EcoClean

I’ve been trying to think of *any* business with which I’ve experienced such a disastrous epic-​fail as a first-​time customer, but … nah, nothing else comes close.
Last week I decided to try EcoClean and its delivery service for the first time. Since I’m going out of town tomorrow (Saturday), I requested that my shirts be delivered folded instead of on hangers, and received a confirmation email that it wouldn’t be a problem. As instructed in the email, I left my clothes in a (small reusable) bag (of my own) on my front porch Monday morning. The bag was picked up at some point on Monday, which I think is the *only* part of this tale that worked as it should have.
By Thursday night, I was starting to wonder where my clothes were. I *thought* they’d told me they would be returned on Wednesday, but they were not. This morning (Friday) I woke up to a text message from them saying that due to inclement weather they were cancelling all of the day’s deliveries and pushing them back to Saturday. I was mildly perturbed, but considering it was raining exceptionally hard earlier today, I cut them some slack. Still, since I’m leaving town tomorrow I needed to get my clothes today, so I called this location — the one I’d used for the initial pickup — to see if I could simply pick up my clothes instead.
It was at this point that things started going downhill. First, the guy I spoke to said my clothes were not, in fact, there, since their deliveries are processed mainly through their original store on Guadalupe. His phone manner was unusually brusque, at least by Austin standards, but he said he’d call and check if my order was at the other store and then immediately call me back.
…which he did not. Moreover, I waited several hours and he never called back, period. By then I decided the easiest course of action was to just drive over to the Guadalupe store myself and take care of it. When I arrived, the woman at the front desk told me my clothes had been delivered Wednesday (two days ago) — which they definitely had not. She then began rummaging through hundreds of bags to see if my order had been misplaced. At long last, she discovered it had.
…except my clothes weren’t boxed. Much worse, they were all hung inside several standard plastic dry cleaning bags. One of the reasons I picked EcoClean in the first place is because they said they gave all delivery customers a free «Green Garmento,» described on their website as an «eco-​friendly, stylish and practical alternative to single-​use plastic garment bags» that «does triple duty as a hanging hamper for dirty clothes, a duffel bag for the trip to EcoClean and a cover for your clean clothes for the trip home.» Seeing as plastic garment bags are basically an environmental disaster on every level, that was a key selling point. Last but not least, I wasn’t even offered an *apology*, let alone anything along the lines of make-​goods (e.g. a discount on my order, an offer to rebag it in a Green Garmento, etc.).
The ONLY reason I’m giving them two stars instead of one is because I’ve worked on several environmental-​law cases that involved cleanups of breached subterranean perc tanks underneath older dry-​cleaning stores, and I appreciate their avoidance of it – despite delivering my order in plastic bags. (Btw «perc» is short for perchloroethylene, a dangerous carcinogen that routinely leaks into soil and contaminates all the surrounding groundwater.)
Oh, and they also lost the bag that I left my clothes in on Monday. Awesome.

I had a light pink dress dry cleaned here; it was a great transaction, affordable for my budget, and everyone there was super nice and professional.

It’s dry cleaning that’s eco friendly and they did a good job. But unless something is seriously stained, I probably won’t be coming back regularly, because I just don’t have the money to pay $ 16 a dress and $ 8.50 per pair of pants.

EcoClean always does such a great job with my non washables and the staff is super friendly. I love how environmentally friendly they are, plus the delivery service is on point! So convenient and reliable. Love this place

Me and pretty much everyone I know uses EcoClean for non-​washables, especially bedding. Staff is friendly and I love their eco-​conscious business model, plus their prices are reasonable! They deliver and pick up from my work, which is amazing since no one is home during the day. Try them out, you will not be sorry!

EcoClean is my go-​to for my non-​washables and comforters. I love that they are conscious of their environmental impact and are able to effectively clean my garments in a timely manner. The staff is always kind and professional and if they aren’t able to get a stain out the first time, they will gladly re-​work it and try again.

I’ve been using EcoClean for the past 3 years. They’ve done a fantastic job on all my clothes from silk dresses to wool sweaters to down comforters!
I would definitely recommend them and think its great that we have a local Austin dry cleaner that is also environmentally friendly!