I was anxious to try the new Cheddar Onion Buttery Jack. It probably would have been good, except the bun was burnt to a crisp. It was solid black on the inside, making the entire sandwich taste like a mouthful of charcoal. I took a picture, and I filled out the online comment form at . Nobody bothered to respond, however. Apparently Jack listens; he just doesn’t give a crap.