didn’t really have to sell whether this apartment would be rented or not. So many people are looking for apartments here, if you don’t rent it someone else will within a week’s time.» Flash-​forward to two months later, when they were still trying to get me to renew a lease with them. What a save on my part!
Upon move-​out, the staff failed to contact me about any damage fees within the allotted 30 day period. On the 31^st day they contacted my former roommate (never contacted me directly) claiming they had sent notices to our new addresses, yet did not send the mail through certified mail so they had no proof the notices were ever actually sent. They failed to try and contact me through email or phone, though they have all of my contact information. When I called to inquire why I was not A. contacted directly, B. contacted within 30 days all I received was snarky responses: Do you have any actual questions?
The staff is very cordial at first, but nice manners do not ever make up for inadequacy at your job. That is the nicest way I can put it, the staff there is nice but inadequate at best. Rude, combative, and incompetent at worst.

I work here! I live here! I could not love it more! The location is great and the apartments are beautiful but the best part… I love my neighbors:) Tenside residents really are the best!

Pros:
Friendly and helpful staff (kudos to Susan).
Great proximity to GT campus.
Accessible though marta bus/​train.
Apartments /​amenties are good.
Quick response to service request.
Cons
Rent could be higher than other nearby apartment complexes.
Neighbourhood is okay, not like one could go for a late evening walk.
Elevators and staircase condition can be improved.
In terms of safety, I heard about breakins etc. but these things unfortunately are inevitable in Atlanta downtown/​midtown. Perhaps I would recommend buying renters insurance with good coverage.
I moved out after one good year because I preferred to move to a cheaper place, but I might come back if they offer a good quote. I would have to pay 1400 for single bedroom apartment which went beyond my budget.

I recently stayed at Tenside for the summer of 2013. Michelle and Susan are PHENOMENAL people. They are very kind people to work with and always a pleasure to do business with, especially when I had a situation or locked myself out. The reason I am giving four stars is for the fact that I was recommended to go with IGT Corporate housing, which takes a lot of short term lease people at the complex who need fully furnished apartments. She was a NIGHTMARE. Didn’t have the apartment ready to move in when I got there (and I had been hoteling it for a week). The furniture was dirty and when I moved in, popcorn and Doritos were under my couch. She had placed the same paintings in the room facing each other (which is tacky styling) and one was even bent up. Not to mention I was missing a dining chair. When it was come time to move out, she didn’t know how much I owed her for the two days in August, so I had to calculate my own cost and she said if she «determined» it was wrong, she would take the rest out of my deposit. Something you should NEVER do. It is a small business place and I love to support small businesses, butBeatriz Lopez and IGT Corporate Housing were terrible to conduct business with. A reason why this gets 4 stars again, is because though IGT was ignorant of business essentials, this review is reflected on the complex and the complex is very nice and well appointed. Some bugs here and there, but Michelle and Susan always took care of the problem. If you are a short term lease, go with Cort. Nicer furniture, nicer people, and straightforward pricing. And actually, IGT brags about the savings, but packaging with Cort for the same apartment, I could have payed over $ 500 less! Other than my horrific experience with IGT, the apartment is safe, friendly, nice pool, and great neighbors! Walls are good enough not to hear what others were doing and it was easy to get on 400 every morning. A great choice for the midtown lifestyle (as long as you don’t go with IGT if your short term).

I didn’t end up getting an apartment at Tenside, but I had to write a review specific for Susan at the leasing office. She was extremely nice and helpful. When I walked in, I explained what I was looking for, and she admittedly told me that they didn’t have anything to offer. She quickly called three other apartment complexes in the area and helped setup visits. I honestly believe I would be homeless and living under a bridge (like the troll from Billy Goats Gruff) if I wasn’t helped by Susan.

We (the husband and I) needed a place to live that is within walking distance of Georgia Tech, but isn’t those horrible family apartments that Tech has (ok, they’re not horrible, but really, what adult wants to be monitored by an RA who comes in and inspects your apartment looking for violations such as candles?) Tenside is within walking distance of Georgia Tech, the apartments are new and modern, and the price isn’t outrageous considering the location, so we went for it. I am glad we did. The staff has always been courteous and helpful. Tenside also allows you to pay your rent online which I love. You can also request maintenance online and you can opt for them to text you once they’ve completed whatever you requested. In my experience, maintenance has been very prompt. There is an exercise room that is open 24 hours a day, a laundry room (the apartments are also equipped for you to have your own washer/​dryer if you wish), a «club room» with couches, tables, shuffleboard, etc that is pretty nice, a room with computers, a printer/​fax machine and free coffee/​tea, and they have a really nice pool area with grills for the residents to use. They also have «valet trash» (it’s mandatory, so you may as well take advantage of it) where you can put up to 2 bags of trash out a day and someone comes by to get it.
If you’re new to the area, congratulations! You found an area where crime is not unheard of, in fact it comes in loud and clear relatively often. The good news is, Tenside does a great job of keeping it at bay in their complex by having an officer on duty at times (I don’t know the particular hours) that patrols the area (there are also courtesy officers that live on site I believe), a gated parking deck controlled by remote, and a gated area controlled by remote to walk through after you park. I can’t think of much more they can do to make this a safe place to live. At this point, it is up to you to lock your doors and not go walking around late at night.
We plan on living here until the dummy (my husband) finishes his PhD so if anything changes, I’ll make an update. As for now, we are very happy with our choice to live here.

Great rewards!!!
I moved to Atlanta in March ’10 for my dream job (yes, there does exist such a thing) but didn’t know much about Atlanta OR its «boro’s». I gave myself 1 full day to hunt around for an apartment that said «I’m classy but not pretentious». Let me be the first to say that 12 hours is not nearly enough time to scour the hugeness that is Atlanta for an apartment.
I wanted to be close to work in Buckhead but close to the nightlife in Midtown without actually being IN the midst of the boozed up crowd at 2am on any given Saturday. It was recommended that I go see «Tenside» off Northside Dr. And venture I did.
I was immediately impressed with their staff. Friendly & knowledgeable yet not pushy or demanding. Brand new apartments that were designed as condos but never sold thus the great deal I got. My first love: the pool area! With the cascading waterfall, built in stainless steel grill and fire pit, I thought «this is stunning!». And it was.
I was shown 2 apartments, one overlooking the city, and the model. Both were beautiful! Stainless steel appliances, cherry cabinets, matching tiles in kitchen & bathroom AND brand new carpet!!!
Let me just say that the next 27 apartments I looked at that day didn’t even compare. And the kicker: They offered to move me in with the first full month’s rent reduced by $ 750! Plus, if I ever referred anyone, an additional $ 750 per person! Jackpot!
I did everything the next week over the phone. Applied, Signed & moved in. It was glorious! The staff actually knows EVERYONE who lives there by name and knows their history. They do a very rigid background check and are Nazi’s when it comes to the safety of their residents. With gates at every entrance, every walk way and every door, I not only feel safe but sad for the resident that forgets his/​her keys because it is like Ft. Knox trying to get back in.
This place has their bad moments like any other but I am a huge advocate for Tenside. Trust me, you won’t be disappointed!!!