Krispy Kreme Doughnuts

Who doesn’t like doughnuts? I love them and I typically try to stay away because they are just bad for any diet I’m on. But a friend gave me a certificate to redeem a dozen and I used it. I was in the mood for about two, so I made sure to bring them to work with me so that some others could participate in the sugar fest. They were great. It fulfilled my sugar craving right away and I probably won’t have a doughnut for the next year or so. While I love them, I’m more of a chocolate fan. The staff is nice and the establishment is run efficiently. I used the drive –thru so it took less than 5 minutes to order and receive the dozen.

Hot and fresh! Staff is amazing:) Fresh to order donuts on the spot with a sample refreshing coffee!

I didn’t have a problem at this location. I pulled up to the drive-​thru and order a dozen glazed doughnuts. I’m shocked at the price though, $ 8.09. I remember when a box of doughnuts was $ 2.75, boy has the times changed!!! The hot doughnut sign was on but it wasn’t crowded. I got my doughnuts quickly and was on my way. The employee that took my order was very politely and remembered my order specifications. I will be back to get my fix of doughnuts!!!

This place is understaffed. What should have taken less than 5 minutes took significantly longer. The donuts seemed to be as they should have been, but this is one of the locations where the Hot Now sign is a bit deceiving. They frost the doughnuts freshly when you order them here. This is not however a factory where they make them, and frost them. $ 7.49 for 1 dozen glazed and $ 8.49 for 1 dozen assorted. I don’t remember these things being so pricey!

I enjoy Krispy Kreme as much as is probably humanly possible but can only give it 4 Stars because I try not to give Chains a 5-​star rating unless they are truly exceptional.
That being said, KK is EXACTLY my favorite incarnation of Doughnuts.
They are fried, which is the way they are supposed to be, and exactly how I expect them to be.
While HOT NOW is how you want them best, the Original Glazed are delicious in a different way even the next day leftover. I have never had a flavor doughnut there that I did not enjoy.
Since they’ve renovated the building it is a delightful place to walk into and order what you need. Bright, cheerful and the staff is almost always friendly and wonderful.
Krispy Kremes are the doughnuts I dream of, and this location makes my dreams come true.

I live fairly close to Krispy Kreme and get cravings more than I should. I have personally had great service every time I’ve come to order (sucks that the other reviews say otherwise). My doughnuts are usually fresh and melt in my mouth (what I expect in these doughnuts)! It seems like they give fresh doughnuts to those who order in store and the ones that have sat a little longer to drive-​thru customers, but that could just be my own speculation! On one occasion I ordered a dozen original doughnuts and opened the box to find only 10 but they gladly replaced the entire box and fixed the problem without hesitation! If these babies didn’t go straight to my thighs I’d be here more often!

I’ve previously had slow, slow service at this Washington Rd. location, and today took the cake (literally). We placed an order on Thursday for 5 dozen doughnuts, set to pick up 10AM on Saturday. When we arrived to pick up our order, it wasn’t there. As far as i can tell, they never even took it down! To add insult to injury, the manager on duty at the time was completely unhelpful, even after I explained that the order we’d placed was intended to be our wedding «cake». She barely made eye contact, and certainly didn’t offer any apologies or solutions. I would have been happy to place the order again to pick up in a couple hours. All she did was tell me «we don’t have it.» Absolutely terrible customer service.

Love the donuts, but the location leaves something to be desired. The store got a makeover a year ago, but they didn’t improve service. We often find they have run out of certain donuts, the drive-​thru is awkward, we frequently have to repeat the order, and they’re slow.

Drive through took for ages. Product excellent.

The donuts are fine but aren’t made at this location. They’re made at the location on Gordon Highway. If you’re looking for customer service, this isn’t the place either!

No key lime donut?! Nooooo!
They ran out of the only doughnut I was looking for and had absolutely no cold drinks due to a broken cooler. You guys don’t have a cooler in the back somewhere? I have to go to Publix for a Dean’s chug of milk for this subpar second place cream doughnut? Fail. Epic. Fail.

Doughnuts are fine, drive-​thru not so much. Not once but twice they took my order only to forget it at the 2^nd window. Then when I had to recite it to them, they couldn’t provide a menu and got snappy at me because I didn’t know the patented names of their delicious doughnuts. I told them my order was based off the menu pictures but that logic didn’t seem to register. They actually had the nerve to then tell me to go back around and order again despite it now being a four car wait all because they lost my order and couldn’t provide a menu.
I think what happens is, the manger times the drive-​thru process and when the employees get backed up, they just reset or cancel your order so they won’t get in trouble for taking too long.